My son and I visited this store in February/March area. The sales associate started out fantastic…read morehowever, when I didn't like the coloring of the shoe she had in stock she seemed annoyed with me. The shoe she picked had an off white sole which looked dirty to me. I work in healthcare and the last thing I want is a dirty looking shoe. She made us feel bad for how much time she had taken with myself and my son. She had already ordered a different style shoe for my son at a different location and seemed annoyed when I asked for a different style as well so I stuck with the one she had in stock. I later went back and exchanged the shoes for the one I wanted. I didn't need the shoes in March or April and just tried them on to "break them in" for work later this week. THEY GAVE ME THE WRONG SIZE!!!!! So now, I have a pair of shoes that are a size too big and won't honor the original size I ordered because "it's been too long." Really?! I'm not asking for my money back. Just the size I should have gotten in the first place. I know I'm a nobody to this business and this review won't make a difference but it is frustrating when you try to stay with a "Mom and Pop Shop" to help them out and this is what you get.

The staff is amazing. I came in with my 7 year old daughter to get myself new hokas. One of the…read moresales reps took my daughter under their wing and let her use the sizing equipment. It was an amazing experience for both of us. I got some great shoes, my daughter got shoe recommendations and made a lifelong friend!

My entire family loves this locally owned store! Sandy is awesome. They have a huge selection of…read moreshoes, socks, boots, sandals for every need. So many times I'm not sure exactly what I want and they have helped me find that perfect shoe. I won't wear a pair of shoes that don't have the inserts they sell at Foot Lodge. The customer service here is something rarely found in stores these days. Great selection and service PLUS shopping local Win-Win!!!

Fabulous selection of high quality, unique shoes that truly fit well. Learning what types of shoes…read moreto wear has positively affected my well-being for years.

I LOVE DSW! I have…read morebeen in this particular one a few times. I haven't actually found shoes that I've bought at this location though. However it is nice and big and clean! It just opened May 2015. They have a good selection for men's as well.

Horrible customer service Cathy was so rude.... I was trying to do an exchange which is not…read moreimpossible after I purchased with afterpay and she just sounded like it was a nightmare... I love dsw but dealing with employees like these makes you not even want to come back! I hope corporate sees these reviews so they can get in here and teach their employees a thing or two about customer service!

I do not recommend this store if you are using the buy online and pickup in the store feature. I…read morewas told it takes more than once "it takes at least 2 hours to get through the system" my order took far longer than 2 hours and I finally went in and found them myself the the person at the checkout counter was very rude and unhelpful so rethinking my 1st statement I would avoid this store altogether. When I spoke to the manager all they said was it takes 2 hours to get through the system so I guess the poor customer service at checkout was perfectly fine

Great customer service! The employees were kind enough to let us in at closing time. They did not…read moreeven rush us while we frantically looked for shoes to wear to a funeral tomorrow morning.

This is only the second time in a few years I have ordered online. As of a week I have not received…read moreeither purchase. I am so angry with their online order service. I am done. Once I get my orders and or refund I will be done with Famous Footwear. Whoever ships for them is awful.

I visited Famous Footware on State Street Rockford last night around 8:50pm. I was looking for a…read morepair of dress shoes and a pair of sneakers. I found both and had some assistance from an employee. I then went up to check out. The nice employee that assisted me was waiting, she got barged out of the way by an older lady, she said I'll take it from here. The older lady asked me if I found everything okay... I told here yes all but the laces on the sneaker are gray and I would prefer white. She indicated to me that replacement laces are sold here. I asked if they could be included since I was buying 2 pairs of shoes... not much to ask. The older lady then proceeded to tell me did I want her to loose her job and that she loves selling shoes. Big mistake! I asked how much the laces cost, she said $2.50, I asked one more time "you are really going to loose my business today and in the future over $2.50 laces?" she said yes and was very stern about it. (Strike 1) I was quite disturbed that the associate that had attended to me on (2) separate occasions that night was being forced out of a sale (Strike 2) No flexibility and obvious frustration that it was now past 9pm closing time. (Strike 3) Horrible customer service and me wasting my valuable time trying on shoe and wanting to spend my hard earned cash. I am also in sales a Manager, just I sell Automobiles that cost thousands of dollars, if I treated a customer buying a car the way I was treated last night that would not only be unacceptable, but would be missing on thousands of dollars over the hundred or so that I was about to spend. Perhaps a person like the older lady that I encountered doesn't think that loosing a hundred dollar sale matters, but I bet the owners of Famous Footwear do. I'm going shopping today elsewhere and I bet if the sneakers at another store are gray they will give me white ones.

Wife needed comfortable stylish sandals for upcoming wedding. DONE. Great help and competitive…read moreprices.

From the owner: Akerman's Shoes offers podiatrist recommended shoes in Rockford, IL. Visit our shoe store today for…read morewomen's shoes, men's shoes, orthotics & more!

I have been shopping here for a number of years and I am quite satisfied with their service…read more Always greeted when entering and not pressured to buy. They will help with sizing and finding what you're looking for, even if it's not in stock. Forget the national chains. Go here for personal service and sizes not found anywhere else.

Limited selection in store - they tell you to order online, but to return in store they require a…read morereceipt (not included with the online order) and the original credit card used (no PayPal or similar online payment methods allowed.) Try it and store manager gets extremely rude and insulting.

I felt so humiliated by the manager at the East State store that I decided never to go back there…read moreagain. Not only was I totally ignored by staff when I needed help. Then, the manager refused to give me the sale price for the 2 pairs of shoes I had picked out. She was rude and condescending. Racism is alive and well in Rockford Illinois. Everyone has the right to their way of thinking. But at WORK in a Business you leave your racist beliefs and attitudes at HOME!!! Mexican people work too. We spend our hard earned money in your businesses. Show some respect! Manager! My money is clean money earned by my hard work. A manager of any business knows that customer service is so important for any business. Treat people with respect. It's not that hard to do.

Parents are deceased and dad is recent. We are trying to clean the house and interview estate…read morecompanies. I contacted Joan and made an appointment for her to come to the house. She was about 20 mins late, snobbish/snotty, and didn't even due a full walk through. She walked in and saw the living/dining room, family room and stopped at kitchen. Said it was not going to work as there is too much stuff and too much cleaning needs to happen. Was here for about 10 mins and left. Very unprofessional!

Magnificent resale store! Joan has renovated old drug store into a fantastic venue!!!read more