great masseuses with great hands. calm atmosphere. only complaint is, i wish they talked more but…read morethat's just me. i'm a talkative person.

Very clean. Staff was very kind and polite. They gave a great massage!…read more The prices were very reasonable. I would definitely return!

I was just there 9/2/25 the worst massage ever she actually hurt me and when I said something she…read morelaughed Do not recommend

Excellent massage! Laura was really great. Very relaxing and calm. My neck, shoulders and back were…read morejust in need of some help. I had a Swedish massage and felt so much better after. Laura listened to my concerns and addressed them perfectly. Would highly recommend and cant wait to go back.

Laura was amazing! Very attentive and friendly! Beautiful studio space too! I left feeling much…read moremore relaxed than when I first arrived.

I have been going to this location for a long time but never left a review and I think it's about…read moretime because they deserve it. There are a lot of spas now in Cherry Hill. I have tried many of them and most are just lousy. New Rose Spa is always fantastic. I have chronic aches and pains and the managers are always helpful and communicate to staff clearly what areas need to be focused on. Staff check with me during the massage to see that pressure is correct and to ask if they are on the right track. Everything is very clean and I highly recommend to everyone!

First time here, but won't be the last! Our nail technician recommended this spot. We did a couples…read moremassage for $180+tax (+cash tip) and it was amazing! Probably the best massage I've ever had. The room was very clean and relaxing. The therapists are professional and thorough. You can request soft, medium, firm, or deep pressure. We chose firm because we have a physical job and really needed to work out some tension. We can't wait to schedule our next appointment!

Nice. I got a gift certificate for my birthday. It was very relaxing. A bit expensive but free to…read moreme. So thanks kids.

I was booked for a massage with Caitlin, who upon greeting me, clearly looked as though she wanted…read moreto be anywhere but at work. She proceeded to take me to a frigid room, where she asked "what do you want." I told her I was four months postpartum and wanted a massage preferably laying on my side or back, to which she told me "I am not trained to do massages on the side or back" and stated she had the client face down the entire time. Having had massages done for over 20 years, I have never heard of a masseuse who is hired untrained to perform massages unless the client is solely on the back. Nor have I heard of a spa who books massages without specifying that the masseuse may be unable to do a massage at all if you are unable to lie on your stomach after you inform them you are postnatal from a c section. After I told her I guess I would cancel the massage because she kept shrugging stonefaced while telling me "I just can't do it," she promptly left the room and began gossiping with another masseuse down the hall. I literally had to call out after her "can you at least show me the way out?" given the lack of exit signs in Spavia's dark hallway. Caitlin rolled her eyes and sarcastically asked "you are not going to change into your clothes?" and I told her I needed the locker room. She wordlessly showed me the way before rolling her eyes again and stalking off. Please avoid booking with this woman Caitlyn and Spavia in general. Also, Caitlin came to collect me at 12:59pm (though I could hear her chatting with someone in the hallway well before then) so that my 1:00pm appointment time could start ticking away while she led me to the room, did intake, have me get ready, etc. No waiver or paperwork regarding massage goals was done at all, though it is unlikely she would have reviewed it anyway. I would also avoid this Spavia location for safety reasons.

Kyle is caring and respectful of boundaries while being nurturing, intuitive and empathetic.read more

Kyle is brilliant in his understanding of touch and how it is intrinsically linked to emotional…read morewholeness and harmony. I have had cuddle sessions with Kyle for years. His safe, affirming affection has helped me to reconnect with myself as a child, and his counsel and coaching has facilitated a lot of healing for me on a deep level. He is a rare find! Thank you, Kyle!

Took my mom here for a massage. Similar to another post... her body hurt more after the massage. It…read morewas not relaxing at all. Also when she asked if the sheets were clean, they told her if she wanted clean she should have stayed home. Rude and gross.

I am not one to ever speak negatively on a service, especially in a public setting, but I am very…read moreunhappy with my experience. The reason I am even giving two stars is because the location was very clean from the time you walk in. I also appreciated that she took me fifteen minutes early. I unfortunately cannot speak highly on the massage. I was REALLY disappointed with it for a couple of reasons. Firstly, it felt INCREDIBLY rushed throughout the entirety of the process. I completely understand that there is only one hour to do a full-body massage, but that doesn't mean you can rush to a point where I am unable to even relax. I have received many one-hour, full-body massages in my life and this one felt like I was being massaged by a very inexperienced person (although I understand she is licensed). Secondly, the experience felt very unprofessional, as if there was no rhyme or reason to what was happening during the service. Cindi mentioned a couple times that she was physically tired from the holiday rush, so I already felt shortchanged. Regardless, please do not charge $60 for a service that you cannot perform to your best ability. If you know I'm paying and you don't feel your best, please still take your time and try to provide a relaxing experience. The whole experience felt very chaotic and I felt very taken advantage of. I feel terribly writing this review, but for $60, I must say it's not worth it. I normally will tip no matter what happens (bad haircut, bad nails, bad food service-- because I do believe in tipping and in treating people well), but I was truly so disappointed and confused as to what I had just experienced that I simply could not add more than a couple dollars additional tip.

Feeling brand new. I had the full body massage, feel like all my knots were taken care of. Amazing…read morejob. Amazing. Highly recommend!! Will definitely be back.

I wanted to give this business a second chance before leaving a review, but unfortunately I've now…read morehad the same issue twice. On my first visit, while I was pregnant, I booked a scalp massage. Instead, I received what seemed to be a pregnancy back massage. I tried to explain to the therapist that it wasn't the service I had booked, but there was a significant language barrier and she didn't seem to understand. The receptionist apologized afterward and encouraged me to come back, assuring me that next time I would receive the treatment I had actually booked. The massage was still pleasant overall, so I paid, tipped, and decided to give them another chance. On my second visit, I booked a 90-minute Lomi Lomi massage and a 30-minute scalp massage. From the beginning, there seemed to be confusion about my booking. The therapist only referred to the 90-minute massage, and I had to repeatedly show her my booking confirmation to explain that I had also booked the scalp massage. I specifically chose Lomi Lomi because I prefer a gentler, flowing style of massage and do not enjoy very deep tissue work. However, the therapist immediately began using very deep pressure, particularly on my back. I repeatedly asked her to go softer and asked whether this was the Lomi Lomi massage I had booked, but it became clear that she did not understand what I was saying. While some parts of the massage, particularly my arms and legs, were enjoyable, the work on my back was quite painful and not what I had requested. At the end of the session, the scalp massage I had booked was not provided at all. When I raised this with staff afterward, another employee attempted to translate, but the response was essentially an apology followed by being ushered out the door. The therapist repeatedly said sorry and was friendly, but there was no real attempt to address the issue or offer a solution. What makes this particularly disappointing is that this has happened on both of my visits. The staff are polite and the massages themselves are not terrible, which is why I have continued to pay and tip. However, when customers are paying for specific treatments, they should receive the services they booked. The ongoing communication issues and repeated failure to provide the booked treatments make it difficult for me to recommend this business.