A++++ Listen y'all, in a time where it feels like everyone…read moreand every company is out to squeeze you for every penny, I can't tell you how appreciative I am to have JC as my appliance guy! He has very reasonable prices and often credits the service visit fee towards your overall repair amount. He goes out of his way to actively try to save you money without sacrificing quality. He isn't afraid to tell you when it is a better idea to buy new versus sinking the same amount money into an older product. Highly recommend JC. He's provided excellent service to many of my friends and family!

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

I've always been a hands-on kinda guy with things around the house. Now that I'm in my late 60's…read morewith a bad back and knees, I've found some repairs beyond my ability and must humble myself and call for help. Trouble is - you never know who to trust. So, said a prayer and asked the Lord to guide me. I was lead to Prostar Appliance Repair. I got same day repair with Aleksander. I am amazed with how polite, courteous and professional he was. Simply amazing work.

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

if I could give a negative review I would. The technician named Alan Valdez is a thief! If you were…read moreassigned to them from your Home Warranty company, deny it and request a new company. My Home Warranty claim was approved and this company pocketed the approved parts and said that they repaired my dishwasher, but never did. Alan said he was starting his own LLC. Beware!!!

Jose arrived late and had ordered the wrong part. So he reschedules. Fast forward to today. The…read moretechnician was supposed to arrive by 10:30 am. It's past one in the afternoon and am still waiting. Phone calls always go to voicemail and are never answered. Text messages are seldom replied to. Text responses are the usual delay tactic. First "our system is down". Now "having issues with his vehicle". UPDATE: They saw my review and cancelled my appointment!

I knew that there was something wrong with my fridge because it was being too quiet and is not…read morefunctioning as it should. I called for my fridge and I requested same day appointment, which they were able to provide. Tech Brian was professional and from what I told him he said that it is a telltale sign my compression could be bad. He proceeded with his diagnosis and found that my compressor was bad. He had a high quality replacement on his truck which I bought for an affordable price. In total price was competitive. Having them out for appliance repair was definitely worth it. Thanks for immediately servicing my fridge. I will recommend!

Schertz Appliance Repair Men responded quickly to my call about my dryer. Though the quote was…read morehigher than expected, I researched and found it reasonable for factory authorized parts. While I didn't love the outcome, I believe they were fair, and I'd consider using them again in the future.

My washing machine was acting up and Broken Appliance Repair was here the next day and fixed it in…read moremere minutes. I hope I never need their services again, but, if/when I do, I'll be calling them to come back over.

Our refrigerator's ice maker stopped working, and Aaron came to the rescue! He provided excellent…read moreservice and quickly replaced it. Aaron was knowledgeable, professional, and a pleasure to work with. I will definitely use this company again and happily recommend Aaron to my friends!

We've had Joe out to work on our appliances twice now. The first time our refrigerator was failing…read moreto cool. The repair would've cost just as much as purchasing a new refrigerator. He recommended we contact the manufacturer to see if the warranty would cover it, and it did! The second time he came out one of the burners on our stove was malfunctioning. He knew exactly what the issue was, and what part to order. He also checked the icemaker in our fridge, (don't buy an LG fridge) gave me the part number to order, and told me I could replace it myself and save some money. When a repair technician does a good job and also helps you save money, what more can you ask for? Thanks to Joe for his expertise and professionalism!

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

The ice maker on my KitchenAid refrigerator stopped working, so I gave Hugo Ortega a call. I was…read moreasked to send photos of the refrigerator model number, the face of the fridge, and of the ice maker itself. The text I received indicated that yes, Mr. Ortega does work on that unit, and a service call was scheduled two days hence. As it turns out, Hugo Ortega did not appear for the service call, but rather his son Tim. It seems that the father, Hugo, tends to work primarily on washer/dryer, and Tim deals with refrigerators and dishwashers. (They are both able to work on any of the appliances, but they have their particular interests, according to Tim). Personable and polite, Tim went through his diagnostics, explaining as he proceeded, and determined that the problem was the ice maker's motor. And.. he has a Kitchenaid ice maker on his truck. But here is where it gets a bit interesting. It seems that the icemakers on this brand can be different: some sit on the side of the freezer, some sit in the center of the freezer...and one is not an exact "bolt In" for the other. He stocked the side fitting unit, and I have the centrally sitting unit. So what Tim did was dismantle his unit, and used the parts to fit on the chassis of my unit. As he nimbly disassembled and reassembled the units, I was reminded of a scene in "The Good, The Bad and the Ugly", in which Tuco takes apart several revolvers, and knew which parts would fit the chassis of his new revolver. WOW. DOUBLE WOW! With the unit now working as new...which essentially it was...I realized this young man definitely knows his refrigerators!! But the story gets better. I asked if he works on Jennair Downdraft glass stove tops, as one of my burners was not working. He doesn't really service these units, but he went through an online parts manual, and given the symptoms I described, he told of three possible defects...and he listed the parts numbers and the suggested prices for the parts. I was pretty impressed with his efforts for an appliance he doesn't work on! So can I recommend the Ortegas for appliance repair? Definitely! They are my "go to" repairmen now!! Good Luck Yelpers

Use Hugo on personal house and on rental properties. His group contacts quickly upon receiving the…read morerequest. Always fair pricing and will tell you when an appliance is not worth fixing.

My refrigerator/freezer kept freezing over, so I contacted Lisa's Appliance Service. Lisa was very…read morenice over the phone, and the repair person that was sent out was outstanding. The repair guy didn't have the part on him, so he had to come out the next day to finish the repair, but he did unfreeze the refrigerator/freezer so that it would operate until the permanent fix was completed. The repairman cleaned up after himself and was very friendly to both myself and my dogs. The price of the repair appeared fair, and I will definitely be calling them when I have appliance repair needs in the future.

I only use Lisa's Appliance service. Patrick came out and fixed my old washing machine, which…read morewouldn't spin. Now it's working like a brand new machine.

I had such a wonderful experience with my dryer repair! The technician, Joe, was incredibly…read morefriendly and helpful. We are so glad that he came to fix our dryer -- he went above and beyond by being accommodating and even coming out on a Sunday. I highly recommend Joe to any family in need of a reliable, kind, and professional repair technician. I'm truly thankful to Jesus for sending Joe our way! Prayer: Lord Jesus, thank You for sending people like Joe who serve others with kindness and excellence. Please bless the work of his hands and guide him in all that he does. May every home he visits feel Your peace and care through his service. Amen.

Joe provided exceptional service on our Kenmore Elite dryer. Arrived on his stated time. Was…read moreefficient, professional, kind, and friendly, left with everything clean and neat behind him. His service fee was very reasonable. Would defintely use him again.