Focus Treatment Center is an amazing facility. The staff members are in recovery, so they understand where we are coming from. The counselors, techs, and nurses met us where we were and gave us the support they need. My counselor was very beneficial to me, I wish I could see them now after leaving the facility. I always felt safe with the nurses and the techs; when I would report a concern about a med, etc. to a nurse they were receptive and listened. Admissions team was really helpful and answered all of my questions. I can't say enough good things about this place. It changed my life. read more

I honestly do not like this this rehabilitation center their rules are ridiculous. All we wanted to do was give my grandma a hug and kiss goodbye and drop off her clothes but they wouldn't even let us see her because she was in group and wouldn't even pull her out for 2 minutes. They act more like a prison than a place that's trying to help you. read more

The professionalism of that place is amazing. Enter sarcasm here. Called to be connected to my ex-wife and the girl on the eating disorder unit said "we can neither confirm nor deny that she's here but you can leave a message." So after I left a message the girl then said: "I'll give her the message." Well, she just confirmed she was there. Something I knew already, but for people who have privacy concerns it's obviously not the place to go. read more

The staff at Focus are professional and knowledgeable. I have been impressed with how kind and helpful everyone has been. It feels like a safe place for healing to occur. read more

This review is for substance abuse only. It's long but I feel has information important if considering this Chattanooga facility for treatment. Focus Treatment Center supplies the tools needed for the drug/alcohol individual to manage their addiction. There are areas where Focus can, and should, work to improve the patient experience. This review is for May to June 2018. I will only mention one staff member by name. His job performance and attitude is poor. Josh is a tech and repeatedly demeaned patients and acted entitled in his position as well was extremely lax at his duties. Examples include 1. Did not check patient vitals first thing in the morning as he is supposed to. One patient in detox was woken up early in the morning by Josh playing guitar in the commons area. When asked why he hadn't checked vitals he said he didn't feel like it. The same occurred the next morning. When asked by a detox patient to check vitals he said, "ok. I'll check." Patients BP was 177/80...obviously high. Patients in detox are to be monitored. His lack of doing so could have led to serious withdrawal complications. His inaction is a patient safety issue. 2. Coffee was available but Josh would refuse to go get Splenda for tea when he was asked. 3. Josh told one patient he had permission to go behind the nurse's station and get his cigarettes where they are locked up. Patients aren't supposed to be behind the nurse's station. Josh then reprimanded the patient in front of others when he did, like it was a funny joke, which was very demeaning to the patient. 4. He displayed inappropriate attention toward one young female patient. He would pull covers off her and play his guitar to her. 5. Josh was observed sleeping on the couch more than once at 5:30 in the morning 6. Where was supervision during these incidents? Lack of supervision and oversight also needs to be addressed. Items brought for patient might be rejected one day by staff but accepted another day by separate staff members. Items such as shampoo and lotion were rejected specifically for having the word alcohol as an ingredient. I had to finally print a list from the Focus website to prove cetyl, stearyl, isostearyl, biphenyl alcohol are allowed. Staff appeared to have lack knowledge and understanding of requirements. I recommend posting facility rules where both staff and patients can see and understand them. Smokers were outside late at night after 11 pm making a considerable amount of noise. On at least two occasions smokers tried to get nonsmokers to take a cigarette or e-cigarettes. Counselors teach about the danger of swapping one addiction for another. Apparently some patients swap their drug/alcohol addiction to cigarettes. Staff even goes out to buy both cigarettes/e-cigarettes for patients. Focus, while treating one addiction, is promoting another. At least 3 patients started smoking while there during this 28 day period. Patients are transported to offsite NA/AA meetings, which are held in areas known to be unsafe. Patients are told they are required to go. When questioned about an unsafe location a staff member said nothing has happened 'yet.' Patients concerned that bringing issues up could lead to retaliation by staff. Staff Culture problem could exist. Food is similar to what you get at a hospital cafeteria. For the cost of the treatment facility I expected the food to be higher quality. Patients are expected to clean their own rooms and bathrooms. Baseboards and bathroom floors were dirty and carpet not vacuumed. After cleaning the bathroom floor with a towel it was black. Not sure what the function of the housekeeping department is. There is no excuse for unsanitary and unhygienic conditions. One counselor has approximately one year of experience. Inexperience showed during counseling sessions although no fault of the counselor. Better oversight and mentoring by experienced counselors would be appropriate. Family and patients are encouraged to attend a three day (Friday-Sunday) Families in Focus program. Cost is $100 per person in advance. Personal opinion is the program is not worth the time or money. Treatment at Focus is expensive. Without insurance it would be extremely difficult. Our insurance was billed: - $24,000.00 for the 28 day treatment program - $4800.00 for detox - $1500.00 for three days of Partial Hospital Psychiatric (PHP). Focus also encourages 20 sessions after treatment called an Intensive Outpatient Program (IOP). The cost for each session is $150.00. An option is go to Narcotics or Alcoholics Anonymous meetings. They are very beneficial and are free. In closing Focus supplies tools to help addiction but must be applied after leaving treatment in order to be successful. Patients entering treatment are stressed physically and mentally and improving the items noted above will make an already difficult time much easier to succeed. read more

These guys saved my life. I was stuck using drugs and they helped me with my depression and connected me to recovery locally so I didn't have to get high anymore. Thank God read more