Update 8/16/17 - Please note that I am understanding of the non-refundable deposit. That was made clear to me when we purchased the ticket. It was the lack of communication initially in between those times where I got frustrated. Since returning to my trip I've been meaning to update my Yelp review. After explaining my frustrations to Arik he assured me that we'd be taken care of from there and was very much attentive to our groups requests. He was able to upgrade my room to a room with a jacuzzi. One thing however was that they did say we'd all be on the same floor but it ended up not working out the way. Our rooms were on 2 separate floors which was a bummer but we made it work. Can't dwell on things you can't control. Arik's contacts were very accommodating and made sure we were picked up from the airport as well as arrangements were made when returning to the airport going home, too. One thing that I really appreciated was the fact that I knew Arik would be available 24/7 in case of an emergency. I explained to Arik how we (being a big group of girls) had some fears of going to Mexico and this gave us peace of mind. As far as the hotel goes - that's a different story. The hotel was so so, and the food was not the greatest but this was the resort that was within the girls' budget so we made it work. ---- PREVIOUS REVIEW: My experience with this travel center has just been mediocre. Arik is very personable, however I feel like overall response time with them has been very slow. When receiving a response it takes at least a week (at minimum) for them to get back to me. And even then I have to follow up on my own to receive any updates. I feel like they should be more proactive with their customers on status, etc. Additionally I had to change one of my passengers last minute and therefore had to pay additional fees to change the name to the room reservation (wow) and also deposit towards the flight went out the window (understandable because this is the airline's policy). So when it came down to the new passenger to book their flight (which was going to be way more expensive since they were booking at a later date), I had to ask if there were any other flight options. I feel like they should have been more proactive in doing this. Why do I need to ask? As a traveler, you'd want to know all of your options. Lastly, when I asked for the late passengers itinerary (2 weeks prior to our trip), Renee claimed to have sent it to him already and prior to us hanging up the phone, I asked if she ever had his email and then come to find out SHE DID NOT -- so please tell me why would you claim to send something when you don't even have their information. I asked if she can send it to my email instead and she said she would do it that day. The next day, still have not received the itinerary so I emailed Arik. 2nd day, I have not heard back so I call again, and it sounds like she forgot. I am going to cross my fingers that my trip goes well. But overall I wish they were more responsive and feel customer service can be better/improved. read more

Look folks, here is the deal. I have not used executive travel for personal trips YET, but I know already, when I plan my trips, it will be with this company. I have worked with them twice, I was sent, at the last minute ( a days notice ) on 2 separate occasions, by my company to cover for field service engineers that were unavailable, soooo they sent me. My first trip was to plano texas AND I missed the flight from LAX to dallas on a MONDAY!! I panicked, my company panicked BUT arik did not panic! once he talked me down from the ledge, calm and cool as could be, ( I am in the longest line EVER at American airlines ) he got me a flight just as the AA agent was getting me a flight. Arik got me a BETTER flight, cheaper and quicker, than the agent right in front of me! He got me to the job site, saved me some serious wait time in the airport AND he did all of this quickly ( you had to be there, it was stressful ). I have traveled a lot in my lifetime and I have NEVER had such personal service. I felt as if I was his only client, he GIVES you that feeling. and that my friends is worth more than money. when I am in a jam and when things go wrong as they sometimes do, I know Arik and Executive Travel are out there, and I know I will be alright. He has booked for me once this month and the level of service was the same, impeccable. read more

My wife and I usually go on trips twice a year. I have only used a travel agency one time before and because of that experience I refused to work with another agency and resorted to booking with online travel companies. Let me start by saying this place is nothing like what i had experienced before. Through a friend i was refereed to Executive Travel Center, I'll admit i was hesitant at first and decided to price it the way i had always been traveling. Then i decided to reach out to Executive travel. I spoke with Rene first then Arik and they worked absolutely seamlessly together, booking this trip was the easiest thing i have done when it comes to any kind of travel. I told them what i was looking for, my price point, and not only did they deliver. They went absolutely above an beyond. My time of using online sites for traveling.... GONE! That won't be happening again, and I am referring as many of my friends and family as i can to them because i know they are all doing the same thing I was and i am confident Executive Travel Center will do the exact same for them as they have done for me. Thanks again guys! read more

