Foam &amp; Cushion

(452 reviews)

I am updating my review.. My 5 star review sadly ended up…read morebeing a 2. The entire reason I came to mancinis was the ease and simplicity of the transaction as this was for my mom and not at my residence. The delivery was not that. I received via text a delivery window of 1-3 pm. The morning of before 10 am I received a call and text from the driver that he would be there in 1 hour. Irritating and unprofessional, but whatever. I thought I would just get it done. I re arranged my day, dropped what I was doing and went to meet him. I arrived a little over 1/2 hour later and let him know. This guy didn't show up until almost 2! No call, no apology. When he did get there he was rushed and rude and lazy. HE was rushed after wasting my day! He actually kind of just threw the mattress on the frame with attitude! Unbelievable. In the end, while I appreciated the knowledge and being able to physically feel the bed, I would have been better off leaving the showroom and ordering online from Amazon. If you decide to purchase from here with delivery go ahead and free up your whole day, as your time will not be respected.

Wonderful service from the Mancini's Concord location. I came in on a Saturday, luckily right…read morebefore the rush of other customers coming in, and were immediately greeted by the store manager, Suni. Suni led me through the different memory foam mattresses and in the end I was able to purchase a mattress, frame, and bed topper all within an hour. The frame was on sale for Black Friday and I was able to use an additional $150 off coupon that I found online when signing up for email notifications. The delivery and building of the bed was done the very next day.

Mattress Firm Pleasant Hill

(211 reviews)

We purchased a Sealy Elite Posturepedic mattress with an adjustable base today from Mattress Firm,…read moreand our experience was excellent. Jason helped us throughout the entire process he listened to our needs, showed us the best options, and never tried to up-sell us. He was patient, knowledgeable, and genuinely wanted to help us find the right fit. The purchase was smooth and easy from start to finish. We are excited to have a comfortable nights sleep. Highly recommend Jason and Mattress Firm!

Joey truly made an overwhelming process less intimidating and was lovely to work with! He…read moredefinitely listened to what we wanted and was so real with us which made it feel very authentic and not pushy at all. Highly recommend this place if you're looking to be supported in such a big purchase!

Mattress Firm Concord Avenue

4.3

(72 reviews)

So this review is going to stem throughout a several years. I purchased a bed at the Concord store…read morein March of 2019 , an adjustable bed king size so it had two XL twin size mattress frames on each side with moveable head/feet features. It was expensive, and in addition to the frame mattresses we also had it delivered to a new house we had just purchased and bought a 10 year warranty on the bed. Moving forward a couple of years my husband's side of the bed motor went out and was not functional so we called the warranty service and had a technician come do a service call. He was there for two minutes and then left. They promptly called us and told us it was not covered because the frame was bent. After many phone calls, we asked for a second opinion they finally sent out another technician, and he told us that the first technician had already been fired, and the bed was not bent, but the motor had burned out. Fine, the motors replaced and the bed worked fine no problems. A couple years forward the bed now is stuck in the upward position. It won't go down the feet work, but the head won't go down. We called the warranty service and they say because we've had so many calls. We've one had one service call. They need a video we send a video and they promptly send me a message telling me that we have no more warranty left and they're going to send me a check for $40. She told me they tell me I should go put that towards the new bedframe or another remote and there's nothing else they can do for us. Mind you the warranty that we paid for was a 10 year warranty. We've only had the bed for six years. They did not tell us that there was a cap on the money that we were able to spend. They told us that the bed was covered for 10 years. I will never again buy a bed from this facility or recommend any of my friends to go to mattress firm and purchase a bed there and I will make sure to tell anybody I know to never buy a bed or a warranty from that facility again.

