Until about 6 months ago, we always had absolutely great service from Folsom Lake Express to SMF from El Dorado Hills and back. The past two times I've scheduled them went like this: the first time they were 30 minutes late, and I had to text and call to try and find out what was going on. Their driver finally showed up and we still got to the airport with a little time to spare. The last time, they were a no call - no show. I texted and called, but got no response. Ended up booking a ride with Lyft on very short notice, and thankfully they got us to SMF in plenty of time. Until and unless Folsom Lake Express fixes their scheduling issues and improves their communication with their customers, I won't be using them and cannot recommend them. read more

Don't use this service. They were a no show after having confirmed the ride the day before. Worse yet, they lied about it when I called to ask for an explanation, telling me they waited at my house but nobody was there for the ride. That's ridiculous. Use another service. There are plenty of them out there who show up and aren't deceptive. read more

We used them from SFO to SMF. The pick up was great and timed perfectly. The bad part was the driver's speeding which really increased along the El Cerrito corridor when the speedometer hit 95 mph. I told him to slow it down and he gave me a terse ok and nothing else in the way of an apology. I stiffed him on the tip. I also sent an email to the owner with my complaint and received a very generic apology. read more

They say they sent an email confirming my ride request but I never received it. Their response was, after I expressed how I felt about their lack of getting back to me in 24 hours was, they are not the shuttle service for me. So true! read more

Great service. On time. I have used this company for my transportation needs and they have never dissapointed.

I made an online reservation, in the destination option it states very clearly that if your destination is not there select Other and enter it in the comments box. I did so and wrote Oakland Airport. Got the confirmation email, all good. I decided to call anyways to confirm the price and reserve a trip back, when to my surprise they told me they don't serve Oakland. Why did they confirm a reservation for a trip they don't do? I'm glad I called or otherwise I would've found out the day I'm departing and more likely missed my flight. read more

I used Folsom Lake Express for many years and was very pleased with their service. However, when I made an online reservation last week, I never received a confirmation. I emailed them several days later (my flight is in a few days) and they did not have any record of my online reservation. I left a message for them and they returned the call, saying that they didn't have my reservation and with the "aggressive" tone of my message, that I should look for another service. Interesting, I had the same problem a few years back where I received no confirmation and they didn't seem to have my online reservation. Wonder what happened to their reservation system for this situation to happen twice in a row? read more

I used their service in Nov 2021. They were outstanding then and Dean was very pleasant to deal with. But today was a total different experience. I had texted Dean last month itself for my upcoming travel. I sent him a text today to remind him of my travel. He was clueless about it. When I called him, he was rude and had very poor customer service attitude. He told me that how can he remember something from a month ago. Well that is his job to remember and book an appointment. Not using them again and I would not recommend them also read more

I booked a shuttle from Folsom to San Francisco International Airport to catch an international flight, and the driver showed up 30 minutes late. A lot of the other 1-star reviews here describe an experience very similar to mine. About a week before my trip, I called Folsom Lake Express to book my ride. The reviews and the rates looked good overall, so I figured I would try them. The person who picked up was driving and said I could submit a reservation through their website or to call back in a few hours, so I went ahead and emailed the reservation request. The next day, I got an email confirming that my reservation had been booked. A week later on a Saturday at 11:00AM, it was time to go to the airport. I was a bit worried when I didn't see anyone for about 8 minutes after, so I called them to see where the driver was. They said they would look into it, and they asked me when and how I made my reservation. That shouldn't matter; it should be on their schedule regardless of the details of how I booked it. About 10 minutes later, the driver was still nowhere to be found, so I called again. They said that the driver was on the way, but at this point, I was losing hope. Not once did they offer an apology. Finally, at 11:30AM (30 minutes late), I put my bags in my own car and was ready to drive myself to SFO. Just then, the driver finally showed up, so I accepted the ride. The driver told me that the dispatcher is run by a family and implied that they were sometimes forgetful, as he had no idea that I even had an appointment until I called to inquire why they were late. He said it was a "good thing that I called them." Although the driver didn't offer a direct apology, he did try to get me to the airport on time, which luckily was a successful mission. I had purposely left extra time to account for traffic, but had I not, I could've missed my international flight. Since I had booked a round trip service (for my ride back a few weeks later), I decided to cancel the ride back to Folsom because I didn't have trust in the company. When I called to cancel, the person asked me when and how I had booked it (the same questions they asked when I called to report that the driver didn't show up). It is apparent that however they track reservations is extremely disorganized and unacceptable for providing timely service. Finally, they "found" the reservation and canceled it. read more