I dreamed of traveling to France, then Spain to walk the Camino de Santiago (the French Way) for over 6 years. When I finally decided that this year was the best time to go, I was about three weeks away from the target date. I called Arik and he immediately started to work on our plans. You have to understand that this required 44 nights of accommodations, coordinated by a. my estimate of how far I could walk each day; b. the type and rating of accommodation acceptable to me; and c. whether or not those accommodations were actually available throughout the cities, towns, and villages I would be walking through. Somehow, he and his staff managed my trip with patience, great communication, support, and finesse. The accommodations were exactly what I wanted. There was one miscommunication that was handled immediately without much inconvenience. I have said it before, and I'll say it again, for a smooth, carefree trip punctuated by personal and expert service, trust Executive Travel Center. They do not disappoint. read more

Executive travel is our business and family travel agent. We would not trust our livelihood or our family with anyone else. People ask me why a travel agent when you have the internet. My answer is it is cheaper plus the internet cannot know to book me on a different flight when my flight is delayed or canceled - invaluable! . Recently my husband surprised me with an anniversary trip - I can think of 100 reasons a wife would panic getting a surprise trip a husband would have booked on the web. I gave my husband a wide smile because I knew Executive Travel knew me personally and would book us the perfect romantic getaway. Our trip was more then I could have dreamed of from the car waiting at the airport, the beautiful all adult resort to the Hotel telling us our agent said to make sure we were happy. Great personal service. I have used Executive Travel over ten years and would never think of changing because I know they care about every part of my experience including getting me the best price. read more

Over the past 5 years I have booked my own travel because of the "supposed" great tools (Kayak, Priceline, etc). Yes, it is easy to get from LAX to DFW all by myself but I recently flew international and freaked out at the prices and the trouble of coordinating flights with people I was meeting there. I had the good fortune of being introduced to Arik through I company that I worked with for a brief time. He was the best thing that I got out of that company, but I digress. Anyway, with his knowledge and tools that he has at his disposal, I have not only received incredible deals and coordinated flights, but it seems that the guy works 24/7. I can get an email at 2 in the morning giving me info that i requested. Frankly, I thought Travel Agencies were all going to gone by now, but I am grateful that he is still around. In fact, I am going to have him book my easy stuff too. If you don't use him, you are leaving $$ on the table and wasting a lot of your own precious time. read more

I needed a travel agent to help me plan a fairly last minute dream vacation to Rome and Florence, Italy. Executive Travel not only delivered, but went above and beyond, earning them that elusive 5th star! They will save you hours and hours of research! I travel frequently and in the past I've booked most of my own travel for work and personal trips but like many working professionals I have less and less time to do so lately, so I was pleasantly surprised to see this travel service right in my own city. Arik takes your preferences down and then sends you plenty of options to choose from, from the plane tickets to the hotels, down to transportation and tours. Arik also went above and beyond when I accidentally left my jewelry in the hotel room safe in Florence, communicating with the hotel concierge and arranging for it to be delivered right to my home. 5 Star service! Not only will I use Executive Travel again, I am recommending it to my friends and colleagues!!! read more

If you have plans to travel and want that that rekaxing vacation minus the headaches choose executive travel center for all your needs. They'll take care if you from A-Z. They go above and beyond to make you feel like royalty. I usually book through an online website thinking it was reasonable and quick but can't get help when a problem arise. Here at executive travel they lay everything out for you. For instant I recently traveled to Cabo with seven other families and not speaking a word of Spanish executive arranged for a personal driver holdin up a sign with my name upon arrival with a cold beverage in tow. Meanwhile our friends had to wait in long lines for the shuttle looking dazed, confused and extremely envious. After our trip, my friends all asked who I went through and once again I'll share my positive experience, it's executive travel center. Not to mention my family left Cabo after the other families but returned home before them read more

