Was able to schedule my washer repair in a prompt manner. Friendly and knowledgeable....I…read moreheartily recommend Echols Appliance Repair for ANY of your service needs. Their low overhead allows them to pass on quality repairs at a fair price.

This is by far one of the best most efficient appliance repair companies. They know their stuff…read more A simple call and ice maker repaired within week.

Clay was beyond wonderful in repairing our dryer. He communicated everything so clearly and…read moreprecisely, charged us a very fair price, sent photos to us so we could see what was broken, got the job done in under an hour, made sure the dryer was working, and gave us a one year warranty on his work. You just don't get that kind of service often. We highly recommend Outlaw Appliance for your repair needs and we will for sure be using him in the future for our appliance repairs.

Excellent service!!! I would give Clay 5 more stars if I could! Called him & he got back to me…read morewithin 10 min. His work is perfection!!! Had my washer back up & running in about an hour! It works better now than it did when I bought it!! He is nice & polite! Very thorough!!! I 100% recommend him & l will definitely use him again!!! Outstanding work! Thank you Clay!!!

Michael was great! He knew exactly what the problem was and quickly fixed it. 10 for 10 would…read morerecommend.

They were able to reasonably fix our nearly 30 year old thermador range and had great customer…read moreservice. Very kind

worked me in earlier than promised, cost exactly as quoted, fridge is cooling, making ice again…read more Excellent service by a friendly and competent technician.

Very prompt. Very friendly and hard working. Stayed and worked on dishwasher till it was fixed…read more Will definitely use again.

We have a home warranty through American Home Shield and the only other time we actually used it it…read moredidn't go well at all, the technician acted as though he were irritated to have to come out and said he would be back and he was but .... I digress, we weren't honestly expecting much when I made a service call for our washing machine. But Tim came out, was very professional but also friendly and explained each step and kept me posted if there was any change or issues. He knew what he was talking about and got our old, over-worked washing machine going again!!! We would not hesitate to use them again in the future and am pretty stoked we found a reliable, knowledgeable service repair company. Thank you so much!!! P.s. so sorry my Dawgs "assisted" you so much. They do that.

Absolute joke of a company. We live in And Lubbock. We have really hard fucking water.. They would…read morenot install the dishwasher because I use a whole house turn off and not the turn off under the sink because our hard water freezes it up every time.. so they refuse to install a dishwasher. I reported a dishwasher issue on 14 December. They came out, looked at. It said they had to call it in within two weeks. They had to come back and take the circuit board out of the dishwasher which was completely fried. Literally it was black.. then they said it had to be replaced so I schedule the replacement now they have been out here three times at this point. They come out and they say they can't install it because they can't turn the water off under the sink and I tell them no I have a Main house turn off.. they refuse to install the dishwasher. As far as I'm concerned, this company is trash.! if you have to use them because of your warrnty, I'm sorry that's the reason I got stuck with this. Sorry ass company..

