We had an amazing experience working with Tracey, our travel agent at TravelStore, for our East Coast trip! Every detail was thoughtfully planned, from hotels and transportation to our many tours. The itinerary was well organized, stress-free, and perfectly balanced. Tracey's communication was excellent throughout the process, and she was always available to answer questions or make adjustments when needed. Thanks to her expertise, we were able to enjoy all of our destinations, stay within budget, and make unforgettable memories. I highly recommend her to anyone planning a trip and will definitely use her services again! read more

England, Ireland, Wales, Scotland... Christine Chalmers of the Travel Store went well beyond our expectations. From start to finish, no detail was left undone. The vacation she put together for us was spectacular. Her travel knowledge is beyond remarkable. She knew things that I would have never known. The cost was much lower than anything I could have done. The air travel was set up without a hitch. The transfers were great. The entire experience was perfect. I already have a different package set up with Christine for my 35th wedding anniversary. I absolutely recommend her highly for any of your travel needs. read more

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African Safari ..... Oh yes! Christine Chalmers was our travel advisor at TravelStore Sacramento. She put together an incredible package for multiple safaris in Africa. She had us start in Cape Town to acclimate, tour and relax. Then it was on to Safaris in South Africa, Zimbabwe, and Botswana. It was everything we had hoped for and more. Most importantly, the accommodations, transportation and organizational aspects of the trip were such that it was hasslefree and first rate everywhere we went. Christine Chalmers is a professional Travel Advisor and a thoughtful, caring person. Without hesitation I'll tell my friends to call her rather than leave things to chance. read more

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Finally, I made an international trip for myself. The destination was Germany. Christine Chalmers, the travel planner from the TravelStore in Sacramento, was a big help. Any questions that I had, Christine was there to help. Also, Christine gave me some great suggestions. Globus was the tour company that took my group throughout Germany. Any concerns or questions that I had, Globus was there to help. read more

I have been working with the TravelStore and specifically with Tracey Kleber since 1998 and have never been disappointed. She is always professional and provides world class service. She answers all questions or finds the answer in a timely manner. We never worry about our plans and Tracey is thorough about ensuring we know about any possible contingency. Tracey is a joy and we highly recommend her. Tracey is always our travel person. The Travelstore is a top notch travel company. They are a rare agency that takes care of all clients no matter how big or small your plans may be. read more

We just came back from the best vacation that included a 10-day cruise and pre and post stays in Quebec Canada and New York arranged by Tracey Kleber. She was amazing in planning, guiding, and managing our vacation when needed from start to finish. We had a few hiccups which were out of any of our control and Tracey and her team where there for support and to resolve any issues to keep our vacation on track! She has been planning vacations for us for several years and we will continue to use her for our future vacation plans as she is the best! I highly recommend her! read more

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We just got back from a four-city tour of Italy and Patrizia was soooo helpful! She listened to our interests, stayed in touch throughout the process of getting everything booked, and put us in very well located hotels. Best of all, she was super responsive when we emailed her with questions during the trip. And when my husband got sick and we needed to cancel a couple of tours, she jumped right on it for us. We'll definitely work with her again! read more

Once again Tracey Kleber has booked us for a worry free (within her control) trip. We had some loose ends to wrap up in Europe to take care of and threw some ideas at her. She, as always, was able to suggest and design a trip that took care of all of our expectations. So looking forward to this trip!! read more

We worked with Tracey Kleber on our wonderful tour of Austria and Switzerland as well as a visit to Lake Como after the tour. Everything thing went perfectly until Delta Airlines stranded us in Atlanta on our way back to California. While Delta was giving us excuses and virtually no assistance, Tracey was on the case. She booked us a nonstop flight home early the next morning, booked a room for us at an airport hotel and sent the shuttle to pick us up. We loved working with Tracey throughout our trip and she really was a hero at the end. read more

We got an appointment time at the county fair to watch a presentation and answer questions. They tell us that kids aren't allowed in the building. So we allowed the kids to stay in the courtyard . ( you'd think if they wanted to sell trips they'd take families into account but think again) This very thin blond older lady came out beside herself needing to " reschedule us" because we didn't listen to no kids on the promised. NO! We were told " No kids on the building " and we abided by that. This wasn't about our children's safety ( older teen boys mind you) This was about you winning something. Thanks lady. I was ready and willing to participate. Not only for the free gift. But we are avid travelers. Now, no matter WHAT you're offering, my husband doesn't want to return because of your rudeness. Had you only allowed us to parent our children and done your job, someone in that office could have gotten some money out of us today! read more

