Expert Repairs

7

116

310

1 month ago

Took me about one hour to get my two necklaces fixed. Service was friendly and quick! Didn't pay much for the repair. I'm really satisfied with my repair! read more

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Candace C.

169

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10 months ago

Been in here about 3-4x. Only had one notable good customer experience seeing things in the cases. The stars I am giving it are for uniqueness in inventory but otherwise service is mid and prices are beyond high. You can find almost all the same items on Etsy, 14k gold for half the price. read more

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James H.

236

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5 months ago

David helped me clean my signet ring in about 2 minutes! Very knowledgeable and a great store

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Katie M.

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8 months ago

I've been going to Joseph (owner) for years. He's the BEST jewelry repair in the desert! Joseph does amazing work and doesn't charge like all the others shops in the desert. Go Exert Repairs. You will not be disappointed! It's located in Westfield Mall near Dicks. read more

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Chuck W.

2

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102

2 years ago

This is the best place, for watch batteries. I had two watches done today. 1 battery was $20 the other one was $25......So $45 for both watches. And these are expensive watches too. it was less than a hour. It's upstairs in the mall. They're the best!!! Five stars. read more

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Gary N.

6

5

1 year ago

Experienced courteous staff. Almost all repairs done on the premises. Wide selection of jewelry and repair items for your broken or damaged jewelery. read more

Expert Repairs - Repaired prongs and bezels. - Jewelry Repair Near Me - Palm Desert, California

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Stephen M.

111

13

3

9 months ago

Charged $35 for a band for my watch from his box of unused bands. Price seems a bit high. Otherwise fast courteous service. Went back again for 2 watch batteries/sizing. read more

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Judith N.

2

21

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9 months ago

Great work and fair prices and gentlemen were very professional. I was recommended this place by friend and would highly recommend to everyone. Very honest. read more

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Edan D.

18

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260

2 years ago

He was nice and the work was quick and worth the money spent. He has additional watches and jewelry you. An purchase.

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james j.

0

2

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1 year ago

This business provides exceptional service! I have been a client of Joseph for 18 years and he is my go to guy for all jewelry and watch repairs. I have never known him to charge unfair or arbitrary prices for his services and to the contrary I have had him provide services at prices that were only about 20 % of what other jewelry stores quoted for repairs! ( he fixed a ring I had for $75.00 where a jewelry store competitor wanted $ 465.00!!!) He will always have my business and I give him my highest recommendation. read more

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2 C.

0

6

3

11 months ago

Go here! The peoples' watch repairmen. David & Gilbert are pros & always welcoming. Will definitely return here for any future repairs

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Timothy F.

3

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1 year ago

Repaired my Rolex in time promised. Good job! Price was much more reasonable than shops on El Paseo. Will return next time I have a watch repair issue. read more

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G. L.

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4

1

1 year ago

Absolutely the worst. Miserable attitude too. I brought in two vintage clocks for repair, explained the problems with both. Repair man said "No problem" promised both were easily within his scope of abilities and he'd have them ready in a week or two, so I left both clocks with him. I heard nothing for several months so I called for an update, got a gruff, "I've been busy" reply. I called again after my clocks had been there FOR ONE FULL YEAR and was told they'd be ready for pick up in two days. I picked up and immediately noticed one clock had not been repaired at all. I asked the same person why and he said it was just too difficult, so he wouldn't charge me for that one but the other clock was fixed and he charged me $300. Pretty steep for the work that was supposed to be done, but I paid and left. I got home and the "repaired" clock ran for about 30 minutes, same as before. I took it to another clock repair shop and he found the clock had a small whittled down piece of WOOD stuck in place to keep the clock running for a brief period and HAD NOT been repaired at all. If the man at Expert Repairs reads this review, he'll remember the clocks. I was completely ripped off by this unethical repair man. I've found a different and honest repair shop who charges a fair price and actually does the work he says he'll do. read more

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Joe S.

3

366

95

1 year ago

A good place for all your jewelry repair needs. Good service and fair prices. Located upstairs in the Palm Desert mall.

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Mike C.

26

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1

1 year ago

Went for a second opinion for my watch clasp that was not staying closed. Their jeweler worked on it for 5 minutes and it works perfect now. He would not take any money for his service. Another jeweler in LQ wanted $150. Highly recommend these guys! read more

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Susan Noelle S.

472

8

3

2 years ago

Please go here for all your jewelry repair needs. These young gentleman are so polite and helpful. They also have great selection of vintage and antique silver/ gold/ platinum jewelry. read more

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Ryan B.

20

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0

2 years ago

needed an engagement ring resized and they had it done within the hour and it looks perfect! incredible customer service and work.

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Kimber S.

