Hi Guys ~
The new Forever 21 location in the Fashion Place Mall is set up and looks very similar to the Downtown Summerlin location. Yay!!
We were So Happy when it opened! It's been hard finding similar style shopping vibes since moving here from Vegas.
If you have a son and/or daughter who likes Forever 21, this store is a more time friendly - manageable size then South Towne Mall's location. Great selection for its smaller size.
~ Here's the Huge drawback ~
The Management ~ CASSIDY
We were there last night - Friday, September 1st around 7:30 pm.
At checkout we had a very sweet young man checking us out. I signed for my credit card purchase and BAM the POS debit/credit card machine went dark. The young man said Oh No not again!! He then brought in the early to mid 20's Caucasian Brunette ~ CASSIDY "Manager". She told us that she'd have to ring us up again at the other register. She was throwing MAD shade n attitude for putting her out! No apologies for the extra seven minutes we lost because of their system malfunctions and hassle.
She didn't know if it charged my Credit Card already - because we had essentially gone through the whole checkout process, I signed my name and hit enter then the screen went blank -
With a HUGE scowl for putting her out with my question of a double charge, she flippantly and RUDELY asked me to check my Credit Card account (I used Credit not Debit) right then and there for the charge (I must be Old School.. I don't have quick access to ALL of my Credit Cards on my phone. My goodness little girl I've got a few ;) Does she have quick phone access to ALL her financial accounts?! How about she let me play with 123 dollars of her money and let her guess whether I have it or not.. Would that bother her at all?!
She then rang us up again and the price was $107.37 instead of $123.67 She asked ME, The Customer "WHY?" I don't know Why? I was just there to pay for my kids purchase. I didn't know I had to double check their work?! She asked us if we had taken anything out, or had an extra bag we were now hiding, something to account for the lower checkout price. Mind you the yellow store bag was in sight the whole time.
Did we magically grab things out of the yellow bag?!
~ You guys she was definitely insinuating that WE had somehow taken items out of the bag and hid them ~
- If you've ever shopped at Forever 21 you know moving to the next register is a side step in length -
With a VERY RUDE - Downright Nasty accusatory tone Cassidy asked us over 5 times about taking something out of the bag!?
Then the young man who originally checked us out laughed and said "OH! It was probably me. I probably double charged them!"!!
~ I may not be explaining this very well but trust me, anyone who is SICK of Poor Customer Service, this lil would be "manager", Cassidy, was Atrocious! Her attitude was so low rent and deplorable!!
I know I can't stop my daughter
from shopping here ;);) but we can let Corporate know they have a Terrible Manager with dare I say, behavior and attitude you'd expect from a Very low rent slum store.
This girl needs to be back of the house only!
(For my Casino/Hotel friends you know what that means ;)
This was our first stop at Fashion Place Mall last night. This flippant, RUDE, poor people skills, let alone "Managemt" skilled employee sure knew how to put all the aforementioned adjectives into use!!
Shame on Forever 21 for not training their employees on basic customer service skills!
~ Although I think they may have and it was just this chic's cringe worthy personality; YIKES!
~~ Watch your items being rung up for double charges and AVOID the Caucasian Brunette named Cassidy, The Manager! ~~
Because she'll definitely put your family in a bad mood due to her Very bubblegum chewing, Customer putting her out, Duh looking, nasty attitude!
Which will domino you and the rest of the family's night!
Until you find some small Karmic justice for someone treating you and your family, without cause, terribly ~
Such as Yelp :)
Karma ~
PLEASE NOTE ~ The above mentioned Manager hid her necklace name badge when she walked up and saw the problem. I am getting the name Cassidy off of our receipt from the middle register she rang us out on read more