Have called several times, no one picks up or you're on hold for a VERY long time. Also, not a local small business, they are a corporation with many offices and many locations. Girl was short and rude on the phone told her to forget my information and hung up. When I call these places, I expect to speak to an agent right then and there and not wait to keep playing phone tag. read more

I wanna give a Shoutout to Mindy C. for assisting us on our 10 year anniversary trip to Europe! Traveling nowadays is not easy , flights over booked if not canceled & these are way beyond a travel agent's capacity to control . However her help in plotting our trips, flights, hotels, tours, airport pick ups & not to mention that she chose the best locations for our hotels in Italy & France- compensated for the airlines ' mess . Planning these ahead of time & customizing it to our preferences, helped a lot. It was seamless. She was professional & courteous to her clients. It was a memorable experience, so Thank You Travelstore ! Actually , i have already recommended this travel agency to a friend. We will be back to ur office for our future travels. I Highly recommend! read more

Can't do just flight travel, they only do packages so do not waste your time calling book in line or get help to book online

Wow! Sha Dev, we cannot thank you enough for planning the most amazing honeymoon for us! Paris, Florence, Rome...from beginning to end, it was just magical and flowed like clockwork. The only hiccup was a 2 hour delay of our flight from SFO - Paris (our driver in Paris was still waiting, even though we hadn't contacted him about the delay, so we didn't skip a beat!) Every tour was amazing, all of our drivers were waiting exactly where planned and always on schedule. As requested, we had the perfect amount of time to explore each city on our own after having the fabulous guided tour. Each tour and activity was a memorable experience! Our hotels were perfect and their locations couldn't be beat. We have been home for 5 days and cannot stop talking about and thinking about our trip and what a memorable experience it was! Thank you to Sha Dev for all of your expertise and meticulous planning, we are so thrilled with the outcome and have fabulous memories to tide us over until the next one! read more

TravelStore - Travel Agents Near Me - Sacramento, California

I just got off the phone with Christine I have to say she is an excellent travel agent really help in making reservations and just taking the headache of self planning away I was pleased to work with her and I am looking forward to my trip to the Middle East next month thank you travel store and thank you Christine read more

Completed a tour to Europe this past winter 2019 and had a wonderful time over there. I sought this company out based on the Yelp reviews and that I needed help with my first international vacation. Pros: +Friendly staff +Great selection of activities/attractions at sites (Viator website) Concerns: -"Do It Yourself" Feel -Transportation Arrangements -Last Minute Cancellation While the staff at TravelStore were very friendly (main reason for the stars), there were a few reasons my overall review on the experience using the company was just okay: "Do It Yourself" Feel - We had been started working with them about a year before our trip (January 2018) where we booked the flights and hotel; however, a few months before we departed, we started looking into the tickets/attractions. When we looked for the Eiffel Tower passes, they were sold out and we were informed by TravelStore to try and show up early the day of if we'd really like to go - this would have taken several hours out of our sightseeing time. This brushed me the wrong way because we had been planning the trip for nearly a year and we ended up having to watch the website daily for a few weeks to see if the tickets became available. It also would have been helpful to have been informed that Eiffel Tower tickets sell out fast and to purchase those attraction tickets ASAP. Transportation Arrangements - It wasn't until 1-2 months before where we had to start doing some heavier research on how transportation works to get from/to the airports, hotels, train stations. It would have been helpful to have some options laid out and estimates on the cost to/from each venue, at least hotel/airport/train stations. We had to price these out on our own. Last Minute Cancellation - While we were in London for a walking city tour, the company had cancelled our tour earlier that day but had informed TravelStore at 4AM California Time. This wasn't TravelStore's fault so we don't blame them - it was just inconvenient as we could have used the time to do other things or even pay for a BigBus tour near the meeting point for our walking tour. Perhaps even an email/text notification from the Touring company about the cancellation would have been helpful. Overall, Europe was fantastic, but my experience working through this company was okay. I really wanted to love this company and book future trips with them; however, I just felt that I was doing a more work on my own than what I was expecting to. I had no idea what I was doing for weeks as this was my first international vacation and I felt pretty stressed and anxious about it up until our plane took off. It would have been helpful to have more guidance and support. read more

