I needed a stone for my husbands ring and they were able to get it for me the same week as they go to the jewelery mart every Wednesday. Had them repair some jewelery and they always did a good job and always on time. read more

They seemed quite busy, however I was told that I'pd have the batteries replaced in two watches in 20 minutes and in 20 minutes, they were done. The technician realized that one of the watches was not keeping time before handing it to me and said it probably needed some cleaning. That did the trick, and he didn't charge extra. Great customer service. I will definitely be coming back here for all my watch repairs. read more

Sadly as a former customer I have to say. Joseph owner was rude to me when I called complaining how busy he was.after I made a friendly call once just to chat!!! Can't a good customer call to chat?? How rude.. I wont be back read more

Friendly service but repair was inadequate. I took my Fossil Big Tic Watch to replace batteries. The repair tech stated he replaced both batteries and reset the digital seconds but it does the digital display does not come on. This watch has never been worn; it has been it's original box for 10 years. In addition to that, they scratched the crystal. I took a photo of the watch 2 weeks ago before posting it on Letgo; no scratch. read more

Expert Repairs always does great work but they really did a great job this weekend. I just had a battery change for a watch but my Dad had quite the request. Because he cannot handle clasps/interlocking devices, he wanted his medical bracelet plate moved to an old watch band that he loves and can easily clasp. Expert Repairs made it happen, and they did it with a great attitude (even though i knew it was a hassle)...and at very fair/reasonable prices! i love small family-run businesses that are still out there in the malls (many malls have a similar usually low-key watch/repair business....and almost always have good service) doing such challenging tasks as jewelry repair, alterations/custom fittings, and the dreaded "battery change". Old-fashioned customer service is also a treat. The team here always has a good attitude and they treat their customers like gold. Thank gosh for Expert Repairs. Great service, fast, fair pricing, and they get it done. read more

refused to return my pearl necklace gave them for repair .. keep making excuses why couldn't give it back like in the safe and the boss won't be back for 6 days DO NOT send your jewelry here warning you read more

I went in 8 minutes early thinking it was 11 am. The man was rude and confrontational when i went to look at what time it was. This man has no business being in any customer service field. read more

What a gem!!! I had a watch that needed to be resized & they did it at no charge! My daughter was also offered a prize out of a basket which was soooo generous & made her day!!! Super friendly & courteous service! I will now be a life time customer :) read more

Had a ring resized here. The fellow who helped me was very nice, gave me a reasonable quote and had the work done in an hour! I was quoted FAR more somewhere else in the mall. Thank you! read more

Great service! Fixed my sunglasses instantly. Cleaned and polished my Rolex in one day. It came back looking brand new, and at a fraction of the price I was quoted elsewhere. Wholeheartedly recommend. read more

Not a long story here. I recently went into this shop after procrastinating for months. I don't like using repair shops for the first time. Often, I have felt ripped off in the process. Not this time. What a pleasure to be greeted with a warm friendly "hello and how can we help you". I needed a watch battery replaced and another watch checked out. The work was done quickly and at a very reasonable price. I will be going back for some repair on a piece of jewelry. Great service. A pleasure to meet and work with folks who value and want my business. read more

This review is for Luis and the best customer service i have ever had I walked into Kay jewelers the other day looking to replace a battery in a watch i have had for a couple years and never worn, before i left not only did i have the battery changed for free i had much more then i could have ever expected. As i started talking to Luis while he was fixing my watch i asked him about my wife's ring my father gave me 13 years ago. the ring need to be cleaned and a few repairs to a couple loose diamonds after gathering some information Luis went out of his way to find the warranty policy from 13 years ago i didn't even know about and update all the information to current. The ring is currently being fixed and clean, my watch sized and fixed and never once did he ask for me to pay. Not only did Luis do this with smile, utmost positive attitude and respect but never once did he judge my appearance that day i was less then casual. i had just finished at the gym and walked in with a tank top, sweat shorts and a hat caring a $500 watch and a $4000 ring never once did he make me feel uncomfortable although i had all the paper work if needed he treated me like any other customer. I want to thank Luis for His impeccable service and efforts to satisfy a customer who was only there to inquire about a battery and left overly satisfied read more

I was trying to have my watch sized there. After he tried to undo the screw and stripped it he also scratched the back of the case. He handed the watch back to me and claimed another jewler scratched it. I never told him about any damage especially since there wasnt any when I handed it to him. I do not recommend these people especially the after hours guy. read more

This place is amazing!! I take my wedding ring here at least twice a year to be dipped in Rhodium. Recently, the prawns on my ring were coming loose and needed to be fixed. Joseph did such a wonderful job fixing my ring and was extremely reasonable with pricing. I am so happy with the results and will definitely be a returning customer! read more

Expert Repairs - Jewelry Repair Near Me - Palm Desert, California

Professional repairs, superior customer service, quality products. Fast and easy watch battery replacement, while you wait.

Worse repair place. I took my wife wedding ring to get the diamond soldered back and re dipped in rose gold. The rose gold wasn't right and was plain gold and the diamond fell off in 3 days. Don't waste your money here and go somewhere else. Never going back again read more

Went to have a braclet fixed for my wife, went to the other repair place in the mall first, fast-xxx this was to have a clasp fixed they wanted lots of money and would have to order it. Took it to expert Repairs they fixed it in about a hour and was about 1/10 the price. Shop smart. Will recommend them and would use them again. read more

Best place ever for Watch and Jewelry repair ! Don't believe me? Just give it a try .

