Where do I start! I should have known this was not off to a good start when the lady who called to confirm the job, was very short over the phone!
1st. When the ladies came to my home, they did not introduce themselves. Just came to the door and said; Locksmith and proceeded to enter. I had to ask her name before entering fully in my home. Not very professional, introduce yourself before walking into someones home! Her overall vibe was not very welcoming and I'm using your business, more-so short and dismissive.
2nd. They gave me a quote over the phone of 1 price(did not state starting price). Once they started rekeying the locks, they then told me it'll be more for deadbolts, which should have been said UPFRONT!!! Once the job was completed, I get a way higher bill than expected with fees they did not tell me before completing the job. Their is a credit card fee and a disposal fee! What the heck is that? I informed them I was not aware of an extra $90 charge plus the extra for the deadbolts?? I agreed to the up-charge for the deadbolts via they already started, but they left out the other fees. They should have said this upfront and given the customer the option to proceed or not. I end up calling the main number and asking for a manager b/c I was not made of these extra hidden fees. The owner, Mr. Hines stated these are legit fees, but since I was not made aware, he would discount the additional fees by said price. I'm not trying to get something for nothing, and only wanted this company to be fair. On top of them not rekeying all of my locks for as much as they charged me!
3rd. The lady that did not introduce herself coming into someones home, started recording me w/out my permission. Like why are you recording me? I'm not here to dispute anything. I told her that, yet she steady recorded me in my home. Like what are you recording, me or my home? Considering your profession (locksmith) this makes me very uneasy and I'm going to contact the BBB and my local authorities in the event anything happens. You should NEVER RECORD SOMEONE IN THEIR HOME WITHOUT PERMISSION!
As a professional service, these fees should be said upfront! I will not recommend this company. Maybe their service was a one off, but the recording of a customer in their home does NOT sit right with me. read more