The receptionists at the place are beyond rude and have a bad attitude. You call and they are…read morenothing but difficult. Asked to be seen by a Doctor and was told I had to be a "patient". I explained I'm on vacation here and just need to be seen. Offered to become a patient. Absolutely no interest in working with me and actually hung up. Guess I can't go there? Good luck getting an appointment with these fools. The doctor should call him or herself and here how awful their staff is on the phone.

I have been through the ringer over the past six months due to error and negligence from Heritage…read moreFamily Medical nurses and staff. I was beginning to compile a formal complaint to the NYS Department of Health, but I did not keep detailed enough records of everything that has happened. First off, I was prescribed a medication that was no longer manufactured. And, that prescription was sent to the wrong pharmacy after I verbally confirmed the correct pharmacy multiple times via phone. I ended up having to call the office 3-5x per week, as well as going through the online portal message system, to get a new prescription (this is now three months of frustration after being prescribed). The new prescription? A) sent to the wrong pharmacy B) ALSO NO LONGER MANUFACTURED. It was the same exact (discontinued) drug with a different name. More phone calls, multiple times per week. Secondly, I needed titers showing immunity to attend school. I handed the nurses a specific list of what I needed in January. I attend school in July. In May, after months of getting immunizations redone (as I was not immune) and re-titered, I was ready to fill out and submit the paperwork for school. I faxed the paperwork over and had to resend it TWICE because the nurse had not filled out the paperwork in it's entirety. Each time I specifically listed the information that was left out and it was ignored. While going through the paperwork, I noted that one titer was left out each time. The nurse informed me that I had not had it done. The titer was for Hep B (which takes months to go through the vaccination process if not immune). I asked to get the titer done in January. The nurses ran a different test in error instead (to check for an active infection, not immunity). In my portal, the test appeared in abbreviated form as negative, so I assumed it was correct. Now, in MAY before I attended school in JULY, I had to be re-titered, re-immunized, and re-titered again under a time crunch. I nearly did not make the deadline to attend school. Each time I contacted this office (again, I averaged calling 3-5x per week to follow up on issues that were not addressed) I was met with more frustration and confusion. The main LPN for my physician was very ill-tempered and rude, when all of these issues were a result of errors made by their staff. It left me to wonder- how many people with more important prescriptions are being subject to error, ignored, and forced to call multiple times a week to follow up on issues? How many people do not have the time to follow up multiple times on each issue? How many people are suffering because of it?

I have been receiving texts three times a day referring East Coast to me for hearing aids...I am…read moretired of being bothered. I called East Coast in Fayetteville and spoke to a manager...Whitney. Not only was she arrogant but not a problem solver or a manager who took ownership of her position. Instead of solving my issue she didn't understand what I was saying, nor would move ahead in solving an issue two years in the making. Few skills Whitney possessed and my conversation fell upon deaf ears. Nothing accomplished whatsoever...this is what happens when something arises and the manager is lazy or is unwilling or worst of all unknowing how to solve it. I felt like I was talking to the computer she was looking at and expecting a response which didn't come. I will be glad to shop elsewhere as I wouldn't feel comfortable trusting my hearing to a group of not caring individuals.

They were very friendly and so sweet and so helpful and treated my son with so much care and were…read moreso attentive to any questions I had and any concerns I had

I first met Dr Seth Greenky in the ER of St Joseph's Hospital 6 years ago. I had a severe compound…read morefracture / right ankle. Dr Greenky took the time to do the repair ( to last a lifetime). Pins, plates and screws made the repair. Results/Perfect. Since then and due to arthritis, Dr Seth Greenky has replaced both knees and both hips in such a professional manner, I have never had an issue. Dr. Greenky has a personality and loves to engage with his patients... He embrasses his patients as if they are family or close friends. If you do not like that from a doctor, move along. This attribute along with his personal skill and professionalism makes Dr Seth Greenky the Ortho Doctor of highest regard in Central New York. BRAVO DR. SETH GREENKY.

my parents and i all see him for our knee problems and he has preformed knee replacements on all 3…read moreof us as well..highly reccomend him!

Dr Greenky gives his clients his full attention and explains their conditions in plain languation.read more

BEWARE! DO NOT USE THIS SURGEON. He will perform surgery on anyone, regardless of the risk. He…read moreperformed an inappropriate surgery on my mother and she was dead 2 months later.

