Our experience with this company was extremely unprofessional. We scheduled an assessment with…read morethem, and they went on site without properly advising us. They were unsure which unit needed troubleshooting and did not bother to call for clarification. They went on site on Friday, and by Wednesday we still had no proper updates. They repeatedly told us they would submit a repair quote, only to finally admit--after 5 days--that they did not know what needed to be done because they were unsure which unit required service. This wasted 5 days of my time!When we asked to speak with the "owner," who was the one performing the assessment at the time, we were told, "You can't speak with him because he's busy working." We were also working and needed this issue handled promptly. If communication and follow-up cannot be provided because you are too busy "working," then that reflects very poorly on your business practices. The lack of accountability and honesty was extremely frustrating. :) And for future reference, the operator should never raise her voice at a customer. Professionalism and proper customer service should always be maintained. I was the one dealing with the issue and the unnecessary delay, so that response was completely inappropriate. I strongly recommend additional customer service training for her.

Compass provided above and beyond support for a long time customer. Providing troubleshooting and…read morereplacement of a component in my home that wasn't a normal part of the equipment provided with our install. One of the power supply breakers to our unit was chattering and was hot. I called Compass and a technician was dispatched the next morning. He checked the situation and determined the breaker was failing due to age and not my HVAC unit..he obtained a new breaker and replaced the faulty one. The problem was solved better than new. My experience with Compass has always been OUTSTANDING!!!

Tradewinds did a great job when they came out to fix my ac. Not only that but they came within 2…read morehours unlike other companies that make you wait all day. Very friendly, professional, and knowledgeable. Will referring my friends and family to this company from now on.

I had a problem with my a/c and called First American, my home warranty co. They sent out a…read morerepairman who said the problem was the wiring in my house and I needed an electrician. First American could not find anyone wiling to do the work and told me to find an electrician and they'd reimburse me. I called several electricians in the area - none wanted to work on a 24v line, until I called Roger L Newman, Their attitude was "no problem" and they were out the next day and fixed my problem with no hassle at a very reasonable cost. They explained the problem, offered me a couple of solutions, and worked efficiently to get my VERY old a/c back working. Thank you very much Max and Hunter E., and the kind and efficient office staff who were so great at communicating with me. I would use them every time if I had the choice (normally, I have to use whoever First American sends me) and I have recommended them to my friends. Thank you again

The man from Roger L Newman came and, although our unit was working perfectly, said we needed to…read morespend over $1,000 to replace a major component of our system. We were skeptical, so let our friend (who worked with industrial HVACs) look at it, and he said he didn't see any problem and to leave it alone. We fired Roger L Newman on the spot -- that was almost 15 years ago, and the system still works fine.

Amazing guys all the way around. Have used them twice, once…read morefor an issue with our thermostat and next visit we signed up for their yearly inspections. Both times customer service was outstanding, explained everything, no hidden fees, professional to the end. And the cost was totally reasonable for work they did. Thank you so much guys!!!

Was awesome getting my Ac finally repaired from this company other company's wanted almost twice as…read moremuch. Great service also friendly tec.

DO. NOT. USE. Chaffee!! If they mess something while performing service, they will act like it was…read morenot their fault and just charge the customer to have it fixed!! They came out to the house on a Friday to clean the blower wheel and condensing coils, and I will add for free because previous techs had not been doing it correctly, is what they said. It really impressed me that they would do something like that. After the service was complete on Friday, the blower turned on, but shortly after, the unit completely stopped working, and the thermostat was completely turned off with a blank screen. Upon further investigation, they had not wired the transformer back up correctly and ended up ruining it. In the photos, the red wire was not supposed to be connected to the other red wire. Once, I called and went by the office to confront them about THEIR mistake!! Michael told me it WASN'T their fault and that parts just go bad and it would cost $230-330 dollars to fix. He claimed that if they felt it was their mistake, they would resolve the issue for free, but even with photo evidence, they were still denying THEIR mistake! I ended up buying a transformer for about $15 and wiring it up CORRECTLY, and the unit turned right on. I would watch out for this company; they will try to take advantage of you and be dishonest, even if all the evidence points to them being in the wrong.

Today I called about my Air conditioning repair. Lady who answered was very nice and said a service…read moreperson would be there today. Very impressive . Eric did a great job and was very nice. I will always do business with them.Thank you

Excellent service, and knowledge. They fixed our mini-split and it works perfectly. They have…read morehi-tech tools and throughly check out the issue. I wouldn't hesitate to call them.

I called on a Sunday when our hot water and heating were out on a very cold day. I didn't expect…read moreanything to happen before Monday. But no - within a short time, Bobby came to our place, got everything up and running again, and also introduced us to Hylton's membership club (a definite bargain). Bobby was knowledgeable, helpful, and friendly. Moreover, the company has stored photos and info regarding our HVAC system so that the company will know what it will be working with. Highly recommended!

I had issues with my Trane heat pump and HCS was very responsive, honest, and reliable!…read moreI would highly recommend their services.

If you want the best call HCS MECHANICAL. I promise you…read morewill not be disappointed, for any reason. The best in Knoxville. New or existing it will be done just like you wanted.

I contacted this company this morning for routine maintenance on my HVAC systems and had an…read moreappointment scheduled within a few hours! Rocky and his apprentice were very knowledgeable, thorough, professional, and took detailed notes about each system. They explained everything to me and the current status of each system. I've been using various HVAC companies over the past 30 years; none have given me any confidence like these folks have done for me today!!! I am incredibly confident this company will take excellent care of us from now on! I was also thrilled to use veteran-owned and employed Air Force staff.

Air Force AC was extremely responsive and professional! Although I live out of state, Rocky and…read morethe crew worked with my tenants and me to ensure the best option for repair and or replacement was considered. Out of three separate proposals, Air Force was the most comprehensive and took the time to recognize my military service to add an additional discount. Outstanding service!!!