Buyer beware. We normally like to use small and locally owned businesses, and find that they…read moretypically provide superior service. That isn't the case here. Our new mattress was delivered, but the crew refused to take our old mattress and foundation, contrary to what Tarik had told us would happen when we purchased the new set. The installation crew leader was rude, unprofessionally dressed in pajama pants and driving a rental truck, and told us that they could not put the old mattress with into their truck because it had slight staining. He indicated that they were a subcontractor to the store and not employees. You had to look very hard to find a small sweat stain on the mattress, which was their excuse. To make things worse, he then said that they couldn't dispose of the foundation because they only take complete sets of mattresses and foundations. He said that they donate the used mattress to churches, but nothing of this nature was mentioned when we purchased the mattress. Our 12 year old mattress was quite worn out and I can't imaging anyone wanting it - it is ready for the landfill. Basically, we feel that we were lied to by Tarik. Should anything happen that requires a warranty, I no longer trust this store, as my gut feel is they would shirk their responsibility or tell us more lies. We were shopping for two mattresses, but I can tell you that the second certainly won't be purchased from this store.

Wow! What awesome service we received here. My husband and I were in search of a new mattress and…read morewe both had different preferences on types of mattresses we thought we'd like. The daughter who owns her store with her mom was super helpful, giving Recs and letting us try out each mattress. We went to a large mattress store after this and got terrible service and Ended up going right back to Mattresses and beyond to buy our mattress. We love it! Highly recommend.

Came here lookking for a discount price mattress. Guess what? I found it! Sales people were…read moreinvolved, but not overbearing at all. Loved the price, the quality and the experience. Plus, they have a very reasonable delivery price. All that to say, Mattress Wholesale is the best place to go to get a reasonable piece of bedding. Period. Highly recommended.

From the owner: Our mattress store has the names you want at the best possible price. When you see the prices we…read moreoffer, you will know why we should be your first and only stop when shopping for your new bedroom furniture. When looking for Sealy, Serta or other name brands, don't pay department store prices, come and see us. Use our experience to find the right features and products that fit your needs. We can outfit your entire room, including area rugs, so that it all works together. No need to wait for your new bed or furniture. We stock what we sell, no waiting on it to arrive from a warehouse. We quickly deliver your purchase so you can enjoy it sooner. Don't forget we have multiple financing options to meet your needs as well. Stop by today!

Scott was very helpful. Made the decision easy and guided me to a great mattress selection.read more

Mattress is over a week late and the people at the store have no idea why. Their corporate number…read moreis no help at all and is only an automated system that hangs up on you. The store refuses to refund the money. Avoid this company.

Wow. I just had the absolute worst experience at this Tempur-Pedic location. From the second we…read morewalked in the associate was nothing short of rude and miserable. We will be purchasing a mattress in the next 2-6 months and Tempur-Pedic is one of the final contenders. The associate walks up to us and says "Are you looking for bedding or a mattress?", no hello, how are you, my name is, etc. We were already turned off to the associate so we continued to walk and look around. The second we sat on the mattress she yells from across the room "You can't lay on that without a protective sheet!" so we proceed to walk out. There's a way to bring up that they would prefer a protective sheet and a way to approach that conversation but being loud and aggressive isn't that way. It gave us the opinion that she instantly thought we were just "kicking the tires". If you are seriously considering a Tempur-Pedic I recommend going to Twelve Oaks and asking for Autumn. She provided us with an amazing experience when we looked previously and even though Somerset is about 45min closer to us if we decide to go with this mattress we will drive there instead. This location doesn't deserve your business or your money and that associate doesn't deserve her job.

Customer service was amazing and was very helpful with my request. Great service and I got what I…read moreneeded!

Best game around if you need a great Mattress. After looking…read morearound for a new mattress my Dauther told me should compare there prices and I'm glad that I did. There prices are great, 20-30% less than all the other places. Great service and fast delivery.

Needed a new mid range mattress for my teenage son. Ronnie instantly greeted us as we walked into…read morethe store which is very clean and has a good vibe for a mattress store. He is extremely knowledgeable and friendly. We were presented with a range of mattresses and Ronnie was very cool and helpful with finding us a mattress in our price range. I highly recommend this location to anyone looking to buy a mattress. If you find one elsewhere they will even price match it so there's no reason not to buy local. He began running this store since early 2025 so negative reviews from before this point don't necessarily apply.

I got a new mattress delivered today. All I can say is I had not gotten rest when I slept since…read moreJanuary when I was out of town. I went from a King to Queen and got an extra firm mattress. My bedroom looks so much bigger now. For the first time in a long time, I will look forward to sleeping. I highly recommend Des (he works Sunday - Wednesday). Tell him Kat sent you, lol. He has ten years of experience and can answer any of your questions or concerns. THANK YOU DES!!

The guys there are knowledgeable and friendly! They make the bed buying experience very smooth. The…read moreprices are reasonable to lavish, and I truly think that they have something for everybody lookin to purchase a mattress. Thanks Jack and Ethan

im only giving two stars. i just got my refrigerator in September and now my freezer is gone out…read moreand I can't seem to get ahold of anyone. I got my refrigerator from the warren store. when it was brought in it was making this noise but I wasn't trying to complain due to the fact that I was already having trouble getting one from Lowes. now I've just lost food that I just purchased

I recommend NEVER ordering anything from American Freight, especially the Warren, MI location. I…read moreordered furniture for my home and only received a parts of my order the day of delivery. NO ONE contacted me to inform me of anything nor provided any solutions to resolve the matter. Their customer service is PISS POOR & their delivery service is a major rip off. DONT WASTE YOUR TIME.

