The ice maker on my KitchenAid refrigerator stopped working, so I gave Hugo Ortega a call. I was asked to send photos of the refrigerator model number, the face of the fridge, and of the ice maker itself. The text I received indicated that yes, Mr. Ortega does work on that unit, and a service call was scheduled two days hence. As it turns out, Hugo Ortega did not appear for the service call, but rather his son Tim. It seems that the father, Hugo, tends to work primarily on washer/dryer, and Tim deals with refrigerators and dishwashers. (They are both able to work on any of the appliances, but they have their particular interests, according to Tim). Personable and polite, Tim went through his diagnostics, explaining as he proceeded, and determined that the problem was the ice maker's motor. And.. he has a Kitchenaid ice maker on his truck. But here is where it gets a bit interesting. It seems that the icemakers on this brand can be different: some sit on the side of the freezer, some sit in the center of the freezer...and one is not an exact "bolt In" for the other. He stocked the side fitting unit, and I have the centrally sitting unit. So what Tim did was dismantle his unit, and used the parts to fit on the chassis of my unit. As he nimbly disassembled and reassembled the units, I was reminded of a scene in "The Good, The Bad and the Ugly", in which Tuco takes apart several revolvers, and knew which parts would fit the chassis of his new revolver. WOW. DOUBLE WOW! With the unit now working as new...which essentially it was...I realized this young man definitely knows his refrigerators!! But the story gets better. I asked if he works on Jennair Downdraft glass stove tops, as one of my burners was not working. He doesn't really service these units, but he went through an online parts manual, and given the symptoms I described, he told of three possible defects...and he listed the parts numbers and the suggested prices for the parts. I was pretty impressed with his efforts for an appliance he doesn't work on! So can I recommend the Ortegas for appliance repair? Definitely! They are my "go to" repairmen now!! Good Luck Yelpers read more

Use Hugo on personal house and on rental properties. His group contacts quickly upon receiving the request. Always fair pricing and will tell you when an appliance is not worth fixing. read more

I found this company on Yelp and really needed my dryer fixed. There is an initial fee fir them to come out and give you an estimate of what's wrong. If you decide to have them fix it, it will be rolled into your final charge. He came on a Saturday and was very professional. Luckily I didn't need additional parts so he gave me a total and I accepted. He was here for about 45 minutes, cleaned up and left. Would def use their services again. read more

Hugo at Top Priority is amazing. I had a washer and dryer issue and contacted him based on a referral from Next Door app. What a wonder service he provided. He was prompt, thorough, knowledgeable and extremely professional. He and his son Tim run the business. I did not meet his son as Hugo does most of the washer and dryer business. Tim handles other appliances, such as refrigerators and kitchen items. If I ever need an appliance repaired I wouldn't call anyone else. EXCEPTIONAL! read more

Prompt, efficient, very nice and friendly. Reattached my dryer, did a complete clean up and tune up and explained the steps. I love supporting family business and local entrepreneurs! read more

Hugo Ortega - Dryer needed to be reattached - Appliances & Repair Near Me

Reached out to several companies for a quote and Hugo was the only responsive one. We had one gas burner continue to shut off and issues with the knob. I explained all of this to Hugo in hopes yo receive a quote. Hugo was very helpful and honest with the repairs and pricing. He even gave me tips before committing to schedule an appointment with him. He provided honest information and pricing. We didn't move forward with an Appt due to Hugo helping us out. Will definitely be reaching out to him again in the future. read more

Was given an honest assessment about the repairs needed. The refrigerator had some issues with way the ice maker was configured.

Every now and then you have to pay for another person's knowledge and experience. Today I did just that and I am such a happy camper! Tim came over to my house and fixed my 11 year old front loading washer and the ice maker in my refrigerator. I got so much helpful information about my machines that I believe they could keep running for another 11 years. All of the parts, labor and expenses were clearly explained in advance and again on the final boll. Tim gave an advance estimate before even seeing my machines. Everything was explained in a way I could understand. Tim actually beat me to my house for our scheduled appointment. When he saw me drive up, he waived like we were old friends. He's knowledgeable and chatty and you can tell he likes what he does. After fixing everything he peeked at my other appliances and gave additional pointers for general maintenance. All I know is my clothes are fresh and clean again, my drinks are cool again and I'm so so happy with today's service. I highly recommend this company for your appliance repair need Update: I sent Mr. Hugo to my mom's place to help her with her dryer. She's very happy with the service she received. Mr. Hugo thoroughly explained the entire process, took apart her machines and got the dryer drying again. She says, "Mr. Hugo was a blessing!" read more

I highly recommend Hugo Ortega and wife, they were responsive and helped us tremendously with our GE Fridge. Hugo is a top expert in refrigeration and he knows the systems - he fixed our problem! Only recommendation I have is that there are a lot of steps to repair and maintain on the consumer side, it would be great if next time to provide worksheet/email for a couple of steps to go back and look for reference. Thank you Hugo! read more

This guy was just plain rude and mean. I found a really honest repairman elsewhere. If I could give less than a one star review I would!