Not sure what has happened to this company, but it has fallen off. Called a week and a half prior to needing a ride to the airport, could tell the guy on the other end of the phone wasn't really taking my info. A few days prior called to confirm and what do you know, no record of my call..remake the reservation still didn't get a good feeling, driver showed up on time and was asking me the best way to get to the airport??? I have zero confidence in this place and would recommend you find another place. They use to be good, not sure if they changed owners or what the deal is.‍ read more

I found these guys on Yelp with just one review and took a chance, glad I did! I flew into Sac on Sunday at about 9:30 PM which was one hour late, yet these guys were waiting for me outside. My real surprise was learning that whether you are coming or going from the airport they do not pick up other passengers. Pretty sweet since I was pretty beat. Driver was really nice and wasted no time getting me home. Folsom Lake Express has a new customer! read more

I have taken this service three times to Sacramento Airport, leaving twice at 4:30 a.m. They have always been on time to pick me up and get me there promptly! If there are traffic delays, they know how to take an alternate route to get you to the airport! They also have picked me up at the airport, communicating exactly where we can meet each other. Their prices are reasonable too! Folsom Lake Express is fantastic! read more

Very pleased with the service. Ive used them a few times over the last year and have never been disappointed. I like the online reservations system which usually provides a quick response. Prices were very competitive for downtown s.f to sacramento. Overall enjoyed my experience with Folsom Lake Express read more

Great service! On time and as a mother of a young toddler, my driver was extremely courteous and tolerant of her tantrums, exhibiting such patience I had to admire. Will definitely be using this service again and refer them as well! Once again amazing service from Folsom Lake Express! Always so considerate of my difficult toddler! I won't be using any other car service again! read more

Booked reservation online. Received confirmation. Driver showed up ~5 minutes before 5AM pickup time. Drove us to SMF. No issues. read more

I requested online a ride for two days later. I was confirmed by phone, we set 4:30 pm (pre Christmas travel), was at front of hotel 4:15, no ride at 4:30, called at 4:45, "driver on their way, called again at 5 pm "driver on their way, at 5:10 a dark colored SUV shows up. The driver who said she was from the shuttle company, she said she was sleeping because she was not feeling well. So I rode to the airport with her- I needed to get to my flight. But I hope I would not be sick after the ride. I really should have been charged less for the ride but was charged a $3 fee to put on a credit card. Will not use again-they should not accept a customer if there are no vehicles or driver's available. read more

10 minutes early for a 2:30 am pickup. Clean car with a new car smell and a courteous and pleasant driver. Exceeded expectations for a shuttle from El Dorado Hills to SFO. Well done Folsom Lake Express. What a contrast to the lack of service from American Airlines when we arrived at the airport. Flight delays, missed transfers, apathetic employees. Shop local. They care. read more

Thank you Folsom Lake Express..... For not showing up to my pickup that you confirmed 24 hours before. For almost making me miss my flight. You email me a confirmation to my online request for shuttle to SMF airport (more than 24 hours in advance. The day before my flight I receive the following confirmation (cut and paste from email): "Hello Ryan, Your reservation is booked. Thank you for choosing Folsom Lake Express. Regards, Folsom Lake Express" Okay, Cool, right? No instructions that I need to confirm later that day or night that I still want the shuttle. No, simply, you are booked. Logically one should assumed they are booked and without further requests for actions. Now just relax and get some sleep the night before and get prepared for an early wake up for my 4:45am pickup. Backup plan? Nah. This is a reputable local business.... WRONG. Day of flight: 4:45am.... Scheduled pickup time. Nobody there. Wait... 5:00am... Okay, I am Calling business. Folsom Lake Express: Sir, We cancel you as you didn't call us back. Me: What call? When? Folsom Lake Express: I call you last night.. You no call back. We cancel. Me: But you confirmed already today via email. No further request for confirmation or action. (Looking at phone for message) You called after I went to bed. Folsom Lake Express: Sorry sir. You no confirm. We no come. Me: Plan B? Oh man. My Plan A is to never call Folsom Lake Express again. GOOD NEWS. I made my flight by driving and parking long term. Just barely though. read more

