It's definitely been a long road to this point. I had my hopes set high, but they've hit rock…read morebottom with this company. I hired them to install 2 egress windows. The initial install started Dec 11th and to be completed Dec 12th. Day 1, they hit the gas line. There was a dispute about whose fault it was but they figured it out with the gas company, which I was thankful for. After the job was completed Dec 12th, I came home from work to notice that our fence was bent and would not close. They also left tarps and debri in our basement from after the install. They also did not seal around the windows after install so there was a wicked draft coming from both windows which made the house freezing (It's December after all). I could actually see through the cracks/cuts to the outside. One of the windows would also not close all the way nor would it lock. I messaged the project manager that night (Dec 12th) and he said he'd have some of his guys come out to take a look. They left us like this for the whole weekend. In fact, I had to get ahold of the project manager again (On Tuesday Dec 15th) to find out when they would be out since I hadn't heard anything about it. They ended up stopping by that night and were a bit late, but I was notified they would be. They sealed around the windows, took the tarps left by the concrete cutting company they hired, and attempted to bang out/fix our gate. They also tried fixing the faulty window saying it was just dirt caught in the track, but it still wouldn't close so they said the project manager would be by tomorrow (Wednesday December 16th). I hadn't heard from the project manager so I contacted him again and he forgot. He offered to be by Friday(Dec 18th) instead. Sure, we can do that. He came by Friday and said it was a faulty window and it would have to be replaced. He would try to find one close to pick up, but they might have to order one if he can't find one that will fit. Awesome! Sounds great. I didn't hear anything after that. I contacted him 10 days later (Monday Dec 28th) for an update. He still hadn't found one but if they ordered, it would take 8 weeks to get it. He said he would keep me posted....but I still didn't hear anything. I contacted him again on January 6th for another update (9 days later). They found one yesterday, Jan 5th. He planned to go get it that day and then he'd contact me about when they could install it. He called Jan 8th to get us on the schedule. Install of the new window was set for January 15th. I got a call that the window didn't need to be replaced, it was just installed incorrectly so it wasn't set evenly on the track, which is why it would not lock. He reinstalled it, and it locked just fine. Perfect!! I called to get the final invoice and they emailed it to me. The contract I signed said I'd pay $3000 up front before project start (which I did). And then I'd pay $3534 when the project was done. Awesome, I was prepared. The invoice I was sent was a $228.69 difference in their favor. I asked why (could it be for the extra window we didn't need??) at which point I was informed the tech that drew up the contract (that we both signed) didn't do his math right and forgot to include $210 of project cost PLUS didn't do taxes correctly, so instead of the $3534, I'd have to pay $3762.69 For a company that calls themselves Premier Basement Systems, they aren't very Premier and make a lot of mistakes they expect their customers to correct and pay for. What was supposed to be a 2 day project has turned into a month+ long endeavor. I did email them back and we came to an agreement to split the difference of the math mistake (so still paying a little more than the original contract, but it is what it is). I don't mind paying for work done, just frustrated paying for mistakes I didn't make. Next time I'll remember to buy a house that already has egress windows.

We were very pleased with the information provided by Brandon with Premier Basement Systems. We…read morewere having a problem with moisture and mold in the back of our walk out basement. Our neighborhood was having the entry drive re-paved, and he was on time despite having to park outside the entrance and walk around the paving work to meet with us. He was able to review the basement moisture problem we were having and quickly provide the facts for what was causing the problem and the best way to address it with spray foam insulation. It was so refreshing to get a straight forward solution. Based on our experience we would recommend Premier Basement Systems for anyone with a basement moisture problem.

Our home is more energy efficient and safer, thanks to Gus and his crew! We had owned this 1920s…read morehome just a couple of years and aside from getting adequate insulation, updating the electrical was somewhere on our long list of home improvement updates. John advised us of the potential hazards of installing insulation around the old live wiring in the attic, so we hired electricians to remove knob and tube throughout and tidy up the space for safety. Gus was accommodating to get us quickly back on the schedule and the insulation work was fast, quiet, free of mess and the results look great. We already notice that our furnace doesn't turn on as often or as long now that the heat isn't escaping through the roof. Thank you Gus, John, David, and Sam!

Pacific Insulation removed all the old wood chips from my attic and added new upgraded insulation…read moreand baffles. The team was super friendly hard working and efficient.They worked about 6 hours in a extremely hot environment as the outside temps were upwards of 90 degrees. Never heard one complaint from either John or his partner.They cleaned up afterwards as well. I would highly recommend them. They take checks and credit cards. Just be aware that there is @a 3% fee if you use credit. I was able to book with them within a week of contact. They also gave me the Avista rebate form and told me how to fill it out. Really helpful in every way.

They were able to give us a quick quote; were professional and friendly; and installed our new…read moreinsulation with a couple of hours. They handled the rebate savings, making it a painless process for us. Looking forward to having an energy efficient home. And would definitely recommend their services. Thanks Daryl and team!!

Excellent service! Jason and Daryl are very professional, friendly, and easy to work with. Jason…read moreclearly explained my attic insulation inadequacies his recommendations, and worked with accommodating my scheduling needs. Daryl was efficient and tidy with the installation and thorough with answering my questions and walking me through the work completed. I would absolutely recommend and hire again.

Had them replace insulation. He was super nice to get the business, then when his team arrived he…read morewas upset other workers on site (who both told me he wa complaining to them and made it awkward...as they were fine working together to make it work), and to find out some of the insulation was fine to keep. So we did, but he didn't discount the work as I expected since a share of materials wasn't used. He said I wasted his time of 20-30 minutes for him to wait for his check when he finished before I knew and drove there. I had another house for him to do, but no thanks. Work appeared done right for what he did. Just an old grumpy guy who expected more than he should.

Mark was thorough, very clear in his explanation about my attic and crawl space needs. I liked him…read moreand his work ethics. His estimate was reasonable and I plan to use his services.