We just came back from our second trip planned by Sha at The Travel Store. We went to Europe- Switzerland and Austria- 4 towns in 6 days. All the travel(by train) went perfectly thanks to Sha. She picked great hotels for us to stay in centrally located in each town. This ensured we could see as much as possible in a short amount of time. We will continue to have Sha book all of our travel. She is fabulous. read more

Sha was our travel agent for our honeymoon in Kauai and I couldn't have been more pleased with everything she set up for us. From the flight seats and times, to the car rental and our resort reservation, she did a flawless job arranging everything for us. I felt like I didn't have to lift a finger the entire trip and all the details just worked out so smoothly for us the entire time - and that's the point, right?! I appreciate her good communication and punctuality on getting all the information to me that I needed throughout the booking process as well. Also, she was always sure to keep things personable asking how the wedding planning was coming, how happy she was for us, and all those friendly little details... great customer service! Thank you Sha and we will definitely recommend you to our friends and family should they desire to use an agent for their travels. read more

TravelStore - Travel Agents Near Me - Sacramento, California

Sha Dev is the ultimate for travel service. Her service is free to the client and from the moment we walked in her office, she has her guest's interests in mind. She booked us an incredible trip to Cancun for our honeymoon at an incredible price! We couldn't find a better deal on Groupon. She is a pleasure to book with and is very professional. Everything was very timely and she had us taken care of. We even received a bottle of wine as a gift before our trip! I recommend Sha Dev as your next travel agent! read more

I worked with Sha Dev on a trip to New Zealand for my Family. I told her what activities we wanted to do and she took it from there. We spent 12 days there and it was perfect. Sha arranged all the transfers from airport- hotels- activities! Everything was as planned. I cannot tell you how awesome it was to have a flawless amazing vacation. Definitely the best I have ever taken. read more

Gloria Heckenlaible of the Travel Store has done it once again!!! Having planned dozens of trips for my husband and I over the past 15 years, once travel resumed after COVID, we didn't hesitate to call Gloria to plan our first overseas trip since 2019. As always, Gloria's incredible attention to detail from start to finish, made our recent trip to Spain absolutely spectacular! Gloria carefully listens to our trip preferences during our initial planning conversations, and from that point on she makes the travel magic happen! Every trip Gloria plans for us is better than the last which is a difficult fete given the exceptional travel experience each trip becomes! I feel so fortunate to have found Gloria Heckenlaible to help us enjoy new adventures and create lasting memories from our amazing travels! Thank you Gloria and Travel Store for the ongoing 5 star service and travel experience! read more

My bucket list trip was Bali, Indonesia. Sha Dev made it an amazing reality! From the first phone call to the last payment, it was a smooth process. She answered all of our questions and made great recommendations. It was easy to make changes or additions as we went. The resorts we stayed at in Ubud and in Seminyak were just amazing. Our tour guide Jack at TCS Travel was all arranged by Sha and we couldn't have asked for a better guide. We didn't have to do anything other than show up!! Thanks again! Can't wait to see what you come up with for our next trip! read more

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A big shout out to Mindy Crenshaw from the TravelStore, who has been our wonderful and trusted travel agent for years. Most recently, she walked us through the procedure to get full refunds from the cruise line and the airline with which we had booked travel to Europe just as the coronavirus started disrupting everyone's lives. read more

My wife and I planned our Honeymoon with Sha Dev! The entire process was smooth and seamless! We did not have to lift and finger and Sha got us set up with an outstanding trip! We traveled to Sandals South Coast in Jamaica, and the entire experience was AMAZING!!! Sha helped us prepare everything we needed to travel to Jamaica and she communicated extremely well throughout the entire process!! We will definitely be booking more through Sha and the TravelStore in the future! Thank you Sha! read more

These guys booked the best trip to Italy for my mom and i. Im pretty go go go and my mom is 74 Carol at the travel store helped me split the difference so i got all the museums in and all the cool stuff while making sure my mom go to relax. Perfect blend for both my budget and way i like to travel which is usually 5 star..two people they had to get a little creative :) thank you we loved Florence, Rome, Chianti, Pompei, sorrento and Venice...amazing 13 day trip:) read more