3/12/2025 Gormans Furniture delivered our leather recliner. We ordered the recliner end of Jan…read more2025 and it arrived just as ordered. We were wanting a smaller, less bulky recliner for our upstairs bedroom and this style fit our needs. The craftsmanship seems to be well made, great quality and the pricing was a bit on the higher side. The delivery crew took great care getting the chair up the stairs and around the corner without scuffing the newly painted walls or the chair itself.

I decided to stop here to see if I might be able to find a bedframe that would be reasonable and…read moredecently priced. The last time I went to this store was at the Novi location. Our whole living room set and dining room set is from there. Not exactly the most cheap place or low end. Let's see what we can find today. Nancy greeted me at the front door. She asked me what I was looking for and I told her a bedframe. She told me that there's displays set up all around the store and to feel free to look around. I perused around the store looking at every bed and the location. I only saw a couple beds that were of interest to me. I finally went back and looked for Nancy and asked her if she had any darker finished wood bed frames. She flipped her page and I noticed that they had a lift bed available. Interestingly enough we've been looking at lift beds for the last couple weeks now. This is the first time I am seeing it at a store other than IKEA. The bed I picked out by Durham with the Soma wood finish came to just under $3700. With the current discount from 40% to 70% off it would be $2,771. It's made of solid wood and I picked a simple wood panel board as well as footboard. It also has solid wood bed rails. The lift itself is a steel metal frame. There's a $99 delivery charge. Their delivery workers and staff will install and unpack the bed frame for us. The lift bed allows for storage underneath the bed, and the metal steel frame will provide the appropriate support for the mattress. And no longer requires the boxspring. Nancy said it could take about a week before she gets word from the warehouse on when the bed will be available for delivery. She said it could take up to 12 weeks to get the bed, but she would know more when she hears from the warehouse. She will let me know in a week or so and text me an ETA. No contact after two weeks about my delivery date. I had to reach out to the store to find out for myself after a few weeks after my purchase and no calls. The customer service was already tepid up until the sale was in the bag and papers were signed. Not what I was expecting for a more expensive store and definitely not the same level of customer service as what I received from their Novi location. I suppose I should have gone back to their Novi location since I have always had better customer service and experience there than I did at the Troy location. No word after 3 weeks about timing for my lift bed delivery, yet I received a text from the sales woman asking to leave her a review after a week. Does she really think she's going to get a glowing review without following-up with me and letting 3 weeks go by without any information about my order or any timing updates at all. It feels like good customer service is now become more of an exception rather than a rule. Follow-up and follow through should be a rule and not an exception in this or any service industry. I spoke with Delora at the billing or main desk area. She said Nancy is usually good about following up with her customers. She gave me the latest ETA for delivery for end of April. Who knew it would take 3 months to get a Wood Lift bed. I received a thank you card from my sales rep, Nancy P. Over a month after purchase. I kind of felt bothered that she has asked for a survey and now this empty thank you card to me. It feels very much like her going through her normal process or motions as the role of a sales woman at this point. A call or text to let me know what I could expect my ordered bed is all I cared about. If you want to know anything about your delivery, best to reach out them, as they would likely not have contacted me until it was due for delivery and to collect the other half of the dues. I paid half the day of the purchase, and I will pay the other half the day before it gets delivered I finally got a call by end of March that my bed was in stock and ready to be delivered and assembled. I spoke with Shelly. She and I arranged payment for the other half of the statement ahead of delivery for the first week in April. The bed took about 10 weeks to come in for delivery. Does that mean my bed is newly built then. I put the order in on January 21st. I got a call a few days prior to the delivery date that gave me a 3 hour window, 8AM to 11AM. The delivery was the easiest part of the entire experience. Called me about 10-15 before coming to the house. They were in and out in less than 40 minutes. The new lift pad goes up quite easily from the metal frame. It definitely takes much more force and energy to drop the bed back down. The color matches the existing dresser and bedroom set in the spare bedroom perfectly. I do like the simplicity of the headboard. Hopefully won't bed lifting and dropping the bed too often.

Looking around the store was nice. Salesman can, introduced himself and told me if I needed…read moreanything, he would be ready to help. I found what I wanted, got good information of the pieces I wanted. Layaway was easy, and i got $500 credit to use in the end if I choose. It's been a few weeks due to the holidays, and no one bothered me with phone calls asking when I am going to make a payment. Planning on getting layaway as soon as I remove my Livingroom and dining room furniture out of the house. Sad that I would have to pay GW to move it out, that's a bummer. Very exciting about my choice in furniture.

New to the area we stopped in to furnish our new apartment. Ended up 2 chairs and a table were too…read morelarge for the space so we returned them. "25% restocking fee" we were told. Ok, outrageous, but it was our bad. 6 weeks later we STILL do not have our refund. We've called I've 20 times and been given a new story each time. This company clearly does not care about their customers or no how to manage money. Seems they may be having major financial issues if they can't process a simple refund.