I've been going to Joseph (owner) for years. He's the BEST…read morejewelry repair in the desert! Joseph does amazing work and doesn't charge like all the others shops in the desert. Go Exert Repairs. You will not be disappointed! It's located in Westfield Mall near Dicks.

David helped me clean my signet ring in about 2 minutes! Very knowledgeable and a great storeread more

Best fast service. Owner brings a lot of experience to help you with any problem. They work with…read morejewelry and watches.

Went in looking for a watch and after seeing one we wanted to potentially buy we asked if the man…read morecould grab it out of the shelf for us and his was response was basically "eat shit and leave". He said " look...I have so many clocks I can't get to that, it would take me 30 minutes to grab it for you" we sort of stood there in shock and said "oh..okay" and he responded " you see all the clocks!? I can't." What a sure way to NOT make a sale... I'm honestly still in shock from this interaction. I would give zero stars I would. Service, quality, and value could definitely improve.

I called and they gave perfect directions and they were very nice , i took my husbands watch in and…read moreit was fixed in twenty min and I was happy with the service and you will be also. Thank you Nancy V

Never! My mom brought her watch here. She's had it for 15 years. All she wanted was a new battery…read more They replaced the battery, but they forgot to put the gasket back in and then when it got wet (as it always did before) it got in the watch and so she brought the watch back to have them fix it or at least replace the battery and dry it out. They told her it would be $45 to replace the battery and when she said no, they put it back together WET! It has since rusted in the gears. My Son took it out to his workshop using alcohol he saturated it and blew it out with the air compressor and it's working again. We Will never ever take jewelry to this place again. Our family has a very large presence in this desert. We will always advise against this place anytime the conversation of jewelry comes up. It will be a first and foremost part of the conversation.

I've been here a couple times...mostly to remove a link from a watch for a better fit. Both times…read moreMo was a true professional and I instantly knew that if I needed any work done, he'd be the go to guy. I brought a jacked up Tag for service and repair. Moreover, the crystal was scratched and I wanted it replaced. Mo, the honest and meticulous business owner he is didn't recomend the latter because it would interfere with the aesthetics of the watch. I went through with inspection and repair and declined replacing the crystal based on his recomendation. The watch came back in perfect functional capacity. Ironically, I bought my grail shortly thereafter so I don't even wear the Tag anymore, but I will have it serviced with Mo and not at Rolex in the future.

I came in to the shop for the first time yesterday to get a battery replacement and to get a couple…read moreof straps adjusted and was a great and expedited experience all around. Mo is a personable guy and he did the battery switch out in barely anytime at all and he adjusted the size of another band I had for no charge so was much appreciated.

I had links taken out of two watches for a total of $20. I was helped right away and I was very…read morepleased with the service I received. I'll be back!

Needed a watch battery replaced so I called and they said it would only take a few minutes and…read morequoted me $10 over the phone. They were right! Very efficient and kept to their word. I would definitely recommend this place!

El Paseo Jewelers is truly outstanding. The service is warm, knowledgeable, and never pushy, and…read morethe selection and craftsmanship are top-notch. The team takes the time to listen and make sure you're completely confident in your choice, which is rare and refreshing. If you're in Palm Desert and want a jeweler you can trust--whether for a special occasion, a repair, or just browsing--this is the place. Highly recommend! Thank you Raju your team is amazing

Thank you for your nice and flexible service. I am super…read moreHappy with the new beautiful Bracelet. We will see you soon.

I would recommend Lauren, David, Carolyn and Dianna the new owners of Jewels of the Desert. They…read morejust sold my diamond ring on consignment within a week. They were honest and trustworthy. I got my money as agreed and fast. It was a beautiful diamond and platinum setting. I had dealt with Mark last year and he was not honest and bounced a check on me, took weeks to get my money. He sold this business and I'm sure the locals are happy. Please give David and his daughters a look, it is a welcome change for Palm Springs. The daughters are really professional and kind.

wrong jeweler....we recently made a purchase from Betlach Desert Jewels, formerly of Palm Desert…read moreCA, now Glendale AZ. It is a unique experience as Fred Betlach personally designs and creates each piece he sells. He is a master in understanding the customer's desire and how to translate your concept into beautiful jewelery.