Arik and team are the absolute best. I am so lucky to have bumped into them while trying to put together a family vacation to NYC and DC from Sacramento. Arik made booking the airfare, hotel and attractions the easiest thing ever. My wife had some unexpected health challenges at the last minute which resulted in my taking the two children to NYC without mom, and Arik and team redid her flights and reservations to join us in DC after the children and I were in NYC. Seamless. We ended up having to change airlines for my wife but upon return Arik was able to sell our Jet-blue vouchers from the cancelled SMF to NYC flight to another in need. We got our full ticket fare back which was a very pleasant surprise. Arik called and/or emailed to check in at every flight end which is a very nice touch. I am impressed and highly recommend booking your next vacation or business trip with Arik and crew. Well done. Sincerely, Scott Schnaidt read more

Arik, it's getting increasingly difficult for me to "be da man", when you so often "become da man" by mysteriously seeing into the future and getting me out of one travel nightmare or another!!!! I all seriousness, as a 100k+ miles flier I appreciate the little things...like customer care, or taking pride in what you do...it is a lost art! Arik Andersen and Executive Travel are simply the best I have ever experienced! Hands down, the best! From his ability to get you on an over booked flight, bumped up to business class when you're told that it is not possible...or the ever popular, moving you to another airline to get you home...and then he handles all the "in-fighting" between the to carriers. There is certainly a certain "hectic peace" knowing Arik has your back and is watching your entire travel experience, making sure it goes as smoothly as possible...whether it be business or pleasure...he's simply the best! read more

Super fun day fishing yesterday with in Cabo. Fished in a small panga boat with a great Captain Jesus. Captain Jesus 34 years fishing experience in Cabo. He worked hard to find fish. The fleet had a pretty slow day but we still managed two Yellowfin and two Bonita. Juan Carlos took care of everything in the morning and met us when we got off the boat to make sure we had a great time. Huge shoutout to Arik Anderson of Executive Travel for getting us set up with Sushi Time charters. Anyone coming to Cabo needs to get in touch with Arik. He'll set you up on the best boats around for a great price. Arik took care of everything from making the last minute arrangements to fish to finding a driver to pick us up, drop us off at the dock and bring us back to the Westin in Los Cabos. Then we brought the fish back to the Westin and had fresh fish prepared for us. Great times!!! Thanks Arik!! read more

Our experiences that we have had with Arik Anderson from Executive travel, have always been amazing! My husband and I first used Arik to help us with our Honeymoon, 9 years ago, and we have never, and will never use any other travel agent. I have now even got my parents to enjoy their wonderful services. Arik Anderson is one of a kind. He is extremely fast and smart, and ALWAYS available to help out when needed. There is never anything too much for him to handle. This is one of the many reasons we love to use his services. Our trips have been great, and everything is always taken care of 100% We really dont have to worry about anything or do anything, as it is always taken care of for us. Thank you Arik, we appreciate you very much and look forward to our next vacation or trip we book with you.-Lori Mazey Dallas Texas. read more

Our experience booking a trip to Cabo San Lucas with Arik at Executive Travel Center was nothing short of extraordinary! From the very beginning, Arik took our vision for a mother-daughter getaway and turned it into a meticulously crafted journey beyond our expectations. Every aspect of the trip--from luxurious accommodations to seamless transportation--was handled with the utmost care and professionalism. Arik went above and beyond, ensuring that every detail was flawlessly arranged, allowing us to truly relax and immerse ourselves in the beauty of Cabo. His dedication and attention to detail made our trip feel effortless and memorable. For anyone seeking a first-class, worry-free travel experience, I wholeheartedly recommend Arik and Executive Travel Center. They are unparalleled in making dreams come to life! read more