I cannot reccomend this group enough. I've called them twice in the last few months, for assistance with failing appliances at a rental property. In both cases they responded immediately and were incredibly helpful. Their prices are fair and their work is exceptional. But what I appreciate more than anything, is their communication. They identify problems quickly, explain exactly what they're seeing, why it's important, and what they reccomend to resolve it. They are thorough, knowledgeable, and unrushed, in a way that is truly refreshing. In short, they are a pleasure to interact with. I'm happy to give my business to a family owned company like this, and am thankful they exist. read more

Hugo and his son, Tim, were outstanding in the service they provided me and my family. With a leaky washing machine all of a sudden just a few days before vacation, Hugo and Tim were there quickly and provided services above and beyond what I had originally requested. They were professional, polite, and thorough. I appreciated their dedication taking my washer apart and their advice for preventing the problem from recurring in the future. 10/10 would recommend, and will definitely use these guys again if needed!! Thanks Hugo and Tim! read more

I should have posted this review weeks ago. Needed my washer repaired, found Hugo here on Yelp, based on the reviews he had received I decided that I would go with his repair service. I can't say enough great things about this gentlemen. He was prompt, courteous, and professional. He even fixed my Kenmore Upright Freezer, that quit working the same day as the washer. Mr Ortega went on to explain in great detail, the process of trouble shooting the possible problems, (in short he was schooling me on how to trouble shoot the washer myself in the future). He further instructed me how to preform some general maintenance on my dryer. While discussing the need repairs I learned that Mr Ortega is also a Veteran, hence his attention to detail. I would definitely recommend his services to anyone. read more

The absolute best service I could have imagined! Very kind and informative, willing to go as far as to show me how to solve the issue in the future if it were to arise again. Will definitely use again and will recommend to all my friends and family! read more

Feeling very happy and fortunate after having Hugo & Tim (and his wife!) come by to repair our washing machine on the recommendation from a friend. Very Responsive, Very Clear, Very Professional, Very Courteous, Very Thorough, and in the end we were Very Satisfied! They. It only fixed the known issue with our washer for a reasonable price, they also found something else that was preventing it from working properly during the repair, and fixed that as well with no additional charge. I will be calling them for any repairs in the future, and highly recommend them to any friends needing any repairs. You'll be glad you called them. read more

Hugo Ortega - Appliances & Repair Near Me

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Reviews are worth more than the quantity of words. This is especially true considering the amount of time out of one's day spent to write with no monetary compensation. To put it bluntly, Tim was a breath of fresh air. He is the epitome of what a business SHOULD BE. He responded via text which worked well for me. My appointment was a one hour window, and he arrived on time. I gladly supported my local entrepreneur with a cash/check only payment. HE STRAIGHT UP TOLD ME THAT IT WASN'T WORTH FIXING! Who does that nowadays? He even went the extra mile and suggested what brands of refrigerators to buy and which ones to avoid. I salute you, Tim! Thank you for your honesty and ethics. THIS IS THE REPAIR MAN YOU WANT TO HAVE ON SPEED DIAL. This is a man you can trust. read more

Hugo was very professional and polite when he came to work on my dryer. My idler pulley was bad so he replaced it cleaned the drum wheels (oiled them) and remove the lint. We've had that dryer for 8 years and its never been maintenance. He even showed me how to do preventive maintenance and to do it every 2 years. The money I spent is minimal to the knowledge he shared with me. NOT your typical shady repair guy. I would highly recommend Hugo! read more

Our washer suddenly stopped rotating, we are not handy in the least so we called the one repair company with 5 stars. Mr Ortega was very friendly, worked quickly and efficiently. We had something clogged in the pump (note: don't throw eye glass cloths in the wash). Mr Ortega could've just replaced the pump and charged us close to $400 but he took the time to take it apart and found the problem saving us tons of money. Highly recommend. read more