I've been using this service religiously since 2006, in very high volumes. It's about as turnkey as you can possibly get. I just email and they show up. Somehow they always show up exactly at the right time. I've always wondered if they wait around the corner and then come down my driveway exactly when it is pickup time, I don't know how they do it otherwise. They have it down to a science. The vehicles are always in very nice condition and I've never experienced mechanical problems with them in all my hundreds of rides to SMF and SFO with them. The entire family is friendly and the always ask about how my wife and kids are doing. Further, I frequently make requests of them which require flexibility, and they always support. For instance, "can stop at this one Brazilian market on the way back from SFO? My wife wants something that they only sell there." Or, "can we drop by my friends house in West SF? I need to give him a package." And they always support, as long as I tell them beforehand of course so they can manage their schedule. And of course I give them a little extra for their flexibility and their time. A few times in 2017 I ended up using Uber because I forgot to book with Folsom Lake Express and, even if they would support, I didn't want to throw a hot potato to them like that just 3 hours before a flight. Anyways, every single time I did it was a nightmare. One guy with a mouth full of gold teeth and a car that had major problems with the brakes and the steering that his friend "serviced" instead of a mechanic. Another guy who took the most ludicrous route possible to the airport, using Douglas blvd to get there when I live in El Dorado Hills and he should have obviously taken highway 50. Another old lady who was driving her daughter's rundown piece of garbage that day and ended up taking me through residential back streets in Natomas (off of highway 5!) because that's what the navigation told her to do. I don't know how I ever got home that day. So frustrating after a long trip. You want to relax, not stress out with inept and unreliable drivers. I'm so busy that I have to get to all my business and personal calls when driving. With Folsom Lake Express, I can do that, and I don't have to worry about other passengers and I don't have to worry about them taking some crazy route. I can just multi-task and focus on being productive. With Uber, I can't make a single call because they will do something stupid, so I have to babysit them the whole way. Close your eyes and use Folsom Lake Express. It's the same price as Uber and they are infinitely more pleasant, reliable, and flexible. Familiarity breeds confidence. After a while, you wouldn't even dream of doing it any other way. Edit - Can you believe it? A couple of days after writing this review, these guys saved my tail. I had booked a pickup at SFO airport for 5PM on Christmas Eve, as I was returning from international travel. I had realized when I landed at 11:20AM that I gave them the wrong time! I called them and they quickly arranged for another driver to pick me up 10 minutes after my call, with no booking, billing, or paperwork involved on my end. Unbelievable service! If it wasn't for their responsiveness and resourcefulness, I would have been sitting around SFO for 5.5 hours on Christmas Eve instead of being with my family. These guys are the best!! read more

Booked a reservation several weeks in advance. Booking was confirmed. Emailed to confirm with them again just before my needed service and they again confirmed with me. As soon as I land from my flight, I get a text from another company saying "Folsom Express sent me". They sent another company to pick me up. The driver was friendly, but had I not said anything about the price of the fair, he would have charged me $75. I confronted Folsom Express about sending another company without telling me and they denied sending someone. How on earth would this driver know my name and number AND say that Folsom Express sent him??? Reconsider using this company. read more

Booked a ride Saturday, June9, 2018, received email confirmation Sunday, June 10, 2018, but car never arrived, never called. Completely unworthy of providing trustworthy service to the public. Complete failure. read more

These guys are great! On time, courteous, professional. Booked with them for pick up and return to & from SF for international flight out of San Francisco. They showed up on time to pick me up and waited 3+ hours in SF for me since my flight was delayed from Germany. read more

Hi I would just like to take the time to show support for a wonderful local transportation company. I have been using them for about 7 years. Folsom Lake Express is a wonderful family owned company. I never feel stressed about the time for pick up even at the earliest hours. The owner always recommends the best times and I can feel peace of mind when I ask. I would use them everytime based on my experience. They are very safe drivers and very nice to talk to. Thank you Folsom Lake Express. read more

