I had to return several items from three online orders so I let several people with fast purchases go ahead of me in line since there was only one cashier. Haylie was SO patient, helpful and efficient. I was dreading the experience but it turned out easy. read more

I drove far for a dress that was on sale and it was not an online only sale bc I had the option to pick up in store. I showed the cashier girl named genesis she was extremely rude, she confirmed it was not an online sale only, but continued to tell me that I can't get it today if i ordered it online bc it takes them two days to fulfill the order. She then took the dress from me and said to pay full price or I would have to wait. I have no idea why she just couldn't honor the price after her confirming the sale. She had no care and could care less to help me. it was the worst customer service I've had in years. I've worked at multiple stores and never have I ever treated a customer this way. read more

Hi Guys ~ The new Forever 21 location in the Fashion Place Mall is set up and looks very similar to the Downtown Summerlin location. Yay!! We were So Happy when it opened! It's been hard finding similar style shopping vibes since moving here from Vegas. If you have a son and/or daughter who likes Forever 21, this store is a more time friendly - manageable size then South Towne Mall's location. Great selection for its smaller size. ~ Here's the Huge drawback ~ The Management ~ CASSIDY We were there last night - Friday, September 1st around 7:30 pm. At checkout we had a very sweet young man checking us out. I signed for my credit card purchase and BAM the POS debit/credit card machine went dark. The young man said Oh No not again!! He then brought in the early to mid 20's Caucasian Brunette ~ CASSIDY "Manager". She told us that she'd have to ring us up again at the other register. She was throwing MAD shade n attitude for putting her out! No apologies for the extra seven minutes we lost because of their system malfunctions and hassle. She didn't know if it charged my Credit Card already - because we had essentially gone through the whole checkout process, I signed my name and hit enter then the screen went blank - With a HUGE scowl for putting her out with my question of a double charge, she flippantly and RUDELY asked me to check my Credit Card account (I used Credit not Debit) right then and there for the charge (I must be Old School.. I don't have quick access to ALL of my Credit Cards on my phone. My goodness little girl I've got a few ;) Does she have quick phone access to ALL her financial accounts?! How about she let me play with 123 dollars of her money and let her guess whether I have it or not.. Would that bother her at all?! She then rang us up again and the price was $107.37 instead of $123.67 She asked ME, The Customer "WHY?" I don't know Why? I was just there to pay for my kids purchase. I didn't know I had to double check their work?! She asked us if we had taken anything out, or had an extra bag we were now hiding, something to account for the lower checkout price. Mind you the yellow store bag was in sight the whole time. Did we magically grab things out of the yellow bag?! ~ You guys she was definitely insinuating that WE had somehow taken items out of the bag and hid them ~ - If you've ever shopped at Forever 21 you know moving to the next register is a side step in length - With a VERY RUDE - Downright Nasty accusatory tone Cassidy asked us over 5 times about taking something out of the bag!? Then the young man who originally checked us out laughed and said "OH! It was probably me. I probably double charged them!"!! ~ I may not be explaining this very well but trust me, anyone who is SICK of Poor Customer Service, this lil would be "manager", Cassidy, was Atrocious! Her attitude was so low rent and deplorable!! I know I can't stop my daughter from shopping here ;);) but we can let Corporate know they have a Terrible Manager with dare I say, behavior and attitude you'd expect from a Very low rent slum store. This girl needs to be back of the house only! (For my Casino/Hotel friends you know what that means ;) This was our first stop at Fashion Place Mall last night. This flippant, RUDE, poor people skills, let alone "Managemt" skilled employee sure knew how to put all the aforementioned adjectives into use!! Shame on Forever 21 for not training their employees on basic customer service skills! ~ Although I think they may have and it was just this chic's cringe worthy personality; YIKES! ~~ Watch your items being rung up for double charges and AVOID the Caucasian Brunette named Cassidy, The Manager! ~~ Because she'll definitely put your family in a bad mood due to her Very bubblegum chewing, Customer putting her out, Duh looking, nasty attitude! Which will domino you and the rest of the family's night! Until you find some small Karmic justice for someone treating you and your family, without cause, terribly ~ Such as Yelp :) Karma ~ PLEASE NOTE ~ The above mentioned Manager hid her necklace name badge when she walked up and saw the problem. I am getting the name Cassidy off of our receipt from the middle register she rang us out on read more

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Guess what? Nobody works here either. I think they have 1 person running the show. The store is small so maybe. Can say this is the cleanest store. I think i have only purchased once out of all of my visits. I notice I never go to the end. The layout doesn't keep your interest. Not my favorite. read more

Absolutely terrible customer service from the store manager, Chris. I purchased a small backpack at this location 3 weeks ago that I liked so much I threw the receipt and tags away because I had no intention of returning it... and after using it TWICE, the strap completely ripped off when I picked it up. Only things in it were my wallet and keys. So I take it back in hopes to exchange it for a new one, which the one I had was still brand new only the strap was ripped. Chris was not helpful at all and rude as hell to me. He refused to exchange it because I didn't have my receipt, he refused to look up my receipt from less than 30 days ago, which corporate said all of their Forever 21 stores can look up receipts from the last 3 months and I used to work in retail for 3 years myself so I knew they could... Chris said he couldn't do anything without proof of purchase and he couldn't look up any receipts. I went into my bank account and found the transaction for the amount of $26.85 on Sept 2nd at this exact store and showed him, and he said "that could be from anything". So I made him scan one of the same exact backpacks with a tag on it and tell me what the total came to and he said "$26.85"! He said "I still don't believe the amount on your bank app is for this backpack, I still can't do anything about it." I called the corporate office back and left a complaint to where the representative took my info, took Chris's name and store location, and said the manager of all store locations will be in contact with me about this in the next few days. I then ended up calling a different Forever 21 store at City Creek Mall in Salt Lake City and told them what happened and they told me to come to their store and they'd exchange it for me with no problem. I got there and the employee immediately apologized for my experience at the Fashion Place Mall location and returned/exchanged my backpack for a new one in less than a minute with no issues. 10/10 would not recommend the Forever 21 store at Fashion Place Mall in Murray, their customer service is shit and I'm completely mind blown at how I was treated by their store manager, Chris. And if you see this review, Chris, you can go f*ck yourself. You should be fired for being a totally shitty customer service/retail manager. read more

Terrible employees, manager, merchandise at this location. Don't even waste your time. The most unorganized forever 21 store I have been to. Even the busiest location in San Francisco is not this unorganized read more