Excellent selection of shoes. I bought a pair of snowboots I needed for a last minute sky trip and…read morethey had a huge variety to select from. Large selection of shoes available for casual outings as well as professional. Good location in center of the mall.

had a great sale but their terrible customer service drove me away so quickly. if a customer asks…read morefor a size of shoes and figures out they don't want to purchase it anymore, you do not slam the shoes into the box and then proceed to give them a side eye. come on basic proper etiquette but it seems you haven't learned so... if you were fortunate enough to receive less attitude, your experience here could've possibly been better.

H&M in Jamaica Queens is so much more comfortable for shopping. Our Manhattan stores feel crowded…read moreand uncomfortable to navigate. I sure don't get here as much as I used to for shopping. I can say I love H&M clothes because they offer a lot of 100% cotton. I'm into comfort for my sensitive skin! I'm giving them an easy Four Stars.

terrible customer service went to try to return something that was 3x and then said since its final…read moresell there's nothing we can do not even exchange it so I'm stuck with something that i can't get rid off I do not consider this specific location if you want your waste your money

Johnston & Murphy Shoes is without a doubt my go to place for anything "shoe." There is a reason…read morewhy... All their products are fabulous. From their dress shoe to the casual shoe and even their specialty waking, boots and slippers. They seem to have it all and with lots of quality. J&M is conveniently located in the Roosevelt Field Mall which is just a 10 minute drive for me. The store is large enough to have a great inventory and not that large that you can't maneuver through. It is bright and clean and easy to peruse the inventory. You simply pick out what you like and there are usually one or two people to get your size, make alternative suggestions and help you through the checkout process. They also have a nice supply of shirts and accessories. This is a ones stop shop with quality merchandise. KUDOs to the team at Johnston & Murphy Shoes

I've never visited a Johnston & Murphy before. Actually, I don't think I really knew they had…read moreactual shops---and I had no idea they carried women's clothes! My wonderful boyfriend is currently on a shoe kick so he asked me to come in to take a look at a beautiful pair of deep, dark brown suede boots with the toe and heel scuffed (the current trend---I don't know why the heck they had to scuff 'em! Makes them look used!), retailing at $200. The store is nicely decorated with that old money, Upper East Side vibe--on one side is women's and on the other, men's. Red suede chairs allow you to sit and try on shoes. But the store isn't solely shoes---they do have clothes for both sexes, not to mention some very nice accessories. And while Johnston & Murphy seems to be for those who work in the financial services area (and almost on par with Cole Haan's merchandise), there were a few more funky pieces---the boots my boyfriend was eyeing, as well as a red patent leather handbag. We sat and waited a good while for someone to help us with shoes. There were 2 or 3 other customers and only one salesperson. I thought perhaps this was a symptom of the economy---stores cutting back on staff. So we sat and waited until the salesperson, Gus, could help us. In between helping another customer, he asked for the shoe size needed, and brought us one--I said ONE--shoe to try on. Um, who buys shoes by trying on ONE? Well the one didn't fit. So we waited to get his attention and asked for a different size. Again, we were given ONE shoe to try on. Is this some kind of trick to get us to buy---again, economy related? Gus was now running around the store, ringing up customers, answering others' questions. I sat there and thought, "Okay. He's busy. He's the only one here. (I see one is a common theme.) We'll just wait." Well, this was a mistake. As if we hadn't had enough nonsense, Gus now gives us his full attention. He measures my boyfriend's foot---and since my boyfriend's a drummer, he has foot issues and usually gets his shoes a size bigger to accomodate. Aggressively, Gus starts going on about how he's sold shoes for 28 years and how my boyfriend doesn't need a size bigger; he needs a wide. Since we know which size is too small and too big, Gus says to buy the shoe the size in between from him today without trying it on because its out of stock--they have it in wide, but not in store. He'll order it for us and have it shipped to us and if we don't like it, we can return it to the store. "If you don't like it, I'll take the blame," he said. Dear reader, this went on for about 5 minutes straight with him telling us to buy it from him today. Absolutely ridiculous! I even offered that since we had to come back next week "to pick up a frame I was having engraved" (wink, wink), if he got the shoe in, we would come in and try it on! But as I mentioned earlier, this incident was economy related. :/ When we left, my boyfriend got on his iPhone, checked the Johnston & Murphy website and called their locations for the shoe in a wide in his size. Turns out the shoe DOESN'T COME IN A WIDE!!! Now I don't want to call anyone a liar, but if you go in and see a guy named Gus, don't say I didn't warn ya! Store is accessible, but around the clothes, it's a bit tight. I'm giving the store 3 stars based on quality and product. Minus 2 stars for Gus and the nonsense!

This place is worthy of its name because Boris definitely provides quality service. I recently…read morebought a pair of Paige boots on sale that could not be returned. Boots should be above or below the knee & these boots were awkwardly laying on the center of my knees. I brought my boots in to this store to cut them shorter and to narrow them a bit. Boris explained that we couldn't make them more narrow because they don't have a zipper & all the stitching was done internally. I'm glad he didn't try to do something that would ruin my boots just to make extra money. He was able to shorten the boots and they now look custom made for me. His work is of high quality. Please see pics. He is also a craftsman. Boris makes his own high quality knock off designer & artsy bags using only the finest leather. I consider myself to be extremely lucky to bump into his store. Boris now has a customer for life. I'm so glad he was able to do me the favor and have them ready for me the next day so I could bring them on vacation with me.

So, I've been bringing in my Rockport shoes to get the soles re-glued and a shine. After about two…read moremonths, the soles need to be re-glued again, and I get them shined. Same price. No acknowledgment that maybe the glue they use is defective. Two months later, same thing, the soles need to be re-glued and I get them shined. Same price. So, after that I decided three strikes, you're out. They need to be re-glued again, so I went two doors down to the hardware store and bought my own glue and did it myself. A lot cheaper.