I came by my local Footlocker for a few reasons: 1) I've never been to it and was curious about its selection and service. 2) Even though I have more than enough sneakers to fill my needs now, if there was one for a good price I could buy another pair and 3) My mother desperately needed a new pair of sneakers...she only has two and they are pretty used and beaten up. We all have a family vacation coming up next week and she needs comfortable shoes to go out and about Washington.
She told me she had been having problems finding somewhere that sells sneakers in her size....she has wide feet. And, I know that is a problem for even the men side of my family has....most shoe stores have a small, barely existent selection of shoes for men with wide feet. But she said she has not been able to find even when she went to one of the few lady foot lockers in south Florida (closest one is Doral). I was very surprised. So I said let's just go to get the regular foot locker and see what we can find.
We were immediately greeted at the door by two employees, who quickly went to assist us. Store is small, but clean and orderly. I interestingly noted that the men's section of the store dwarfed both the women's and children's section. The ratio was 50% men, 25% Women, 25% kids. They attempted to find shoes for her but were stymied by the limited selection. They only found a few shoes in her length...none in her width. She tried putting them on and she could barely get them in and they according to her were painful. We asked if we could place an order and they said they couldn't order shoes in her size. Well that's not fair. Heck I've ordered shoes in wide feet in the past at Footlocker. When did this change?
Footlocker needs to increase its selection of shoes for those who don't have normal sized feet. At the very least they should be able to order shoes for those that don't.
Is the service good here...yes. Is the store nice....yes....but if we can't buy your shoes...what the point? read more