Mike (supervisor) demonstrated superb customer service skills…read more I had issues with shipment on a box frame that I ordered online. I called the Concord Ave location and asked if he was able to assist me with tracking my order. He not only provided multiple options to resolve my concern, but he also acknowledged my situation and showed empathy. Mike was attentive and ensured all my concerns were addressed to have my bed set before the holidays. Mike truly took his time to hear me out and ensured I understood the entire process. I never once felt rushed with him and assured me that everything will be ok. In addition, Mike always "kept the door open" with me by telling me not hesitate to reach out if there are additional things I need. He felt warm, personable and approachable. As someone with years of retail experience, Mike hit the nail on the coffin with his customer service and social skills. Thanks Mike!

Clayton Furniture

4.1

(101 reviews)

f I could rate this place a -100000 I would. I genuinely regret spending a single dollar at Clayton…read moreFurniture. This was easily one of the most frustrating and disappointing experiences I've had with any business.I went in looking for a sturdy bed frame and made it VERY clear to Tony that I did not want something flimsy or cheap because I've had one break before. I specifically asked about the return policy twice and both times he confidently told me there was a 30 day return policy. Based on that, I trusted him and spent $400 on a king-size bed frame. Big mistake. I picked it up, it was built the SAME DAY, and the second I got onto the bed, it literally broke. Not after weeks or even days. Immediately. That is beyond unacceptable. A $400 bed frame should not collapse instantly. I could have bought something cheaper online that would've lasted longer than a few seconds. When I called the next day to figure out a solution, I was met with attitude right away. Instead of helping, the person on the phone acted like I was the problem. Then I'm suddenly told there is NO 30-day return policy?? I was told to come in and speak with the owner, so I did go in and Tony was there, and the moment I mentioned the bed breaking, his entire attitude changed. He became defensive, rude, and completely unprofessional. Instead of taking accountability, he tried to blame me and say I "built it wrong," which is ridiculous. I wasn't the one who built it, my father was and he even told me that the bed frame looks really flimsy and low quality. The frame was assembled correctly it's just extremely cheap and poorly made. What's even worse is that the "30-day return policy" he sold me on magically turned into a "30-day warranty for parts." That was NEVER explained upfront. That's misleading at best. His solution? For me to email them the broken part so they could replace it. Meaning I'm stuck fixing a brand new, already broken bed myself. Not only that but even if they do get me the same part I'm still going to have to buy better, sturdier, and stronger parts which is going to make the price for this horrible bed frame go up even more. I should not have to put more money into a bed frame I paid $400 for. I sent the email as requested, and it has now been 12 days with absolutely no follow-up, no resolution, nothing. I would not recommend this place to anyone. The products are cheaply made, the customer service is terrible, and the way they handle issues is unacceptable. Save your money and go somewhere that actually values honesty and quality.

Bought a bed, ottoman, and couch. Good experience and lowest prices I saw. until the ottoman never…read moreshowed. And the location handled it poorly always putting me off until the owner got in, and he was never in. Called 4 times and showed up in person. Yet I'm Still ottoman-less and refund-less

Mancini's Sleepworld - Walnut Creek

4.7

(260 reviews)

Robert and Brian 2 stars of the 5 though each deserve 10 on their own…read more I've been dealing with back and shoulder issues due to a mattress that needs to be replaced, we've been looking and researching mattresses and we're in the area so we walked in, the best decision we made. We were greeted but 2 welcoming guys who know their stuff, as soon as my hubby told them my issues recommendations were made but without that added pressure of buying. They let me try out all the options without feeling rushed. They have a ton of options each different from the next because everyone's needs and likes are different. We landed on one we both liked and we felt not only good about the value and price but more importantly that we bought from a reputable long standing establishment in the area. The have different mattresses for different needs and price points and no pressure to buy just 2 gentleman who want you to get a restful sleep! They even offered water (it was hot out) and had some snacks too. Thanks again guys for a pleasant experience!!!

Mancini sleep world is the absolute best !!!! Bought a tempur-pedic mattress and could not be…read morehappier with the customer service. The manager Brian went out of his way to make sure everything was perfect. I will never buy a mattress anywhere else In the future. If I could give 10 stars I would.