I went to pickup my 3 silver necklaces the following day and I didn't have my ID or claim ticket. The guy that helped me was there. They turned me away because I didn't have either piece of information. I live 45min away and I explained that to them. I said "he remembers me from yesterday". The guy said sorry it's policy. I asked for a Manager and she was not there. They neglected to tell me I needed my ID OR claim ticket at pick up!!! Horrible customer service. I am very disappointed, no accommodation what so ever. read more

Great, fast, honest service. Will be back for any watch repairs in the future. Thank you, Anna and Peter read more

This was amazing guy who can repair your watch while you wait I went in for ring size and Joseph told me to come back in 15 minutes I came back my ring was done and shine like new thank you josef read more

Replaced my watch battery while I waited and at a very reasonable price.Then gave both me and a friend who was there with me a card for $10 off my next repair! Don Victor in Indio will be my "go to" jeweler from now on! read more

I took my Rolex watch to so many places to get it repaired, but everyone turned me down except the Expert Repair shop. They found the problem and fixed as well as cleaned my watch and made it like brand new again. I recommend anyone looking for a repair for a Rolex or any kind of repair they need. He did a fantastic job and I have never been happier. I will continue being a customer and go there for the rest of my repairs. I talked to the owner, Joseph, of the store and he was very friendly and professional and was very honest and up front. Outstanding service, I recommend it. Thanks Ashley read more

This business was very professional, they greeted me as I walked in. I was very satisfied with their establishment. I brought a diamond ring for repair and they repaired it good as new so I brought my watch in right the next day and I was surprised. They did amazing work and fixed it good as new. You will not regret coming here. The guy that owns the establishment was very friendly and professional and answered all of my questions, he really knows his stuff. I will surely be back for any repairs or purchases in the future! Thank you! Davor F read more

Joseph is great! He fixed my vintage Bulova Accutron watch for a very reasonable price when no one else could. I have since moved back to LA and have yet to find anyone I trust enough to work on my watches. It's worth the drive to the desert to see Joseph. read more

Joseph, the owner of Expert Jewelry Repair worked and created a beautiful, 14k gold pendant that he designed. I was delighted with his work and craftsmanship, which is first class. He does much more than the standard battery change, this guy is a master craftsman and creator! Bill B. Pam Desert, Cal read more

I've been coming here for few years. I had my watches, jewelry and eye glasses repair. Joseph takes care of it and I'm very pleased. The place looks neat and the service was great. read more

I was gifted a ruby necklace from here and also had a custom made ring to match it. They did an amazing job on the ring and gave a fair and honest price. Really appreciate the craftsmanship they offer. Not to mention the friendly service and the time they spend with you on your jewelry selection. Definitely recommend. ^_^ read more

Cuckoo clock cleaning was done on time and seemed thorough. After 2 months, the clock stopped 2x a day. We got tired of adjusting and bought a battery operated pendulum wall clock. read more

Fast, professional jewelry repair! We brought my wife's jewelry in to be repaired and resized. The work was done on time, and to the exact specifications discussed. Highly recommended!! Joseph did an outstanding job!! read more

I damaged my Rolex watch in a bicycle accident . The bracelet was falling apart and the clasp would not close. Joe took a look and like magic he fixed it in no time at all. I was able to pick up the same day and it's good as new. Thanks Joe! You are the best! read more

Checked every store in the mall for a simple rose gold band for my wife. I was told to check out Expert Repairs and joe might have something. Walked in joe was working behind the counter. I asked him if he had a simple rose gold band, he looked and told me no he doesn't. As I was about to walk out he remembered he had a small rose gold bar he had made from an old ring. Told me he could make me a band if I wanted so we agreed on a price. I figured it would be a few days or so before the ring was ready, since it was short notice. He told me come back in an hour and it will be ready. I was surprised when I came back in an hour to find a beautiful custom made rose gold ring. Joe went above and beyond for me that day. My wife loves the ring and the fact that it was made just for her and not from a big chain store! Support your local businesses you'll be surprised what they will do for you! read more

2nd place i checked to have my girlfriend's ring rounded out...Fast Fix wanted $25...this place did it at no charge...i tipped the young man who did it for me...i was so shocked when he came back and said it didn't cost anything...i thought that was really cool...definitely would recommend read more

Had my wedding ring resized here and they did a wonderful job. Every jewelry store I went to said they wouldn't resize because I didn't purchase from them and I am so grateful that I was able yo find this repair shop. Great customer service, only took one day to get my ring back and the price was very affordable. read more

Expert Repairs scratched the back of my brand new Coach watch, that I will never go there again. My watch had been stored and the battery had worn out. I dreaded taking it to have the battery replaced because I was afraid of what could happen. I told the young guy working there that he should've told me that he couldn't do it and not continued till my watch had all those deep scratches. read more

Expert Repairs - This is the damage that Expert Repairs did to my brand new Coach watch!! I will never go there again!!! - Jewelry Repair Near Me - Palm Desert, California

I had my wedding bands that had cracked soldered at another repair shop, they charged me quite a bit and they completely broke at the soldered points. I was under a major time crunch and have a few huge family events this weekend. I was besides myself and didn't want to go without my rings. Joseph was my savior!!! Even though he should have been leaving for the evening he got them together so I could wear them this weekend, and set up an appointment for same day to have them fixed properly and for a reasonable price. It's not often you can go to a business and be treated so great. I have a big family and they will all be using Joseph. read more

This place is great! Needed a watch battery and Joseph took great care of me. Outstanding service!

great place to go for repairs for your watches or jewelry. Joseph is very helpful, knowledgeable, and can fix your jewelry the same day you bring it in. expert repairs is the only place I go to have my jewelry fixed. great service and very professional. read more