I would highly recommend using a different company. We made our online reservation 17 days before the pickup date. We received an emailed confirmation confirming all the details, including our flight number. The shuttle never arrived! We almost missed our flight! We understand that things happen, so we called the company later in the day and informed them of what had happened. A man claiming to be the owner was very rude over the phone. He never once apologized for what happened. I should've read other reviews. I see this isn't the first time this has happened. read more

This is probably the worst service. No credit card payment mechanism in car. Very rude owner when I tried to call about it. Very incompetent and unsafe driver all the way to SFO. Never using this again. 0 zero star experience. read more

They did not show up for a schedule and confirmed in an email airport trip this morning at 3:45 am. I called and guy was clearly asleep. Super disappointing, I will never use them again. read more

Buyer, beware! Two weeks before the desired pickup, I emailed the company and received an email confirmation. Two days before, I called to confirm again. Yes, yes, we have it. At the appointed day and time, I'm standing outside, waiting, and notice a call on my cell phone. I returned the call. The owner answered and said he had a time two hours later. They were too far away to get to me in good time, so I drove myself. Another time we had a pickup scheduled at the airport for the trip home. They never arrived. That cost twice their fare for a cab ride home. I thought I'd give them a second chance. Wrong. Buyer, Beware! read more

My dad booked for us from El dorado hills to SFO on April 5. Because he booked you once,he said the driver was driving carefully, never read message when he was driving. The man is very nice ,so we booked SFO to Folsom on April 30 with the same person again . I think Folsom lake express is the best in Folsom. read more

Following a long, delayed flight from Boston and a rental car reservation that fell through, I ended up calling Folsom Lake Express at 2 am to arrange a driver to take me from Doubltree Hotel SFO to El Dorado Hills. Stefan answered the phone with a cheerful voice and told me he would have a driver ready to pick me up at 9 am. While I have used Folsom Lake Express to go to Sacramento airport, I didn't know (until now) that they have fabulous flat rate service from El Dorado Hills to SFO. I will use Folsom Lake Express from now on! :) read more

After an exhausting 24 hours of travel on 11/17/19, our driver Alex was early, waited for us to get through customs at SFO, and delivered us safely home to the Sacramento area. It was very much appreciated - thank you! read more

This is Folsom's Best private transportation service. Don't be fooled. I've gotten rides from several other airport shuttle companies. Folsom Lake Express is the real deal. Been riding with them since 2008. Aways on time, clean new cars, great flat rates, beats everyone else by far. Excellent service. read more

We booked a shuttle from Placerville to Antelope and then to San Francisco with these folks a few months in advance.... Along with a return trip 10 days later. They were right on time for both trips and mad our vacation that much less stressful.... The driver was professional and curtious. I would definitely use them again. Thank you read more

Had a friend book for RT to and from SFO. We went on a two week trip and thought this was an affordable option. The driver was interesting. On the way out about an hour and half into the ride he wouldn't stop at my suggested bathroom stop (a quick on and off freeway) He chose his own place and it took additional time not to mention a dirty restroom. Our return ride two weeks post trip was a nightmare. The driver was two hours late picking us up from SFO. He had our flight wrong. This was rough after traveling 10 1/2hours on a plane. The driver made no apology and didn't say a word the entire way from SFO to Sacramento. Taking Uber from now on! read more

We had a date mistake due to us taking a midnight flight out of Japan, landed in SFO a day earlier. I was ready to get a rental car and drive back to Sacramento. Folsom Lake Express went out of the way, above and beyond, excellent customer services to bring us back safely. They are professionals, honest and also best in the business. Thank you Folsom Lake Express. read more

