1. Footsteps in Eden

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Bartlett, TN

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Footsteps in Eden

5.0 (1 review)
Closed • Closed

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13 years ago

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Brightness Massage Spa - Menu of available services

Brightness Massage Spa

1.3(3 reviews)
2.6 mi

Today, January 8, 2023, I patronized this buisness which is something that I have been doing for…read morethe past 5 years. Within these years, I have had a great experience, but that ended today. When my services were rendered, I put some change in the tip jar. The gentleman, however, who did my massage DEMANDED that I give a $5 tip. I told him that I already put money in the jar, but he wanted more. We kept going back and forth about the $5 tip. This lasted about 3 minutes. He said that there is a $5 tip minimum. I told him that this wasn't true because there's no sign that indicates this. I told him that I was going to call security if he doesn't charge my card and give it back to me and that if he asks me again for $5, I will not come back. They have tried to pressure me into tipping more before, but I wasn't held hostage with my debit card to TIP $5 or more before either. Finally, he grudgingly charged my card and told me not to come back, and THAT'S for sure. Tips are optional and not demanded. I will never patronize this business again, and anyone who want patronize there, he or she must be ready to be DEMANDED to give a $5 or more tip. This was at the Wolfchase location.

I had never been to this location, but decided to stop for a quick 20 minute chair massage. Kevin,…read morethe employee helping me, suggested I try the table massage instead. I said okay and then requested to make it a 30 minute session. After 6-7 minutes on the table, Kevin suggested I include reflexology so I would have 4 hands working on me. I politely declined. He then kept trying to convince me...multiple times. I finally had to say, I SAID NO, rather sternly to get him to stop. Funny thing, the other guy already started the foot massage at the beginning of my session. Kevin said something to him and he stopped. Throughout my 30 minute massage, the same discussion was repeated when Kevin tried to convince me to get hot stones and then a 45 minute session. Instead of being relaxed, I felt annoyed and pressured. I gave them 2 stars because the massage was great!!! Unfortunately, everything else was unpleasant.

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Brightness Massage Spa

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A Great Massage - deep tissu back!

A Great Massage

3.8(55 reviews)
12.0 mi•Midtown
•$$

Showed up at 10 am on a Sunday and they had availability. Great massage and convenient.read more

Do NOT WASTE YOUR MONEY! GO ELSEWHERE! The male masseuse practically ran out the door behind me…read moredemanding that I tip him an additional 30% gratuity for the 60 minute massage. After you pay, he has a sign BEHIND the price list with optional gratuity/tip up to 60% based on the duration of your chosen massage. It's not advertised and is a sign behind the price list most likely because it's ridiculous. I felt VERY UNSAFE as he made a condescending face at me and scowled after I paid for the services and tried to leave the counter after me towards the door. Be prepared for them to try and bully you and frown when you decline AFTER you've paid for your services. VERY UNPROFESSIONAL....AND if you pay by card they charge an additional $4 per transaction. Beware! Not to mention, the massage was rushed and VERY subpar. He was coughing and hacking in my ear throughout the entire massage like he was sick/under the weather...which is a health hazard...no mask...no washing of his hands or hand sanitizer in sight....and the place is not clean. There was dirt on the walls and the floor was dirty and I was the first massage of the day! Will NOT be returning! At least 6 times one of the other workers entered my room and carried on conversations with my masseuse while I was exposed. The walls are thin and you can hear conversations from other works and clients throughout your entire massage. The blankets were torn and used and there's only a thin curtain between the hallway and the rooms. This place should be shut down!! I'll need to check my transaction to make sure he didn't add his own tip to my debit card receipt seeing how desperate and rude he was! I hope this review helps someone!

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A Great Massage - Profertional reflexology!

Profertional reflexology!

A Great Massage - Knee back

Knee back

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Footsteps in Eden - reflexology - Updated October 2026

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