I attended a child's birthday party here as a guest, and the experience was extremely…read moredisappointing--for me, for other parents, and especially for the birthday child's mom. When we first arrived, everything seemed fine. The problems began once it was time for food. Items were brought out in pieces: pizza would arrive with no plates, no napkins, no drinks, and no utensils. The kids were seated, hungry and thirsty, while adults waited an unreasonable amount of time for basic necessities that should have been brought together. It was very difficult to get the attention of the assigned party host. She was frequently chatting with other employees as if it were social hour rather than actively managing a children's birthday party. She moved extremely slowly between the table and the kitchen area, despite the short distance. At first, I gave her the benefit of the doubt--everyone can have an off day. However, it quickly became clear that nothing was being handled with urgency or organization. The host was walking around with a personal purse on her shoulder, which made it appear as though she had just arrived or was about to leave, not like she was fully engaged in her role. It also visibly got in the way of her working. Because the kids were waiting so long, I offered to help speed things up. I volunteered to carry drink pitchers while she gathered other items. She agreed. Despite that, essentials like napkins, utensils, ketchup, and drinks continued to take far too long to arrive. Eventually, I had to go to the café area myself to collect forks, napkins, and condiments so the children could finally eat. When the host later approached--slowly and casually--with items we had already retrieved, I informed her we had taken care of it. Instead of apologizing or acknowledging the delay, she appeared visibly annoyed, turned away, and walked off. Toward the end of the party, communication completely broke down. The host began ignoring me, and there was no notification about cake time, causing everyone to scramble because of the strict time limit. When I asked for her name due to her repeated rudeness and lack of professionalism, she responded dismissively, "Your party is over at three. You need to get out." She then refused to give her name and stated that she had "already told the manager all about me," implying I had done something wrong. This was extremely surprising, as I had only tried to help ensure the children could eat on time. Because of this, I went to speak directly with the manager. The manager informed me that she had not received any report from this employee at all. In fact, she acknowledged that she had noticed the host was disorganized, unfocused, and not doing what she was supposed to be doing. The manager also provided the employee's name, which is Lily. During this conversation, the manager mentioned that Lily is "very sensitive." While that may be true, it was concerning to hear in the context of a children's party. Sensitivity does not excuse poor communication, lack of organization, or unprofessional behavior--especially in a role that requires managing groups of children and interacting with paying families. When employees are not properly trained for these responsibilities, it ultimately reflects on the business as a whole. The facility itself has potential, but the lack of staff training, accountability, and professionalism completely overshadowed the experience. Because of this, I do not recommend hosting a birthday party here. Families deserve better organization, clearer communication, and staff who are prepared to do the job they were hired for.

Horrible experience. I arrived at this location and paid for my two kids to jump after some tome my…read morekids wanted me to Jump so i went back to purchase a adult pass n sock. Typically adult pass is 50% off but they charged me full price because i didn't purchase it along with my kids pass even though that 50% off promotion was never offered during initial purchase. Cashier did not honor it and didn't even attempt to call and manager or do anything to accommodate poor customer service will not be returning to this location

Celebrated my nephew birthday party there and it was epic. We called to book for a party of 12…read moreCall, this included a table for two hours, 4 pizza, the drinks and the set up and cleanup. The kids had an amazing time. They were so hyped that they did not want to leave. I was even able to participate with them, which is a plus. When you go in, you sign in with your party and you're directed to your table. There is a coordinator that basically tells you the timing of everything and is there if you need any help. They are also the one who put the bracelets on the kids and just help around. We end up winning two free tickets to come back and we also got a T-shirt, which is complementary to the package that we booked.

We have been to this Urban Air location many times. I'm always blown away by the kindness and…read morehelpfulness of the staff. It's something you don't find in South Florida very often so when you do, it stands out. My son has been asking to have his birthday party here for months and we finally got the opportunity to celebrate his seventh birthday at Urban Air, today. It was 10/10; a perfect party. I have three children and have hosted many birthdays. The staff is what set this one apart. Raenika and Erin really went above and beyond. They both knew what we needed without us having to ask. The kids all had a ton of fun. There was something for everyone and more than enough activities to keep the kids busy for two hours. Thank you, Urban Air for a great seventh birthday!

Great concept, however, they have at least two side/back doors that remain unlocked allowing…read morechildren to escape unseen. Also, they turn off the lights for way too long when they have younger kids at play. You can't see anything. Both huge safety concerns. I'd recommend it for older children until they correct those hazards. If those doors are fire exits, it should have an alarm when open as there is no one monitoring the doors. Also, 15 minutes is way too long especially considering you have a door in the back that can be opened without warning. You can't see your children when the lights are off unless you're jumping with them.

Honestly not impressed with this place, and much less by its prices and quality of services…read more Time was reserved for a party but previous party took longer and we were not allowed to use one of the empty party spaces. Instead we had to wait by walking around and trying to find other tables for the guests to sit while the kids played. It was all very rushed. We had minimal time to decorate the space. Another disappointment was the food. I don't expect much from food at places like this and I'm aware it's always going to be very similar as far as options go. But again, for as pricey as it is, at least it should have had good pizza. That was not the case. Nobody in the party was impressed with the food, sadly. All in all, never again hosting a party here. Taking the kids on a regular day to just jump around May be a possibility, but not certain.

Very good spaghetti and nice plants I like the birds and…read morethe jellyfish and sharks they are really fun I like flying on planes

The perfect place to take the kids to keep them active and lose some energy. The site has options…read moreto book for an allotted time and to purchase special jumping socks. Tuesdays they also have a special of $10 to jump which was even better. Since it was a week day it was perfect and not crowded at all. The kids were able to do all available activities without any issues and they had a blast.

Good indoor playground option that is near the house. It does get very crowded on Saturdays mostly…read moredue to birthday parties. I wish it was a little cleaner. Overall this is a great place for the variety of activities the kids can do

Kids had such a blast here. Went for a birthday party and the kids absolutely loved it. The whole…read moretime they had something to do and there are activities for kids of all ages. My daughter loved the trampoline, the obstacle course and the kids playground area. We went on a Saturday which can be busier than usual. Regardless it was still a great time.

We've been coming to Park Avenue for almost a year now and we love it so much! My daughter is in…read morethe preschool class and looks forward to coming every week. There are tons of classes to choose from, the schedule is very accommodating! Different ages and levels of classes available each day. The facility is clean and well kept. Plenty of seats and booths for parents to watch or get some work done with the kids play. We look forward to coming back for years to come!

Park Avenue Gymnastics is a family owned business who makes all of their athletes feel like family…read more My daughter has been a competitive gymnast at Park Avenue for years and we couldn't be happier. Not only does our daughter thrive athletically as a gymnast, but she's made lifelong friends and unbreakable bonds with the best Coaches in the business. If you're looking to get your son or daughter into gymnastics, look no farther than Park Avenue Gymnastics!

Clean facilities, welcoming staff and great coaches! My daughter is learning quickly.read more

Not returning to class here. My son was in tiny tots, it was ok, he had some fun, but there are…read morehardly any children in that class. Sometimes he was the only one. We partly signed him up to be around other kids. The teachers seem like teenagers who don't care that much.