Giselle's Travel has closed. I attempted to contact former employees but was unsuccessful.read more

I've used Giselle's for many trips. This will be my last. My usual travel agent, Jeff, jumped ship…read moreand it would appear for good reason. After he left, I didn't hear from Giselle's regarding my trip (Royal Caribbean Cruise) or to let me know who would be managing the reservation. I actually had to track down who my agent would be. Her name is Nasreen. Don't use her. When I called to make a final payment, Nasreen couldn't be bothered to take my call. I left my payment information and all I received was an emailed receipt. I still haven't heard from her regarding my upcoming trip. Customer service isn't even number 3 with her. The sad thing is, this is a group trip (8 people) and all of us have had nothing but blah service to date. I called my old agent (he's at Coastline Travel now) and Royal Caribbean to see what could be done in terms of transferring the reservation. The end result is that my old travel agent can manage the account and reservation, but any on-board amenities that I use to get, Giselle's won't honor. And I got this information not from Giselle's or their travel agent who was simply doing the paperwork for my trip. Neither could be bothered to tell me. All in all, it all comes down to customer service. It doesn't exists at Giselle's.

Worked with Chyra to plan my trip for Bali and it was amazing! Shes so detail oriented and really…read moreworked with me to tailor my experiences to things I enjoyed and my "must see's" Definitely would recommend and will continue to use this service. Next stop Japan!!!

I came across this business during an event for pop up shops and I'm so glad I did! One thing that…read moreI always dread is planning my trips because I always have a hard time figuring out what hotels offer the best prices and finding out things to do or creating an itinerary. Trips are supposed to be relaxing!! NOT extra work for yourself. I've been travel throughout California and Chyra (she's the travel agent I was in contact with) helped me A LOT. She was able to help me plan a great trip to San Diego and really did help with getting me the best prices for places to stay at as well as choosing a location where there's lots of fun things to do and great places to eat at. She's very friendly and she's good at what she does! She also does event planning, I might have to use her for my kid's graduation party! (I will be sure to update the review once we get the ball rolling on that).

Synthia's service is absolutely stellar! Your planning guided me and my family perfectly through…read moreour family vacation at the Breathless resort in Cancun without incident. Very easy and stress free. I look forward to my fourth booking with you. Thank you Synthia!

Ms. Synthia has done it again with providing an extraordinary booking experience to Montego Bay and…read morebooking excursions. I have used her 5 times so far and I highly recommend her for EVERY trip you take. She is fabulous to work with and goes out her way for a smooth booking and travel experience. Thank you for taking care of me every time.

Roy at Elk Grove Travel is awesome! Hubby and I were trying to plan our honeymoon by ourselves by…read morelooking online and at Costco travel. Finally, we said, F it and decided to find a travel agency. Roy was the only one that responded and make an appointment for us to see him the next day. All other agencies would send us emails of possible tours but we like having face to face interactions. Roy was extremely helpful and helped us picked tours for Italy and Paris and he called and made sure everything was booked and ready to go. I know travel agencies are a phasing out, but we are going to keep going to them, Roy did everything in 2 hours that would have taken us hours and hours to figure out online. Roy himself is friendly and easy to talk to and a great guy all around. If you don't want to pull your hair our from planning international trips, this is the place to go!

I could not imagine a more perfect travel agent. Roy was friendly, easy to work with and showed…read moretrue knowledge and consideration for our vacation vision. Due to his thorough planning and advice, our trip to Japan, Shanghai, Beijing & Hong Kong was practically perfect. He arranged a private tour to Beijing with Sunny Private Tours. He even helped us long distance when a typhoon hit Hong Kong and we had to make emergency changes to our itinerary. He never let us down and made sure we were taken care of. Cindy & Bryan

Wonderful customer service and experience, Mr. Sital Singh Nijjar was able to guide us through the…read moreimmigration process with ease and get all proper paperwork filed for us. Will definitely recommend to friends and family.

**** Arik has been…read moremy corporate and personal travel agent for 16 years. This weekend is the perfect example of why. Mom guilt hit me, so I called him and asked him to plan a last-minute family getaway. Within hours, he had everything coordinated. I shut my laptop, grabbed a rental car, and drove through the night to Key West knowing our itinerary was taken care of. Arik doesn't just book travel, he gets to know his clients. He knows my family, understands what my kids will love, and consistently finds experiences that become lifelong memories. This trip included an incredible shark and dolphin tour that he specifically chose because it had the best reviews. Seeing dolphins in the wild had been on my bucket list for years, and thanks to him, it finally happened. What I appreciate most is the peace of mind. I never have to spend hours researching hotels, activities, or logistics because I know Arik has already done it. He is responsive, thoughtful, detail-oriented, and always goes the extra mile. My children have grown up with unforgettable vacations, and so many of those memories exist because of Arik's care and planning. If you're looking for someone who treats your trip as if it were his own family's, you won't find anyone better.

Arik is great to work with, efficient and very knowledgeable. Really enjoyed planning my trip to…read moreGreece and several other islands. We'll definitely plan another vacation with him again in the future. Highly recommend this travel agency.

Made appt online. Received email reminder. Location has changed to MODOC HALL, ROOM 4006. There…read morewere 30 min parking spaces in front of the building. Ani helped us today. She was super friendly, reviewed our paperwork, and had us give verbal attestation. Make sure to bring all required documents and two blank checks. In and out in under 10 minutes.

Thank you to the young man( passport agent) at 'The Passport Place' for making this such an…read moreexcellent experience for us! You did an amazing job looking over my applications and making sure that everything was correct and filled in! We applied on October 11, and here it is the 4th of November! Wow!! I'm so ecstatic to receive my very first passport in the mail! Voy a México!!

Great service, very convenient and super friendly, also if you need to renew your passport, he also…read moretakes pictures

Thought this place was closed since it was locked up, but I decided to call and he said he moved…read moreright next-door. Walked over to the new location, which is on the same strip and was provided quick efficient personable experience! Will go to him for all of my notary needs in the future. Thank you!