If I could give ZERO stars, I would. This company is horrible, and nothing short of a SCAM. I will be going to the BBB to complain about them, as well.
First, I was given a WRITTEN QUOTE in FEBRUARY of 2022 for the doors, for which I gave a deposit in cash. Somehow the price INCREASED after the written quote had already been signed and the deposit paid - this is ILLEGAL, but I still went with it since I liked the doors and wanted to honor MY side of the agreement - but if I had known how this entire transaction and interaction would go, I would NOT have done so, and would have demanded my money back to go somewhere else.
When I ordered the doors in FEBRUARY, JERRY said that they would be arriving in May, and that he would let me know when they arrived - but it took me calling and texting him, and not getting a response until JUNE to find out that the doors had come in - he never contacted me, so I don't know if they actually came in earlier than that or not.
On June 2, Jerry said that the installer would call me "soon" to schedule the installation. I didn't hear from him & had to keep texting & calling Jerry, but didn't get a response until June 24. Then he said the installer would be able to come on JULY 8. So I made arrangements with a family member to be here, since it was going to be on a work day. When I texted Jerry on July 7 to see what time the installer would be here, he told me the installer wouldn't be able to come until July 18 now, & his only excuse was that the installer was "very busy." Again, unacceptable - but I chose to be patient. I had to ask my family member to ONCE AGAIN rearrange their schedule, causing a GREAT DEAL of inconvenience to both of us, to make sure I would have someone here for the install. I contacted Jerry on the morning of July 17 and asked him what time the installer would be here the next day. I had to contact Jerry MULTIPLE times because he wouldn't return ANY of my calls or text messages. Finally, at almost 7:00 at night, he responded & rescheduled AGAIN, saying that the installer couldn't come until July 23. This was OUTRAGEOUS and TOTALLY unacceptable. Once again, I had to cancel the arrangements that I had made for a family member to come to my house - & AGAIN I had to cancel them at 7pm THE NIGHT BEFORE, after they had already rearranged their schedule MULTIPLE TIMES to be available for the installation, since Jerry wouldn't get back to me ALL DAY.
On Thursday, July 21, I texted Jerry to confirm that the installer would ACTUALLY be there on the 23, since I would have to CANCEL MY WEEKEND PLANS WITH MY FAMILY in order to make this date work, and he said that the installer would be there between 11am and 12pm on Saturday, July 23. So I went ahead and cancelled my Saturday plans, PRAYING that Jerry wouldn't go back on his word AGAIN.
At 12:10pm, I still had not heard from Jerry OR the installer, so I called and texted, and did not receive any response at all until the installer FINALLY contacted me at 3:00pm, saying he would be there in "less than 30 minutes." He said they would be starting the job that day and coming back "sometime the next day" to finish it, and I said that was ABSOLUTELY UNACCEPTABLE, because they were already 4 HOURS late, and I was having company over the next day. I had already cancelled my plans that day for them to show up, I was NOT going to cancel my plans the next day, too. About an HOUR later, he finally showed up - even though he said he would be there in less than 30 minutes.
When the installers showed up, they told me that it would take them roughly 3-4 hours to complete the entire job. That meant they would be finishing around 8pm, which was not ideal, but would be acceptable if they got the job done well. They were very pompous and presumptuous, and even began SMOKING CIGARETTES IN MY HOUSE, without asking. If they had asked, I would have told them ABSOLUTELY NOT. They also made obnoxious claims that they could "DO THIS WITH THEIR EYES CLOSED." And with the horrible, botched job they did, it was like they TRIED to do it with their eyes closed. They literally had to take EVERYTHING APART & START OVER once they were done, because they couldn't get it right the first time - the doors wouldn't even close!!! THEY DIDN'T LEAVE UNTIL ALMOST MIDNIGHT, and even after that, THERE IS STILL A HUGE GAP IN THE MIDDLE OF MY DOORS, THE THRESHOLD STICKS OUT ALMOST A FOOT AND EVERYONE TRIPS ON IT, AND THEY SCRATCHED THE DOORS AS WELL AS WROUGHT IRON OF THE WINDOW FRAMES ON THE DOORS.
You're probably thinking that I should just contact the owner and have him send someone out to fix it, right? I HAVE contacted them SEVERAL TIMES, and JERRY REFUSED to give me a refund but PROMISED me in JULY that he'd fix ALL THE ISSUES - but it's NOW MID-NOVEMBER, AND NO ONE FROM THE COMPANY WILL EVEN RETURN MY CALLS.
DO NOT BUY FROM THIS COMPANY! THEY'RE A SCAM AND WILL LEAVE YOU BROKE, WITH TERRIBLE, BOTCHED DOORS AND NO WAY TO FIX THEM! read more