from their sister co:
1. I bought an adult soccer shoe and a baby shoe from Adidas Sevilla on February 02, 2023 (thursday) for EUR133.50 = $145.88 USD. We left them in the unopened adidas boxes in the room. On saturday February 04, 2023, we realized that it was missing. We went to the front desk to ask about it and they said they will check with the housekeeping team. After some time checking with multiple employees, they've deemed that it might've been mistakenly discarded. We were told that they were discussing reimbursements for the missing shoes but the front desk team were told by the management in Madrid that they had a procedure in which they needed to deep clean the room to check and make sure that it's not somewhere in the room. We were then told that the reimbursement will not gonna be paid by checkout but that they're waiting for management in Madrid to approve. We were then asked to give the receipt, which we told them that the receipts were in the bag that consists the two boxes. In lieu of that, we sent them the credit card transaction statement and that they were going to reimburse promptly. However, until today and after numerous attempts to ask for updates, reimbursement has not been made and communication by management has been poor. This is frustrating and unacceptable! I understand that the hotel has only been newly branded as part of Marriott's Tribute Portfolio but I believe that. we've given them plenty of time to figure out what the course of action should be. The issue was first raised on February 04 and it's now almost 10 days and they've mostly been ignoring the case, providing no updates. I can elaborate much more in detail if you need me to. I can also send you the copy of the credit card transaction statement and screenshots of the correspondence with the property.
2. Wifi was pretty much non-existent. Max wifi speed i've recorded with speedtest.net was about 3.95mbps, which is unacceptable in this day and age. People (us included) have to work remotely these days and having a wifi speed of less than 4mbps is just insane. We had multiple meetings and zoom calls that we couldn't use the hotel wifi and we scrambled to find another solution. We had to buy a prepaid simcard for about 30EUR and do a personal hotspot tethering to get our wifi. We can't get anything done with the hotel wifi. At the very least, a Marriott hotel should have AT LEAST 25-30mbps. When we asked the front desk team, we were told that yes the hotel deliberately max out the wifi at 4 mbps. Seriously?
3. On the first morning of our stay, there were active construction on the kitchen area and toilet of the breakfast area. Construction workers were drilling and hammering things and we could hear extremely loud banging noises while eating our breakfast. This is just unacceptable.
4. Similarly, on January 06, starting. around 8am, we were woken up by loud construction noises.
5. The hotel is not accessible for anyone with a wheelchair or a stroller or anyone that cannot climb up/down stairs. We had a baby with a stroller and couldn't access the main entrance. There was no ramp. Every time we had to enter/exit the hotel, we had to use the back entrance by calling the front desk to open the door. There was a time when calling the front desk, that the lady asked us why can't you enter through the front door, and we explained that we had a stroller, but she seemed insistent that we go from the front entrance. On Los Seises Marriott hotel profile, the hotel is listed as "Accessible Areas with Accessible Routes from Public Entrance
Main Entrance is Accessible", which it's definitely not!
6. There were two instances when the housekeeping team came in without knocking the door.
These were some of the concerns we had with the hotel. The way the management team handled the situation has also been terribly disappointing. This must be the worst response provided by any hotel management team I've ever encountered.
I would recommend avoid staying at this hotel at all cost. read more