Footprints review
Brie Janes
Sat 10-20, 1:01 PM
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I was really hoping I was not going to have to put this online, however since the owners have shown how much they really don't care to keep their customers happy. I feel it is necessary to inform anyone else of how awful and misleading this place really is. I hope this review saves another couple from losing hundreds of dollars and having a super shitty weekend.
My husband and I had the Jacuzzi room booked for 2 nights. During our stay it was not at all lively, the lights were hardly lit up outside, it wasn't until the second night that we had seen even some of them lit up. There wasn't any music playing, no staff. The deck was not at all maintained, and when we went to use the hot tub it had a ton of sand on the seats, there was only 1 seat that the jets worked properly the rest of the jets were either not working at all or extremely low pressure. In the kitchen/common area we ran out of paper towel in the bathroom day 1, it never was filled. There was little to no coffee provided, and it was freezing cold we couldn't stay in there to have our coffee's in the morning because it was so cold in there.
In regards to activities, there was a huge dent in the canoe, and out of the 2 bikes provided 1 was broken, no helmets in sight but there were notices that they must be worn, when we asked about the trail we were told it was not maintained and its over grown.
In our room, the windows were covered in dust, and when I went to check under the bed before we left to be sure I didn't forget anything, it was awful, a layer of dust,dirt,leaves, and even a plate...
Let alone, the website shows a bar, no where does it mention however they are not licensed.
Nothing outside was maintained.
I sent an email to the owners the day we got home, explaining all of the disappointments with this resort and all misleading advertisements on their website, their response, our resorts not for everyone.
No, your resort is not for anyone..
I politely asked if there was any kind of compensation they can offer us after dropping more than $500 for an extreme disappointment, and not receiving ANYTHING the way it was advertised. That was 5 days ago, and they have not bothered to even respond. . .
There is a photo of thier lake they advertise on their website you can clearly see has been photo shopped. This lake is about a quarter the size advertised as it is not maintained and completely overgrown.
Hope this saves someone some money and frustration. read more