Where do I begin, Oh wait, I know ... How about we start with the absolute worst customer service and experience I have ever been given in my entire life!!! Allow me to break this down for you so you understand why someone who has worked his whole life in sales and customer relations is saying such a thing. The flower for my MOTHERS birthday were ordered with specific instructions to leave the flowers on the porch if no one answered, Gary , the ignorant nitwit that he is never said "we won't do that due to weather or theft" he didn't say anything!!!.. My Mothers flowers for her BIRTHDAY were given to the neighbors to hand to us .. The neighbors were gone for the long weekend.. That means the flowers came 3 days late and dead as a door nail.. Gary them proceeds to give some bull sh*it speech about how long he has worked in the industry and how leaving them on a porch never done.. Guess what Gary, you follow instructions, it's called "CUSTOMER service" for a reason.. Serve the customer ..you are a useless excuse for a manager or whatever the hell you think you are.. My mom Cried a couple times knowing the flowers she wanted for her birthday were sitting next door because of a company's total disregard for a CUSTONERS simple request.. he then decided to argue the refund like he was some self-entitled florist from the movie "the town" ... this service was horrible, pathetic and all around a waste of time and money.. Please know that you are better off growing your own flowers and giving those than expecting this company to have any idea how to handle simple delivery instructions that are written by them on the actual invoice. It baffles me that this type of customer service exists.. There are tons of flower shops people.. if it's any type of important occasion and you NEED them on a specific day ( which is why people buy flowers to be delivered in the first place) .. Go to any other company because my bet is Gary and this group of real winners, will manage to screw it up like they did for my MOM. read more