(friendly) Just had to send plenty of kudos for Tracey Kieber, your Travel Agent who booked for me everything I needed for a round trip to see an Aunt in Queen Creek, AZ, for four days/nights, 4/19-22/2022. I actually had tried to do this myself, but got so frustrated trying to coordinate all phases of the travel plan at the best prices and nervous about traveling by myself. So it was a great pleasure to meet Tracey when I called the TravelStore on Howe Ave., Sacramento. I didn't have to think of anything, just describe what my travel needs would be, including me being laughably picky. Tracey thought of everything in very personable encounter over phone and amazingly had everything put together by the next afternoon! I have a hard time managing luggage (which I bring the maximum!) and Tracey kindly and timely got me wheelchair aid from the front porch of Southwest's airport entry all the way to the entry of the airplane, including check-in and helping me to find the seat of my choice on the plane. It was absolutely amazingly, so much easier than I had imagined, esp. after the stories on news broadcasts about quirky airline travel behavior encountered during CV-19. Also included in Tracey's travel set-up for me was a rent-a-car, which turned out efficient and great low-cost -- even got a car just like my own, easy driving! And of course I was wheeled in a wheelchair from airplane landing to RAC upon landing in Phoenix :-) Awesome! It was even very crowded at both airports that day. Tracey had even given me instructions on how to use my cell phone for a "GPS Maps". The motel she had found for me was very neat and clean (Apache Junction), with an "on-the-run" mini-breakfast every morning, very friendly, helpful staff, and very reasonable rate and "deserty" surroundings. Also Tracey managed to call in my check-in info for me for my flight back home to Sacto., and had been there by phone for a couple of "help!" calls during my trip, always explaining in friendly personable manner details I was looking for. And then I was home again after a wonderful trip to visit my Aunt. Thank you, TravelStore, for delightful Tracey Kieber! I'll be back! Christina (Tina) Graybill read more

We worked with Jeanine who set up everything for us including airfare, hotels, ferries, and all private pickups. I gave her our budget and the 3 cities I wanted to go, and although the total cost of the whole trip was slightly higher than what I had told them, overall I recommend this company for planning your trip. Jeanine picked some nice hotels for us located in good areas in Greece where we went. They were all close to shopping areas in each city so that was great! The hotels themselves were not bad. I told her that we weren't looking for super expensive hotels but ones that were nice within a reasonable budget. The hotels all had great customer service so that was wonderful. My only negative thing to say for all 3 hotels is that they didn't have a good view, which my husband was disappointed by. I had asked that I wanted one of the hotels to have a view of the Caldera in Santorini, but we didn't get it. Which wasn't a big deal, but kind of a let down. I also suggested getting another hotel instead to replace the one that was chosen for us, but I guess it wasn't in their "network" so in the end we agreed on the hotel chosen by Jeanine. But again, it turned out to be a good hotel minus a view we wanted. Communication was good. Mainly done through email and phone. We also met in person twice to go over things and to get the travel documents. Overall, a good experience! There was one hiccup as far as a shuttle not being at the ferry station to pick us up to go to the hotel. The itinerary didn't mention anyone picking us up there either so we assume it should have been arranged by us to call the hotel first letting them know we were arriving. But aside from that, all the other private transfers were there as scheduled! And again, the hotels all had outstanding customer service that any question we had was handled. Jeanine is a really nice and sweet person and we thank her wholeheartedly for arranging this amazing honeymoon for us! Thank you Travel Store! read more

Never used a travel agent for always did it myself. Christine you made it so easy I have my whole trip planned within 48 hours. Excellent service. Thank you read more

Sha Dev is a wonderful travel agent with great customer service. She was easy to talk to. Explained all the steps and made it easy to understand for my traveling plans. read more

I wish I could leave negative stars. I had to go through the Cal Travel store during the COVID-19 epidemic to isolate away from my family while I worked in a COVID positive only hospital. When I called to book my stay they hung up on me the first call. Ok fine, maybe we got disconnected, right? I call back, I can't even get someone on the phone and I am on hold for 2 HOURS!!! When I finally get someone on the phone I tell them I need to get an extension on my reservation and my room and they ask me what I do for work and I tell them (which is what qualified me in the first place) and they tell me I don't qualify for the program. I ask to speak to a supervisor and they tell me there is no supervisor around. I ask them why I don't qualify and they hang up on me. Still looking for a room. Thanks for nothing Travel Store. Completely unprofessional. read more

