For those who would rather not read a long review, I will give you the bottom-line UP FRONT. One of FCR's workers caused a FIRE in my house due to spontaneous combustion with only my 2 kids (13 and 8) inside. The fire burned a hole approximately 12" in diameter in the carpet they were pulling up to redo the floor. The fire caused some EXTREMELY strong fumes which filled the house. It was nothing short of a miracle that my kids didn't get trapped inside, but thankfully my wife just so happened to stop back by the house to pick something up though she could barely stand the fumes upon entering. She was able to locate the area where the fire was burning and moved the role of carpet outside. At the same time she called out for my kids (who were upstairs) and they all got out of the house safely, which was the ONLY thing I cared about! I was out of town on business at the time but once I was able to calm my wife and kids down, we agreed that we would not allow this company to enter our house again. Jonah, the owner, called me the next day and apologized, but I was not interested in what he had to say as his workers had put my family's safety at risk. I told Jonah that I did NOT want his crew in my house again and that I was cancelling the job. At that point I had already paid $2k (20% upfront) and they had completed about 75% of the job. Considering the totality of what had taken place, I was SHOCKED that Jonah didn't even make MENTION of simply cutting his losses and walking away from the whole thing. Then, having just heard me say the job was over, Jonah started talking about giving him an opportunity to complete the job, which I assumed was some sort of an attempt to try to make things right (HUGE mistake on my part). After going back and forth and him promising to personally be on site to supervise the rest of the job, I reluctantly agreed. Unfortunately, I was DEAD wrong about him trying to make things right - immediately upon completion of the job he left a voice mail stating it was time to "settle up on the remaining balance." I couldn't BELIEVE this guy had completely DISMISSED what had happened and I'm not sure I've EVER been as OFFENDED as I was at that very moment. This all happened in September 2021, and if you can believe it, on 12/6/21 I was served a LAWSUIT by none other than Forever Custom Renovations for the remaining balance.
Also, coincidentally the floor manufacturer actually called for an underlayment to be used, but due to poor workmanship that DID NOT get done and now about 75% of our floor makes extremely loud "popping" noises when walked on. The cost for pulling the floor back up, installing the underlayment, and reinstalling the floor cost as much or MORE than what they feel I owe THEM!
Finally, take my review for whatever you feel it's worth, but I stand to gain NOTHING and now must drag my family through a lawsuit from a guy whose company caused a fire in my house! The only intent of this review is to make you aware of how the owner of FCR, Jonah S., completely DISSMISSED such a SERIOUS situation and continues to literally act as if it never happened! Please, please be careful with using this company - I learned the hard way.
(It's also worth mentioning that the minimum rating the system would allow me to give was 1 star) read more