I saw an amazing physical therapist here, Julie. She was wonderful. But the front desk here is a…read morenightmare. One of the two receptionists is not just mean but I would say abusive, and punitive. She is the reason I am no longer with this practice. And since she is one of two gatekeepers she pretty much IS the practice. I can't recommend the practice at all, though Julie is an excellent therapist.

I started seeing Dr. Li over a year ago and have been seeing him every week since then. When I…read morefirst went to see him I had intense lower left back pain especially when I would try to turn over in my bed, my back would just start spasming. My first treatment which included an hour acupressure message or some call it a medical message, followed by an acupuncture procedure and cupping, totaling a full hour and a half. Let me tell you, which I tell all my friends...I can't get to the bank quick enough each week to be able to have another secession with Dr. Li. I am 67 yrs. old now and have never felt better. When you have your body tuned up every week, it could be from a sprained ankle, which I just had fixed last week, to just removing all the tight spots or knots in your back and neck, I sleep so well, walk with a better gate and basically my whole body feels free from stress

Last month I went to the hospital for an MRI. I was left to cool my heels in the waiting room for…read more2.5 hours. Last week I went to see Dr. Lee with a neck injury. she brought me in a few minutes BEFORE my scheduled appointment. The difference in customer service and care was staggering.Dr. Lee was professional, knowledgeable and really seemed to care about my well being. Highly recommended.

Dr Novek was my first podiatrist that I had to see in my early teens from track-induced issues. He…read morefit me with hands down the best pair of orthotics I have ever owned; they were so good, that they are still fully working today (which amazes even him). Sadly, the original manufacturer is no longer in business, but Dr Novek keeps up on all the latest information and products out there. He takes really good care of my dad who would be literally crippled today (his feet are pretty mangled) if he wasn't under his care. So almost thirty years later (good grief I'm getting old), I ended up back in his office after over six months of major foot pain and had yet to procure relief through PT and other methods, which was seriously cramping my work out regime. As he is also still an athlete, he really knows how to treat issues. I called the office as I was visiting my family pre holidays. Although he had not seen me since my teens, they literally got me in the next morning. Dr Novek is still a very kind, friendly and personable doctor. He really listened to my complaints, looked over my recent scans that I brought with me. He had an inkling of what was going on and touched a part of my foot that no one had yet touched, but it produced immense pain. He said my walking vigor (under 15 min mile pace) was causing the issue and I'd be better off going back to running because I was putting too much pressure on my heels by pushing off on my strides (I walk like I XC Ski-long, fast strides). So he told me what to ask the chiropractor to do (unlock those side bones) and to take anti-inflammatory OTCs until the inflammation healed, as I had too many pain spots for corticosteroid injections. He then marveled over the still pristine quality of my orthotics (dad always said if someone held me up for my sneakers, to ask to keep the orthotics, lol) and then he built them up slightly to see if that helped. He said to call the office if I needed to come back in before heading back to D.C. for any fine tuning. Two weeks now later, I just walked 8.5 miles during my trip in Reykjavik and I have NO pain. No hobbling out of bed every morning; no stumbling around in misery all day long. It's like I have new feet again and I couldn't be happier. I saw two other podiatrists during my years living in D.C. Neither came close to the care and relief I've gotten from Dr Novek (and I've got two additional expensive pair of orthotics to prove it). He's highly intuitive and I can attest to the fact that he is not a promoter of foot surgery. We have referred several people to him over the years and he always had other options to help them. Only one went on to have surgery on another opinion and unfortunately, ended up with three more before sadly being too hobbled to walk any longer. I cannot highly recommend enough Dr Novek.

From the owner: Joseph P. Novek, DPM practice locations Lyndon corners in Fayetteville, NY, and Hamilton, NY, at…read moreBassett Health Care. Services offered: sports podiatry, running injuries, foot surgery, diabetic foot care, preventive foot care, conservative foot care, platelayers/plantations and orthostatic. Fabricated in office for sports and general use. Conservative treatment of heel pain with use of dynastical. Night splint for the past fifteen years. Medicare participating provider other insurances accepted. Please call the Fayetteville, NY, office for an appointment.