Thank goodness for service providers that are honest and do good work. I had a water leak in my house and a plumber was able to find the leak IN my washer. Mr Ortega came right out (I am so glad he was available). He replaced my leaking water valve and also gave me instructions on how to clean the gasket on my front load washer (the horror and embarrassment! It was filthy). Mr Ortega had the part, changed it out, helped me clean up behind the washer (more ewww) and all the work was completed in under an hour. Don't replace your expensive appliance before calling Hugo Ortega! Save money, save time and you get to meet a really good person. Triple bonus! Thank you Mr Ortega! read more

Fast and reliable. They came had the part and was able to fix my washing machine on the same day. My concern for the repair was that the part had to be ordered and there would be a wait time. For a washing machine we use daily this would be a problem Had great advice on upkeep and day-to-day maintenance. Would recommend. read more

THIS GUY AND HIS SON ARE A JOKE . I tried making an appointment and he told me home depot was having a sale on appliances and he mention that they would install . LOL!! I called "American Appliance " they came out the same day and not only were they reasonable and professional they fixed my oven and microwave in less than 20min. Avoid these bums and save yourself the headache. read more

Friendly team! I was having problem with my fridge and called them when it was approaching weekend. But they were super nice, when they couldn't come out right away due to the busy schedule, they try to help me with text messages and we were able to fit it with those tips! I would recommend this company. read more

So unbelievably happy to have found these guys! The washer/dryer in my salon broke down, and a client of mine had recommended Hugo to me. They came in - assessed and fixed the problem in just a little over an hour! They are professional, explanatory of the process & very reasonably priced! I can't recommend these guys enough! Everyone is the Alamo Heights / Pearl Area should use these guys. read more

The Ortega's were recommended by a long-time customer of theirs and I can see now why she told me that they were the best in town! Tim was in constant communication to me about my broken icemaker and when he came to repair it, he was in and out in a flash and let me know the details about what he did and why he was doing it. I can't recommend these guys enough. They are now my "go-to" appliance repair folks. read more

One of the best and outstanding people I have met. Hugo came to my house and explained what was wrong and tested out the washer which was giving me trouble. He ran it and tested it and found the issue quickly. He had all the parts needed and fixed it on the spot. This was amazing and he was extremely friendly and informative. I am and would recommend him to anyone who needs these items fixed. The price was very reasonable and fair. Again a big Thank you to him and I will recommend him to everyone!!!!!Gracias!!! read more

Two Thumbs Up!!! Problem: 20+ year old Kenmore refrigerator in our garage was tripping the GFCI outlet. Prior to scheduling their appointment date/time, they actually offered some trouble shooting tips via text msg ... AMAZING! Based on the resulting outcome to that, he booked his next availability which was the following day. He arrived at the appointed time, preceded with by a text notification that he was on his way - as promised. Upon arrival he asked several questions as to the problem and also past performance of the appliance, then set about troubleshooting the condition. After a brief period of of time, he located the defective part, a relay (which was hot to the touch), and quoted the cost to replace it. With my acceptance he replaced the part, which solved the tripped circuit problem. He then proceeded to clean the coils and other areas. Excellent communication skills and appliance knowledge. They are my first-call for ANY appliance problems from now on. read more

Hugo is an absolute angel! My parent's electric dryer was not working and miraculously we were squeezed into the schedule and Hugo came over and repaired the dryer. He even called to let us know he was running early and If that was alright for us! Very reasonable, professional and friendly. Hugo also reminded us to take care in how we close the dryer-always nice to hear insight from one that loves what they do! I highly recommend this Company. read more

I can't begin to tell you how great Hugo and his son are!!! Come when they promise. Thoroughly check the problem. Fix the problem and fairly charge. I will call again and again. read more

I was under the impression that they were very good fixing appliances. They couldn't fix it and instead of telling me that, the guy pretended to fix it. And he talked and talked so he was here one hour and 10 min so he charged me for the 2 hours. Again, an ethical person would have said: I can't fix it , I'm gonna charge you for the visit what we had agreed but he didn't do that. read more

We're new to the area and had some issues with our washing machine after the move. Turned to Yelp, not knowing anyone and trusting reviews only....let me just say we are beyond grateful for Mr Ortega and his expertise! He went above and beyond (even helped my husband move the washer and dryer to the right places after the movers left them in the wrong set up, and corrected the dryer set up my husband had to do to make up for the wrong placement). This man has so many years of experience under his belt and is a true professional who takes pride in the work he does. Extremely happy to have hired and met this man! Not to mention his prices are extremely fair and for the work he did, I would've surely thought we'd be paying triple what we did at the end of the day. We saved his card for future referrals, I doubt we'll ever need a repair again. Thank you Mr Ortega! read more