0

52

16

1 year ago

The owner here is a real jerk. In the last month alone, I've spent $45 on watch batteries (not to mention over the years) and went in yesterday to have a band put on. He wanted to charge me $10 to do it! I have never heard of anyone charging to put on a band which literally takes seconds for them to do! Even charging $15 for a watch battery, particularly when it's not a fine watch, is also over-inflated. He started getting very nasty when I balked at him charging me and went into some tirade about Costco which didn't even make sense. I just left. I will never be back. He's a cheap jerk who doesn't value loyal customers. I don't recommend going here at all. Updated to add: NO ONE HERE DID OR HAS EVERY DONE ANYTHING FOR FREE! THAT IS A TOTAL LIE!! I HAVE ALL THE RECEIPTS TO PROVE IT. And my name is not Mr. Kimber, dummy. I'm a woman and that's my first name!! Doesn't matter anyway. I will never be back. read more

Business owner information

Josip G.

Hi , my name is Joseph the owner of expert repairs, I am really sorry…

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Bob L.

16

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6

3 years ago

They fixed my watches at a reasonable price. In addition, they looked at a few other watches and gave me brief appraisals for no charge.

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Barbie J.

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1

5 years ago

Went to them about getting my ring sized. Nicely priced, they inspected my rings prior noted my ring quality and stones. In the end they sized it up, cleaned it, and redipped it. It was done same day within hours. read more

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David D.

35

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21253

5 years ago

I love this little jewelry shop. Friendly people and never any pressure. Very knowledgable staff. They can repair anything. Greatbselection of jewelry and lots if unusual clocks.. read more

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Bob M.

116

197

87

5 years ago

Cost effective and quick battery change for my quartz watch. They are friendly and very reasonably priced. Highly recommended!

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Paul H.

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30

15

2 years ago

I took five watches in for repairs and the customer service and friendliness that they showed me was absolutely amazing. Their knowledge and expertise is wonderful. read more

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Kenneth L.

0

9

0

2 years ago

Excellent service fair prices friendly sales people. Willing to make everything right. What else can you say?

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Tina L.

0

10

1

3 years ago

This is a very wonderful, quirky shop and I hope it lives on for many years. Yesterday I took my very precious vintage platinum wedding ring in for a small repair. Within the hour it was repaired, adjusted to my requirements and cleaned beautifully. All for under $100 + tip. Super happy. read more

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Carlos V.

0

2

4

3 years ago

I was totally disappointed at the service at this place. I took two of my Native American vintage watch cuffs. I wanted to install a turquoise in one of them and a lapis lazuli stone on the other. Both are cabochon cut to be put instead of a watch. My complaint is how unprofessional the guy was in handling my jewelry at the end . He put some jeweler's glue to set each stone on the center in which he manipulated the prongs and he completed the job by getting glue all over the stones and in the silver metal by the edges I just couldn't believed what messy job he left. I told him that I was concerned for the glue to ruined the stones, in which he replied that using a toothpick will clear and take out the glue and that he does this all the time to take the glue off a glass from a watch. I was thinking to myself that these are porous gem stones. He told me that I could start taking the glue off in 24 hours after the stone are set and the glue has dried. I was so excited to have this job done to enjoy my cuffs but instead I feel it was a rip off and an insult to my sense of what is satisfactory professional jewelry repair. There is glue in my stones and it's hard and the toothpick is not doing what he told me it would do and in the process of trying to clean the mess that he left a lot of the patina on my cuff has rubbed off the irony of this is that the name of this shop is "expert repair" read more

Expert Repairs - This photo shows the glue on the edge and there is residual dried glue on the stone - Jewelry Repair Near Me - Palm Desert, California

Expert Repairs - Same as previous explanation - Jewelry Repair Near Me - Palm Desert, California

Expert Repairs - There is dried hardened glue in the stone and there is glue residue on the edge of the silver - Jewelry Repair Near Me - Palm Desert, California

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Business owner information

Josip G.

Hi Carlos , I am Joseph owner of this business, I am sorry for your…

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Raymond R.

0

76

18

3 years ago

What a friendly and helpful Business, the owner was nice enough to put my vintage watch on his time tester machine, which unfortunately, showed how bad the amplitude and frequency of the movement is. I appreciated the options that were presented, and the prices seemed in line with what was expected. read more

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Jose F.

0

7

0

4 years ago

Walked in with broken nose piece on glasses and within 20 minutes both clips replaced. Quality work and all for $10. Will definitely come back and recommend to all! read more

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Aleksandra V.

0

6

1

4 years ago

Highly recommend Expert Repairs!!! Owner Joseph is very knowledgeable about watches,made me feel very comfortable leaving my Rolex watch and jewelry for repair which has great sentimental value for me.Stuff is also friendly,great atmosphere,truly pleasure to do business which such professionals! read more

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Javier M.

55

508

21

9 years ago

A quick repair of a missing clasp on a very important necklace. Also, a battery replacement on a watch I did not want to scratch up. Both performed in the time I took walking down to Subway, for lunch and back. This is the place to go. read more

Business owner information

Josip G.