I hate to give a bad review to anyone, but I think our experience with Folsom Lake Express should be noted. Having recently moved to El Dorado Hills we decided to utilize the positive reviews on Yelp as a guideline for a new transportation service. I appreciated the posting of their rates on their website, and made the reservation two weeks in advance. We had arranged an early morning pickup for airport transportation to Sacramento from our home in El Dorado Hills, and confirmed the appointment the evening before. Granted, a 4AM pick-up is not fun for anyone, but at 3:55AM my wife and I were standing by the street with our luggage, awaiting our ride. 4AM...no vehicle. 4:05AM....no vehicle. 4:10AM...still no vehicle. Every other transportation company I had used in the past 30 years (in the bay area) had arrived at least 5 minutes BEFORE the scheduled time. Alarmed, I called the company. After a half-dozen rings, Stephan answered. When I asked him where he was, he answered: "I overslept". When I asked him how soon he could be be here, he said: "10 to 15 minutes". 15 minutes passed by, and I called him again. This time he was close by, and within 5 minutes he arrived. Our actual pickup time was close to 4:30AM. Fortunately there was minimal traffic, and we arrived at Sac airport with enough time to make our east coast flight. All during the ride, however, I was concerned Stephan might fall asleep at the wheel. With alarms on all our cell phones, I find it hard to accept oversleeping as an excuse. If I hadn't called him and woken him up, we might not have seen him at all that morning. read more

I've used them a few times and every time they are always about 5-10 minutes early which is good since I always like to be early for my flights. They have always been professional and nice. I can agree with others that the online booking system makes it so much easier than calling that's for sure. read more

The most troubling and bitter experience I have ever had with a shuttle service. Having used Folsom Lake Express while going to SFO, for an extended vacation, I decided to do an online booking for our pick up at SFO to return home to Sacramento for February 20th. Not only did I make a reservation but I also sent an email to follow up on my reservation. I received a confirmation and also a reply to my email re confirming the reservation. On our arrival, there was no one to pick us up. I called them thinking that probably the shuttle was running late due to inclement weather. A very rude guy answered and told me that there was no reservation in my name. I was very patient and requested him to re check but again the same response that there was no reservation. He kept on denying. We went back and forth and then he said that he would ask a friend to shuttle us. He called back to say that his friend had a Toyota Prius and probably we would not be able to fit in our luggage, so he cannot help. I then forwarded both confirmation emails and I got a call from probably the owner who kind of apologized but that was it ! Coming on an international flight and going through all the airport hassles, and now the shuttle hassle, my husband and I were very tired. We finally used Uber to come home. read more

We got picked up on time to leave. On return we had checked our baggage, after getting it we went out to look for the driver and could not find him. We tried 411 information which gave us an incorrect number and tried it several times with no luck. We ended up renting a one way car to get home. We had paid up front for the round WRONG. We attempted to get a refund with no luck and no response.. We tried a collection agency they also got no response. Prior to this incident we used this service several times and it was always excellent. Will not use them again . read more

Used this service back in July of this year and had a good experience. However, used this service again this month for transportation to/from the airport - and we will never use them again and will share with all of our contacts! The ride to the airport was fine - limited communication, but overall an okay trip. However, trip home - was horrific! First there was no communication at all to verify our reservation. When arriving at SMF at 10:30pm, I contacted them and they said they had a taxi waiting for us (yellow van with red top)...so even though my gut instinct thought to call Uber - we figured we would give it a shot. The other cab/taxi drivers were saying things under their breath as 4 of us walked to this taxi with all of our luggage. We were to have 2 stops. As we entered the taxi there was an odor (I thought incense, others in my party thought of stale beer) and the driver just wanted us to provide directions to him versus entering into a navigation system. It just went downhill from there...the ride was so bumpy - steering clearly was out on the vehicle and swerved the whole way to our first stop. When mentioned to the driver, he said it was "windy" (no wind in the area). On I5 and Hwy 50 the driver only drove 55 mph the whole way. All 4 of us got out at the first stop as their was no way we were going to jeopardize our lives any further. We borrowed our friends vehicle to get the remainder of the way home. I called the company the next morning. Stefan (the person on the other end of the phone) advised that they didn't have vehicles for us so they asked a friend of their who had a taxi to pick us up (yet that was not communicated to me). I explained to him the horror of our ride and the only consideration he stated was that they could give us a discount on our next use of their service - I think NOT!!! So we are out $80+...I guess we should be thankful we made it home safe? read more

Ride to airport was fine. Driver not very friendly. Ride home, no one showed up or called. Had to call an Uber at 11:30 when our 11:10 shuttle did not arrive. Really thought this would make the return home smoother. Should have just drove my car. read more