Just have to say....if you have any hotels, airfare, vacations, sports trips, whatever.....you need to contact Arik Anderson at Executive Travel. I booked hotel rooms through him for Jaxton's team for the Mustang Stampede this weekend...a couple weeks ago we found out we only need 1 night instead of the 2 that were originally booked (we ended up not having a Friday game after we were told that we would). Marriott wasn't allowing our reservation to be changed and wanted to still charge for Friday night even though we only need Saturday, and no there was no 2 night minimum. Arik fought with the hotel and went all the way up the chain and finally got our reservations situated 2 days before we check in. I don't know any other travel company that would fight for us like he did. THANK YOU Arik & Executive Travel!!!!! read more

Arik is hands down the best travel agent. I have use Arik for booking travels to Aulani Disney in Hawaii, 2 trips to Mexico, A large group on a cruise to Mexico and 2 bachelorette parties. Arik always goes above and beyond. While on a trip in Mexico, I had a bad accident goofing around at the beach which resulted in a bad ORIF fracture to my distal tibia which is the shin bone. Arik immediately reached out to the resort made sure I had the necessary medical attention and wheelchair accommodations. He even changed my snorkeling excursion and had an outdoor wheelchair rented for me with an assistant so I could still visit the islands with friends. He checked in on me throughout the trip to make sure that I was okay and was ready to book flights for me to return home if needed. RED CARPET SERVICE. Thank you Arik! read more

I never write reviews, but honestly Arik & his team far surpassed my expectations I just had to. We planned my 40th birthday to Cabo through Arik. Not only did he take care of every single detail: hotel bookings, transportation, dinner reservations, flights, etc...but we flew into a literal hurricane where flights were getting cancelled left and right. Not only did he organize, rebook and ensure we all made it, but stayed in contact the whole entire time. He worked tirelessly to make sure we all made it in one piece, tracked down missing bags...you name it! The trip far exceeded my expectations and Arik was a HUGE part of that. We all made memories together to last a lifetime. Arik won my business for life and I will definitely be using him on our next trip ;-). read more

Arik planned a trip to Puerto Vallarta. It was my first time out of the USA. He made everything very simple. The airfare, hotel, meet/greet with transportation to/from the hotel and some excursions were all recommended by Arik and booked in advance. The itinerary was very informative and had great information about many things to be aware of and some great tips while traveling. They have a local office there which was great because we hired Enrique to take us to/from the clubs which made us feel much safer about leaving the resort. I also could be in contact with Arik on WhatsApp while we were there. If he was not checking in on us, I could ask a question. He made himself available. I was very impressed with everything and highly recommend Arik and his company. read more

I'm not much of a review kinda guy. But our experience with Executive Travel was so outstanding I had to post something. We loved every minute of using Arik and his team. This is the third time we've used them, once down in San Diego, last year in Sands Cruz and this year for a stay in Pismo. Every time we got prompt email confirmations when we ordered, they also texted the day of our check in to make sure everything went well when we were checking in. We even added a last minute extra day in Monterey and they got us a great room within days of our trip. They even placed the order for our massages for our stay in Pismo. I don't think we'll travel again without using Arik and his team, they made everything so easy. Thank you Executive Travel! read more

Arik Anderson and Executive Travel deserve tons of praise for arranging our 17 day tour of the Hawaiian Islands. The arrangements he made for our stays and tours on the Big Island, Maui, Kauai, and Oahu were phenomenal. The flights were also well arranged. We felt extremely well taken care of. I have no issue recommending Executive Travel to any of my friends or acquaintances. Mahalo Executive Travel. Finally, I need to mention that they handled my flight, rental car, and hotel arrangements previously to Utah when I needed to fly out of town on short notice for a funeral. Everything took place flawlessly. Thank you Arik and the Executive Travel team for those arrangements and the great attention to details. read more