I have had nothing but amazing service from Tim and his wife. I found them here on yelp. Requested a quote. Received a text within 10 minutes. Gave me a quote and scheduled visit for next day. They came out to replace my ice maker. Tim explained everything he was doing, showed me his diagnostics of the ice maker and water pump. He couldn't find anything major wrong with either part. Just a minor fix. So he put everything back together, added water and it worked! He could have just sold me a new ice maker. Instead he made it work. But if it didn't work, he would come back and replace it without charging me for another service call. It did stop working again, so he came out and replaced it. Excellent service! They text me updates on when they will arrive. Tim is extremely knowledgeable and texted me back immediately when I had questions. I can't recommend them enough! read more

Great customer service. Quick to diagnose & fix the issue. Great & fair pricing as well. I have referred him to friends and family alike and all have had great things to say about him read more

In a word, wow! my dryer was not working properly so I decided to give them a try and boy am I glad I did. They showed up when they said they would and were able to diagnose the problem and fix it in short order. They were very professional and courteous. Their bill was more than reasonable to boot. If you need appliance service give these guys a call, you'll be glad you did. read more

They do provide a good thorough service, but service charge seemed pricey, and markups on parts were little high. Of course, we will never argue against what companies think their time and work is worth. read more

My Samsung refrigerator is making loud noises and I called 7 appliance repair companies, including Samsung itself to find a repair person, as per the suggestion of one of the companies that called back. The refrigerator came with the house we purchased 1 year ago, it was not our purchase or under warranty. According to the repair companies that called back and the internet, this is one of the worst refrigerators on the market. It is notorious for ice build-up, burning out the motor, and dying within a couple of years. Everyone I spoke to said they do not repair Samsung because they are "crap" refrigerators and they end up with unhappy customers because the problem is inherent in the design of the refrigerator, not the repair. Samsung couldn't even find a repair person in SA to come out. Hugo Ortega was the only company that provided me with a reasonable solution, even though he did not come out to fix it. I appreciate his honesty and the help he DID provide. Over the phone, he instructed me on what and how to defrost it myself, so that I could stretch out the operation of this refrigerator. He even sent me to YouTube to see it actually being done instead of charging me to come out. I learned on YouTube that I will have to keep doing this every couple of months with this refrigerator because it is an engineering problem that Samsung is aware of and has never fixed. I appreciate him educating me and saving us money now and in the future. He even said he would prefer I save my money to buy a better refrigerator because he just wants his customers to be happy. We definitely will not be buying a Samsung refrigerator in the future and if I ever need other appliances replaced, I will call him. I highly recommend this company. read more

Hugo was able to come to repair my leaking washing machine the day after I spoke with him. He and his son were great in keeping me in the loop about their arrival time. So many of my neighbors had recommended Hugo and Tim, his son, that I was not surprised at his prompt service nor at his ability to solve the problem. San Antonio calcification strikes again!! read more

Hugo responded to my initial inquiry promptly and gave me a reasonable quote for his visit. When he arrived he was able to easily diagnose and fix my washing machine within an hour. But this was not the best part of his service. The best part was that Mr. Ortega walked me through the process and taught me about my machine. If you're not into this, I'm sure he would just fix it. But I loved the information and receiving tools to possibly help myself next time. Hugo is also an exceptionally positive and respectful serviceman. I felt I could trust him from the get-go and would call him again in a heartbeat. read more

Great response time. Very informative. On time. Sent videos of the washer being leveled. Recommended options. Extremely happy customer. Totally recommend these guys! Great price, great service. read more

I found Hugo on Yelp and the high marks he receives in his reviews are no exaggeration. Unlike the first appliance repair place I spoke with, who gave me a four-hour window for an appointment, Hugo said he would be there at 1 pm. He was right on time. As soon as he heard the noise my clothes dryer was making, he knew what the problem was and tackled it with speed and efficiency. As he worked, he explained what he was doing and why and offered advice on how to maintain my dryer and when to call for routine preventative maintenance. I was very impressed with his promptness and professionalism and definitely recommend him. I will certainly use him for my future appliance problems. read more

I haven't even had service provided by Mr Ortega and family, but when I messaged him asking for an estimate of something I wanted done, instead of coming out and charging a visit/service fee as most companies do, he messaged me back with help!! The fact that he wants to help no matter what, and not just try to get money out of me, makes me so thankful! I will for sure come to Mr Ortega when I do have an appliance repair need! read more