We went to Hawaii for a wedding, but decided to make a vacation out of it as well. Jenalee Rocamora was so helpful in all aspects from the hotel, car rental, flight recommendations, and an itinerary full of places and food! I changed our travel dates a few times, but each time she helped us stay within our budget and answered any and all questions. The hotel we stayed at was nice as well. 2 queen beds, a mini fridge, microwave, balcony and only a short walk to Waikiki beach. When we checked in, they waived our resort fee and welcomed us with chocolates, cookies, and a nice letter from their sales manager- an extra touch I'm sure Jenalee took care of :) her recommendation for a kayaking and paddle boarding company was probably one of the best experiences we had in Hawaii! I wouldn't have thought to use a travel agent, but we will definitely be contacting Jenalee Rocamora for our future travels plans! Knowledgeable, easy to contact, and very helpful. read more

We worked with Sha to plan a 3-week honeymoon in Southeast Asia and everything went just as hoped. We were very unfamiliar with Asia other than wanting to do a few desired bucket list stops we heard about from friends. We met with Sha and went over our interests and goals, and she put together an amazing itinerary to several different cities through 4 countries (Thailand, Cambodia, Vietnam, Bali) and arranged everything. All we had to do was pack our bags and show up at the airport. Everywhere we went we had a local driver meet us at the airport and handle everything for our day trips. It was a huge relief not having to worry about trip planning while also planning a wedding. Sha is great and I plan to contact her for the next big international trip. read more

We recently came back from our honeymoon (Maldives and Dubai). Sha was beyond helpful during each step of the way. Starting with finding the best location with in our budge, to getting us best hotels/resorts , and making sure all visas are approved couple weeks before we flight out. We absolutely loved her, she even got us a present for our wedding. Would definitely recommend her. read more

Excellent service! Have used travel agent Rebekah Doran multiple times. Everything is handled, coordinated, designed (customer!), and planned perfectly with no kinks, surprises, or issues. Highly recommend her to plan your next trip read more

So far so good. I just booked my honeymoon with the travel store, wonderful group of people. I have been working with Vana Carmona. I am very pleased with my experience with her. She responds to all e-mails and phone calls promptly. She stays within your budget and really listens to what you want from your trip. You have the option to pay for your trip through e-mail or you can go into there offices. I opted to go to the office, EVERYONE in the office is really friendly. I have seen Sha Dev and she is such a sweet lady. Very energetic about meeting people and discussing your activities. I would highly recommend this place. Will use them for future trips. read more

Ali set up a great trip for us on our honeymoon! In our budget and exceeded our expectations!! Had a great time!!

My wife and 20-month-old recently took a trip to New Zealand that we booked with Tracey Kleber's help, and it was fantastic! There were too many logistics for us to plan by ourselves, so Tracey helped us figure out destinations that would be worth visiting, and booked all of the travel and hotels for us. We even came in a little under budget! read more

I am sorry to write a bad review. But for the sake of potential future customers I believe this review might be helpful. I booked a trip to Korea, Shanghai then back to Seoul with Stan at Travel Stire. Although I opted to pay extra to get the entry visa to China through their help and started the process three weeks in advance, they let things drop when Stan went on a vacation. I had to send a photo copy of my passport with overnight service ( the type of information a travel agent should know from previous cases) I was calling every other day even during Christmas break to make sure that I'd have the entry visa.( again what you hire a travel agent to do on your behalf) With more drama, I had the visa the day before my flight. Then the Shanghai flight was double booked because my cousin paid for another flight on my behalf. The Asiana airline said it would not be an issue refunding to Travel Stare since it is clear that the same passenger(me) paid for two tickets. That was January. Four months later and numerous reminder emails to Stan asking for the refund. I still haven't gotten it. read more

Sha Dev (travel agent) is extremely helpful, courteous, prompt & and an expert in her field. The best there is. She packaged together an epic 3 week adventure for me to both islands in New Zealand with a stop in Fiji on the way home. I will never forget it. read more

Gloria Heckenlaible helped my husband & I plan our honeymoon to New Zealand & Fiji. She was amazing! Referred to us by friends, we live in New York, but that was no problem at all. She was available via email or phone anytime we needed her, planning and during our trip. She mailed us a nice packet with a printed copy of our itinerary, fully organized, right before we left. We had one question with an excursion while on the trip, and she got back to me right away with more than enough information. Gloria was patient and flexible, and worked around all our indecisiveness and many changes to the trip. The hotels & excursions she reserved for us were all great. We loved the itinerary she had put together. Our honeymoon was perfect! I referred my friend also planning her honeymoon to Gloria, and will continue to recommend her. Hopefully we'll get to work with Gloria again in the future! read more