Thank you Javier for your business

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Kent G.

60

15

0

5 years ago

I need to get my wedding ring resized to a smaller size. I talked to Joseph, and he gave me a really good price. I got the ring back the next day. It's really shiny and fits perfectly. They did an awesome job. read more

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Patrick M.

1

103

155

7 years ago

Wow.... now they think it didn't happen, or that I have the wrong location... was this really an apology???!? YES, it was your store... another example of NOT TAKING RESPONSIBILITY for their mistakes.... read more

Business owner information

Josip G.

MrPatric, my name is Joseph the owner, I am really sorry for your…

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Ron M.

0

29

24

5 years ago

Brought in a Rolex with a broken band, and it was fixed perfectly while I waited for just over an hour. It is clear these guys know their stuff and are very friendly and helpful. I would absolutely go back with any other issues with watches or jewelry. Outstanding! read more

Business owner information

Josip G.

Thank you

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Sondra H.

0

71

0

4 years ago

Brought in 3 wall clocks. Repairs on all 3 were perfect. Friendly, professional, and helpful. So very pleased, and I will be back!

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Denise B.

1

47

42

5 years ago

I had my wedding rings repaired. They were cut because I had a C-section for my son, and my body was already swollen. I got. My rings back repaired and shining like new. $150 seems a little expensive, but I am glad to have my rings back and never looked like we'd cut it. The sales clerk were very nice. I also like window shopping at this store, they have a lot of nice stuff. read more

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David V.

0

13

7

6 years ago

We were on our way to a different jewelry store in the mall to get a watch battery replaced, when we saw Expert Repairs. Since the reviews on Expert Repairs were almost a solid five stars, and the reviews on the other jewelry store were only three stars, we decided to give this place a try. We were not disappointed! Fast, friendly, professional service and the battery was replaced in about 10 minutes. read more

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Mitch M.

0

40

64

4 years ago

I returned to Expert Repairs for an overhaul on a vintage watch with a rather unusual automatic movement. The watch was from the 1970s and, more likely than not, was never serviced (top tip: if you like your watch, get it serviced regularly). It was running really fast and the power reserve was non-existent. Expert Repairs did a great job bringing this watch back to life. It's running very well now with substantially improved accuracy. It was not an inexpensive service BUT Expert Repairs increased the value of the watch beyond the cost of their hard work. More importantly, the watch is just a joy to wear. Great job! read more

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Scott L.

0

34

28

6 years ago

These folks are good people. Les repaired/maintenanced the Howard Miller clock my parents gave me in 2002. It was over 'wind' and the time didn't synchronize with the chime. I didn't know that clocks need to have maintenance. Very professional. I love clocks and when I make my next acquisition, I will start here. They have a great selection of time pieces. read more

Business owner information

Josip G.

Thanks a lot!!!

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Gerardo A.

1

23

1

5 years ago

I went again to Put a battery in my cartier watch, excellent work as always. Thanks to this I call community service Richard, David, and Joe read more

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Monique M.

0

4

3

4 years ago

Brought my mom's longines for battery replacement it was fast and great service.. I highly recommend them.

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More info about Expert Repairs

72840 Highway 111 P315
Ste P315
Palm Desert, CA 92260
Directions
(760) 776-0800
Call Now
Visit Website
https://expertrepairspd.com

Payment methods

Does Expert Repairs take Bitcoin?

No, Expert Repairs does not take Bitcoin.

Does Expert Repairs take credit cards?

Yes, Expert Repairs takes credit cards.

From the Business

Specialties

Expert Repairs specializes in all your jewelry and watch repairs. We are a locally owned, community-focused business that brings standout service and reliability to our customers in the Palm Desert area, and we take great pride in the work that we do. Here at Expert Repairs, we take customer service and craftsmanship very seriously, and you will quickly see why Expert Repairs has passed the test of time. Come in today for a consultation, and our staff will work to make you proud. Find out what sets Expert Repairs apart from the competition.

History

Established in 2008.

Expert Repairs open in 2008 in Westfield mall in Palm Desert... we are 7 doors down from Macy’s left side,2 Nd floor .

Meet the Business Owner: Joseph G.

Joseph is European trains watchmaker and jeweler

More Info

Hours

Review Highlights - Expert Repairs

“Joseph, the owner of Expert Jewelry Repair worked and created a beautiful, 14k gold pendant that he designed.”

Mentioned in 13 reviews

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Went in looking for a watch and after seeing one we wanted to potentially buy we asked if the man…read morecould grab it out of the shelf for us and his was response was basically "eat shit and leave". He said " look...I have so many clocks I can't get to that, it would take me 30 minutes to grab it for you" we sort of stood there in shock and said "oh..okay" and he responded " you see all the clocks!? I can't." What a sure way to NOT make a sale... I'm honestly still in shock from this interaction. I would give zero stars I would. Service, quality, and value could definitely improve.

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