DFW Furniture Warehouse

3.4

(94 reviews)

•$

Very good service, fast and reliable.There's a lot of selections and very affordable prices no one…read morecan beat. You can choose a lot of styles and models from sofas to tables above and beyond customer service. Thank you Sam! Keep it up.

I don't like to leave negative reviews, but unfortunately, we had a really disappointing experience…read morewith DFW Furniture. At first, we were excited because the couch we purchased is nice and comfortable. We spent around $2,000 on furniture and paid an additional $200 delivery fee. The sales associate clearly told us that delivery would include removal of our old couches. That did not happen... When the movers arrived on Thursday, they delivered the new couch but refused to take the old ones. We were left with FOUR couches crammed into our living room and hallways, making our apartment basically unusable. When we asked the movers, they said it wasn't on their order. To make the matters worse, we tipped the movers under the impression they would be handling everything as promised ... but they simply left. When the movers called their supervisor asking for approval to pick up the old furniture, their supervisor said "No. Just leave. I need you guys at the next location." We contacted the store immediately, and the associate said because she forgot to notate it on the invoice that the old furniture needs to be removed, she would find someone to pick them up later that night. No one came. The next day, Friday, we followed up again and were told someone would "for sure" come Monday, leaving us with a claustrophobic living room for an entire weekend. Monday came and we received a call saying there was nothing they could do. No pickup. No solution. We were then offered a $100 store credit because apparently that's all they could do after spending $2,000+ and dealing with a situation that made our home unlivable for days. This entire issue happened because the associate failed to note the furniture removal on the order. We ended up having to rent a U-Haul and haul the couches to the dump ourselves, paying additional costs out of pocket. This experience was extremely frustrating and inconvenient. The lack of accountability and follow through is unacceptable. We will not be returning. We initially thought we would be able to purchase all of our furniture here, as we're in the process of replacing everything. However, after this experience, we will not be coming back. Originally, we planned to get an entire new set of furniture that same day & I'm honestly so glad we didn't because I can't imagine having double of everything in this case.

Mattress Firm Ygnacio Valley Road

(38 reviews)

Dan was THE most helpful staff member. His knowledge of how the exchange process works through our…read moreinitial outlet purchase (FirmCare warranty), the mattresses I expressed interest in, and overall knowledge of mattresses in general, made me feel like I couldn't be in better hands. I literally called our local store off of Ygnacio Valley Road to ask a question I wasn't sure would be able to get answered by someone not in customer service, and 20 minutes later, I had the mattress I was after ordered and scheduled for next-day delivery (CHRISTMAS EVE). Most importantly, Dan was able to keep it within my given claim amount--so I didn't have to pay a dime. One of these days I'll have to go in there in person and thank him! Seriously, I know large purchases like this can be stressful, and I've encountered many salespeople who are hounding you to upgrade and add x and y and z for additional charges. Not the case here with Dan. Dan, if you see this, it's the broke college student you helped on Christmas Eve Eve. You made my holiday and my no-longer-sore back thanks you!! Happy New Year to you and yours!! P.S. To Dan's Boss, give the man a raise :)

Zack was amazing! He's the New store manager highly suggest coming to this location. We assumed we…read morewould sit on a few beds and he'd be there IF we needed help. He walked us through the entire process, which mattress and each difference between all of them. WITH health support. Even suggested budget options so we could still get the same feeling. We went home with a new mattress delivery next day, full 10 year warranty, and a new Best friend. Best mattress experience! If you're considering it just do it!

Sleep Number

2.2

(21 reviews)

•$$$

I guess I'll take the time out and write a review on this store In particular... let me start by…read moresaying that sleep number is a great company with a lot of room for different types of growth/ innovation. What brought me into the store was looking for a new mattress for myself and my young daughter ...you know something pretty nice and sweet for our new home. I myself recently got into a pretty tough car accident so a good comfortable place to lay at night was at the top of my list... ah enter sales person Wanita I'm not sure about the her sleep number setting 65? But other then she was a huge help I literally got to try all the beds and really got a clear ideal on what to expect and what I should want for myself when it comes to this and it fits. I took a look at very cool twin bed for my little girl as Wanita walked away to get paperwork and a male salesperson walked me through everything for the children set ups. I think his name up was jake I can't remember entirely. But this duo here working the store was like really cool. Yes of course the MAKE the SALE motto was here but that HEY MAN WE CARE ABOUT YOU was felt extremely. Thank you sleep number. Seriously. I'll be back ... with friends and family.