I have been going here for a while now and have always had nothing but a great experience. Everyone…read moreis very kind and knowledgable. I come here for all my watch repairs and have come to know alot of the staff. Though I forget there names at writing this review. I have bought multiple watches here and done alot of repairs here. They have a great selection of watches and I am yet to have a bad experience here. If you are in thearea. I highly reccomend checking this place out!!

Instead of requesting yelp to remove my negative review, I hope your business will attempt to take…read moreresponsibility for your employee's mistake and unprofessionalism. It's the right thing to do. I came there for a battery repair and got out with a broken watch. I was just here last weekend to get my Aquaracer's battery replaced. When I came back, my watch's crown is already detached from the watch. The employee changing the batteries was telling me that it's broken as if it already was broken to begin with. Absolutely not. Initially, she was saying that the crown was too tight and that there were resins present. And then she changed that statement to: she only opened the back to change the battery. She didn't touch the crown. But didn't she just say earlier that the crown was too tight? Also, please tell me WHY the date that was originally set to the 6th (the correct date) was on the 13th when I came back. Which means the crown was fine because she was able to turn it to change the date until she broke it. I was still able to adjust the date and time earlier that day. Now the crown is completely detached. It just falls to the side. It won't even stick to the watch. When I saw my watch, I just felt like crying. It was my late grandfather's gift to me. I felt like $65 was too much for a battery, but I was thinking, as long as my watch is safe it's okay. Well it's not. My original worst fear was the back case getting scratched, but it came out worse. My watch is broken. What's even worse is that the employee showed absolutely no remorse, no accountability, tried twisting her words so many times. SO YES, do review your CCTV because if it actually shows you working on my watch, it will show the truth. The employee was asking me to leave my watch there because the technician was off that day and that it will be looked at first thing in the morning. I said I there's no way I'm leaving my watch there and that I'm not paying for any repairs. She replied okay and that she will just take out the battery that she had already put in. OH WOW. After ruining my perfectly working watch, she even had the audacity to say that. Their services are not cheap. The least they could do is hire competent people to care for other people's watches. Also, if that employee was not sure about what she's doing, she shouldn't have touched my watch. They even told me that they deal with aquaracers on a regular basis. I don't think there's an ounce of truth to this. If they do, this wouldn't have happened. Anyway, another girl stepped in and said that I can bring my watch back the next day and they will fix it free of charge. I brought my watch there because I thought that the business was reputable. I was wrong. I brought my watch to the Tag heuer boutique that same day because there is absolutely no way I'm letting them "fix" my watch. I will post an update once the diagnosis is done and once the price estimate for the repair is emailed to me. The manager said that it will take a few weeks since their repair center is in a different state. I will be emailing you the invoice that Tag Heuer sends me. I hope that you at least cover the expenses. If I can give a negative score, I would.

Got my watch's battery replaced here. It was quick and had good service with an affordable price…read more Will come back if I have watch problems soon.

I arrived this morning to find Jonathan, head down, bent over his work. I made myself known and he…read moreasked me to wait a quick minute to finish his current task. I did. When he was done, I asked him to fix a small but vital piece of my self-winding Stuhrling watch. He said that it would take a few short minutes, but I had to leave right away. He agreed to finish the work and hold it until I came back. The fix was done well, and the watch is like new. Very reasonable price to pay as well. Thanks Jonathan, nice work.

This is an update...Clock has been running perfectly and keeping exact time. Thank you Josh! I…read morehope Yelp fixes it communication issues!

Had Joshua over today for a house call to service our 13 year old Ridgeway. Josh was on time and…read morewent right to work inspecting the clock and said it did not need a cleaning and proceeded to just lubricate the gears, latches, etc. adjusted and tested the chimes. He could've told me it needed cleaning when it really didn't but because of his honesty I paid only for the house call (very reasonable) and my clock continues to run better than ever now. He also educated us on a few points on caring for our clock and answered questions that we had. We will have Josh back again in 3 years as he recommended. We now have a lifetime "doctor" for our beautiful timepiece!