Update on 08/07/2019: The district manager reached out to me today and apologized. He also acknowledged they were wrong to not accept my gift card. Because of this follow-up, I'm increasing my rating from one star to three stars.
I had the absolute WORST experience at this store tonight, 08/05/2019.
I used the Pay With Ibotta feature via the Ibotta App to purchase a Foot Locker gift card. With the Pay With Ibotta feature, part of the Terms of Use for the Foot Locker gift card states, "Protect this card like cash. This card has no fees and does not expire. This Gift Card may be applied towards any purchase at any Foot Locker, Kids Foot Locker, or Lady Foot Locker store in the U.S. or online at the footlocker.com, kidsfootlocker, or ladyfootlocker.com."
When I presented the E-Gift Card this Foot Locker located in the Riverchase Galleria around 7 PM today (08/05/19), the cashier called the manager. The manager said he could not take the gift card because his store only accepts physical gift cards or gift cards from email. I explained and showed the Pay With Ibotta feature to him and he acted as if I was a liar. I asked him if he could look up the gift card number and pin to verify that the E-Gift Card was valid. He did and he admitted that he could see the gift card in the system, but he still would not honor it. I asked him would I have an issue using the E-Gift Card online. He stressed that "I MAY be able to use the card online". As I stood in the store, I went to the Foot Locker website on my phone and ordered the shoes I attempted to buy in the store. I was able to use the gift card I bought via Ibotta with no issue.
Now, my kids have to wait 5-6 business days to get shoes that I should have been able to walk out of the store with tonight. Additionally, when I called Customer Service, a man named Jimmy hung up on me when I asked to speak with a manager about my situation. Also, this store's manager said he called his district manager who also disregarded me. I was disrespected and my time (a valuable commodity) was wasted. I have reached out to Foot Locker to file a compliant. I deserve an apology and an explanation for how poorly the situation was handled tonight. read more