Bought my $7000 sleep number bed which claimed to have a 10 year warranty as I would expect for…read morethis high end bed. After a few years the mattress separated from the base as the design was not great. I contacted sleep number support and I was informed that the warranty is a prorated warranty and I am only partially covered. Begrudgingly I agreed to pay the $465 out of pocket and assured that it would be shipped fedex within 24 hours. It didn't show up so I called and informed that my warranty mattress was out of stock and backordered for 8-10 weeks and they don't even have a delivery date. Meanwhile I gave an unusable mattress. No wonder they are doing poorly financially and can't supply warranty support for their customers and charge a premium for warranty replacements. Don't buy sleep number or pray you never have an issue!

Tempur-Pedic Flagship Store - Walnut Creek

4.2

(10 reviews)

I've always pass by this Tempur-Pedic store in the Broadway Plaza Shopping Center in Walnut Creek…read moreand was often curious of what so special about these mattresses. It was Black Friday weekend, and they had a BOGO Free and 50% off specials on their pillows; it sure was a great opportunity for me to finally check this store out, plus my son was in the market for a new bed. The store was very clean and organized. We were welcomed by Mark and TJ. Mark informed us of the Black Friday Specials, even offered to give us a full demo which we gladly accepted. He had us lay down on 3 different mattresses, illustrating the different firmness, then Mark showed us all the bells and whistles of the bed base. We were amazed! At the end of the demo, we asked for quotes on a Twin XL which Mark provided reflecting the Black Friday discounts. We ask Mark if there was special financing, and they did at 60 Month 0% financing for Black Friday. My son applied and was pre-approved. There was something about Mark that we were so drawn to him, he was such a positive person, very knowledgeable, he answered all the questions we had, and most importantly, not once were we ever pressured to buy. I truly felt he was placing himself in the our shoes, having an understanding from a customer 's perspective. After giving us the quotes, we told Mark that we would think about it and get back to him. We did end up buying 4 Breeze pillows and a neck pillow after Mark fully explained the difference of each one. I was blown away with the level of exceptional customer service by the staff of this store which truly exceeded my expectations. I did have the opportunity to interact with TJ, Zubia, and Marina who were also so friendly and helpful as we were looking at other products such as the Teddy Bear made out of the Temper-Pedic material. After thoughtful consideration, and with Mark's input, my son did end up purchasing an XL twin medium hybrid with a Tempur-Ego Power Base Highly recommend this Flagship store for a positive customer experience! Special Shout to Mark who was readily available the entire time while we were there. Even after our store visit, Mark took calls from us responding to our purchase inquiries and advising the next steps of delivery. Now that's what I call GREAT Customer Service!

They are great beds for a year or two then the foam starts breaking down and it's horribly…read moreuncomfortable. I have older Tempur-Pedic beds that are great. Don't even try to do a warranty claim Sealy bought them and it's a typical corporation and excludes everything. Don't walk run from this product. I wouldn't spend 5k plus on a bed that only lasts a few years. Very dissatisfied.

Mckays Shoe Repair

3.8

(142 reviews)

Sorry to hear they are moving and I am waiting to see with a new location will be…read more Always had a great experience in top quality workmanship Always a great value just waiting for the new spot If you have any questions, his phone number still works just leave a message even if it's in Spanish the greeting

Vladimir is the real deal! Great funky little shoe repair filled with professionalism. The business…read morewas established in the early 1950s and he took over a few years ago. There are some new supplies one can purchase etc. like shoe polish and laces. The best thing was that he fixed my Birkenstocks on the spot, didn't charge enough. I am a dedicated customer now. My father and his family ran a full service barbershop in the 50s in the San Francisco Financial District. I remember that customers would get their shoes shined while they were getting a haircut and I always loved the smell of shoe polish. I still have my dad's home shoe kit And now I know where to buy supplies when they run out. Great find!