*****PLEASE SEE NEW UPDATE***** I have changed my star of…read moreone to 5 stars. WOW I am over the moon happy with the wonderful ladies that have been speaking to me about my concerns!!! Conns you have redeemed yourself in my eyes, Thank you!!! Yesterday I posted a negative review, which I have never done before by the way, I was just so upset. Yesterday after The post I got a call from a lady named Fiona. She called to tell me that she received my review and asked me what was going on so I explained. Fiona was very polite and listen to what I have to say. She explained that she has listened to my phone calls, that have been made and she appreciates my feedback. She politely explained there is nothing they can do to help me with the pay off but my feedback has been heard it has not been looked over or ignored. She has submitted a work order for the website to be corrected so that others will not have to go through the same issue and she will speak with an employee as far as handling customer service issues. I told her I am grateful they are fixing the website, for all future users, so nobody has to go through that and even though my issue has not been resolved I do appreciate her call and her kindness. Today I received another phone call from Conns. To be honest I rolled my eyes took a deep breath,said OK what now& answered phone. A very professional and sweet lady named Kristian (big hugs ) called to thank me again for my review and my feedback She wanted me to know she had read my review and listened to my phone calls. She also informed me that they are thankful for the suggestion for the website so they can better help all Conns customers. I told her thank you. She then told me that she and Conns wanted to take it one step further and address my Initial reason for calling. They have decided to zero out my account. I gasped and happy tears started coming on down as I continued to listen. She explained that customer service &loyalty are very important to Conns and they wanted to make things right. ( Of course I am leaving more of her kind & thoughtful words out, sorry I am still just so excited & thankful ) After she was done talking I told her Oh my goodness, I'm sorry I'm hyperventilating right now, She laughed and said it's okay calm down. I told her it's a happy feeling, Thank you so very much and if I could reach thur the phone right now and hug you I would give you a big O hug. Kristina said and I would give you a big bear hug right back. I got off the phone called my husband so excited you think I had won the lottery. In my eyes I have. About 10 minutes after speaking with Kristian, I received another phone call from Conns. This time I spoke with Kawana. Long story a little bit shorter, there was a little bit of a mix up Kawana told me she would like to clear some things up & call me back. And she did,she confirmed my previous conversation and Assured me that everything has been taken care of. She explained I will be receiving a zero invoice in the mail along with a $50 gift card. What Conns did not know is that I was really panicking about having to pay almost $2000. $2000 is a lot of money to my family right now, My daughter is in Her final year of college at Texas Tech. Not only that, but my husband & I had decided it is time for me to go back to school to become a nurse. (I start next week, woo-hoo) So paying for two full time colleges on one Salary was scary enough without having to add in the extra bills. I would like to give a shout out to Fiona Kristina and Kawana. Ladies, I believe in giving credit where credit is due, Thank you!!! Thank you for being patient, and listening to me. Thank you for taking the time to be kind. Thank you for taking the time to care and not even knowing what was really going on with me. You ladies are the true meaning of Exemplary Customer Service. Thank you... Big hug to you all!! Conns, I want to Thank you!! Thank you for caring. Thank you for helping me out, really Thank you. And most of all Thank You for employing such wonderful people!!! -Loyal customer

I tried going to the website the Conns representative told me to go to and give them a description…read moreof what happened, the website doesn't work. If Conns truly wants to make this right and keep my business then please email me at Michael.stevens7@outlook.com. If I receive nothing I promise I will never shop at Conns again and I've spent no less than 6k over the last year and a half.

Fragrance of Heaven is a great gift spot. They have a nice selection of unique gifts. Terrie the…read moreowner is extremely knowledgeable in essential oils and only sells the best at a great price. This store has become a go to place for my gift lists. This is a one of a kind store in Lubbock. I highly recommend!

From the owner: The strongest hand-poured candles. You can create your very own custom scent. Contact us today!read more

Stunning showroom ... staff was really helpful! Fantastic selection, knowledgeable sales people !…read moreTruly Great experience:)

We chose Ferguson for our full-home remodel, purchasing all of our appliances, lighting, door and…read morecabinet hardware, and more through them. For our kitchen, we selected the GE Café line. Unfortunately, our experience with the refrigerator has been nothing short of a nightmare. In the three years we've owned it, the refrigerator has completely gone out three times. In over 40 years of homeownership, I've never had a refrigerator go out--let alone need servicing--until this one. It's clear this particular unit is a lemon, yet Ferguson has not stood behind the product they sold us. To make matters worse, there are no GE service technicians in Lubbock, TX. Service must be scheduled through Houston, and the earliest appointments are typically two weeks out. Today, after clearing my entire schedule to accommodate their 8 AM-5 PM service window, the appointment was canceled at the last minute. The first time the refrigerator failed, we were without it for eight weeks due to similar delays and lack of support. We've tried to speak with someone directly, but it's nearly impossible. Ferguson's response has been that their "hands are tied" because this is a GE issue. But their hands--and certainly not their pockets--weren't tied when we spent a significant amount of money with them. We're incredibly disappointed in both the product and the lack of accountability. This is not the level of service we expected from a company like Ferguson.