A-1 Shoe & Luggage Repair

3.4

(141 reviews)

I purchased some beautiful Christian Louboutin shoes from a consignment shop that needed the tips…read morefrom the heel repaired. They fixed them and had them looking brand new within only 1 day!! I will be back!!

They made my 20 year old dance shoes new again! No more scuffs and completely resoled. Not only…read morethat, but they got it done quickly enough so I didn't have to miss a class.

Superior Auto & Upholstery

(26 reviews)

40 years of great work.At BMW Concord we recommended Jose and he always came through with perfect…read morequality. He had material that I'd leftover from all those years to match your car or boat

I have a convertible which has a 20+ aged top of vinyl which needed to be replaced, given the…read moreupcoming Spring showers. I had a top which is intact but needed to be either repaired or completely replaced. I had shopped around and I was getting all sorts of priced quotes. Jose, the owner, was honest and told me to probably replace the whole top, which had to be ordered. He gave me a middle quote and it worked with my budget. He just needed a 10% deposit and he told me to bring the car in once the top came in. It was a little over a week, but he was able to get the parts in and he told me he could replace it in a day.I brought my car in at Opening and he had all the work done in a full business day. I picked it up the next day and it was exactly what quoted me and the work was perfectly installed new top. I will definitely keep his business in mind if I needed any upholstery work done to my cars.

Armand's Auto Upholstery

(81 reviews)

Fast and quality service at a great value. The work was impeccable! Would highly recommend this…read moreplace to anyone looking to get some auto upholstery done.

I purchased a used Porsche Boxster S and one hot summer day the back window delaminated and…read moreseparated from the convertible top. I did some research and all roads led to Armand's Auto Upholstery. I asked Armand what he would recommend and he showed me a couple options, a plastic window option (original OEM) or a glass window option, I chose to the glass and years later it has held up well with no issues. Armand provides a high quality service and a fair and reasonable price. I would highly recommend the shop for your auto upholstery needs!

Genesis Auto Glass, Sunroofs & Upholstery

4.1

(83 reviews)

I have taken three cars to Genesis for different work. I keep cars a long time and sometimes they…read moreneed some upholstery work. The first time, Genesis fixed a tear in the seat on my 2002 BMW M5. The work was great and they were easy to work with. Erick also pointed out a worn spot that I did not see and told me they fixed it for free. The second time was my 2004 BMW 645i convertible where they also fixed a tear in the seat. Again, top quality work. Most recently was the center console pad on another BMW convertible. The work was great and again, Erick and his team were great. Overall, pricing was fair and the work was great. I would definitely use them again.

Did a great job on fixing a crack in my windshield. It was a larger crack and they spent extra…read moreeffort to make sure it wouldn't spread.

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Barb C.

2 years ago

Foam and Cushion (and owner Grey) were terrific. Unfortunately, Grey died a few months ago. He fought a valiant fight against cancer and did not want to die. He was only around 50. Very tragic. Unfortunately, because he passed away, the store had to close. So it is no longer open. read more

Jason P.

13 years ago

Went here for a memory foam mattress topper thingie last year. Not only was the product really awesome, but Grey was exceedingly helpful. He was honest about what I needed. Instead of a new mattress, he advised the less expensive option AND gave us a great price. read more

Bezi M.

1 year ago

They are permanently closes I think yelp should let everyone know!,,,,',,,,,,,,,,,,,,,,,,,,,,,,,,,

S J.

3 years ago

Awesome mattress made to order! Excellent product and service!!

Foam & Cushion - mattresses - Updated August 2026

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