Horrible customer service. Suggest not to go to this place they will not replace anything if it's…read morebroken. Tried out a vape in the store like you're supposed to did not work and they would not even replace it. When asked to replace it the person laughed in my face. When asked to speak to his supervisor he said he is the supervisor when asked to speak to the store manager and wanted to know his name he said well most people come there to see him. Would not recommend going there. Will be calling the better Business bureau on them.

Horrible customer service. Nobody greeted me upon entering (typical janesville style). Then he just…read morestares over my head to scroll through YouTube while he's helping me. After I paid he just says "here" and throws the coins in my hand. Also, it should be noted that neither of the two boys behind the counter were wearing masks.

Going to be a great place with good customer service very talkative & respectful... I've only had…read moreone or two problems going through the drive-thru sometimes they give me the wrong cigarette tubes!... Other than that they're pretty good Guys...

Just plain horrible stay away from this place. They charged me twice for something I purchased and…read morewhen I reached out the person on the phone a said I would need to bring in proof because anyone can call saying they were charged twice. When I informed him that I live an hour and a half away he said call your bank... I wish I could give this place negative stars all around horrible experience as well as customer service

The guy that was working today was so very helpful and so nice. He helped me was a lot of questions…read morethat I had.i can't remember his name but we were there around 3 o'clock today. Thanks a ton

If you are a pipe or cigar smoker then this is the place for you! They have the best selection of…read morepipes and pipe tobaccos that you'll find in WI! Everything from Missouri Meerschaum to Petersons. The first time I stopped here the owner was extremely friendly and took time (on his off day) to help me choose a great selection of tinned English blends and some great Virginia's. I ended up walking out of the shop with 4 new pipes and almost 6 months worth of tobaccos. I'm not a huge cigar smoker, but they have a large walk in humidor full of different brands. Chances are, if you're looking for it, they'll carry it. If the drive is too far for you, then go on their website! I've ordered from them 3 times now and every time my order has shown up quickly and with no damages. So definitely make the trip out here and pipe up a pipe or two! Support our local store!

The selection keeps getting better and better. New cigar shop with lots of smoking accessories…read more Everything is reasonably priced and of good quality. Knowledge staff and perfect hours of operation so you can stop in after work and pickup your favorite smoke. I stop in about every 2 weeks to see what's new and replace what I have smoked.

If I could, I'd add a photo here to show the crap quality of Alto vuse pods these retail rapists…read moresell and don't stand behind. I asked a new local shop on the south side to carry them and they do now!! And they're WAY cheaper! I bought 2 quad packs and all 8 pods are perfectly clear and not all burned to hell and unusable! The new little market gets them from a vendor. They don't get some black market cheap defective crap from China! My my my, what a difference! Southside shoppers, go to Romans! Awesome little store who values customer service and customers in general and they have a lot of stuff in there! Screw this vape shop. Smokers world on Milwaukee st is way better! Heck! Romans market is better !!!

I used to shop there all the time and spent a good $250.00 a month in that store. I also drove two…read morefriends with me who also spent a good 250.00 a month. The last time I bought from them. My total was 53.00, I gave the cashier a 100.00 bill. There were people waiting behind me in line so I put the money in my pocket and went straight home. When I got home, I put my money away and I had 37.00 in change, not the 47.00 I should have had. I called the store several times and the cashier said she would check the video and to give her about an hour. I waited about 2 hours, called back, then the same cashier told me she couldn't watch the video and the manager wouldn't be in for a couple days. I then waited a couple days and called and talked to the manager, she said she would get back to me after she watched the video. A couple days went by, still no word, so I called back. Manager is in the Janesville store. So I called the Janesville store and was told the manager was in the Delavan store, so I called that store and got a hold of her again. She said she will watch the video and get back to me again. A couple more days go by, no word. I called and manager not in again. So I went back to the Beloit store to get the 10.00 I was shorted. The cashier said the manager said the cashier gave me change and couldn't give me the 10.00 I was shorted. Yes I was given change, but not the correct change. Someone at the store pocketed my 10.00. Don't know if it was the cashier or the manager and because of the runaround they gave me, I will not go back to that store and the two friends I took with me won't either. So in the last year of me and my friends, not patronizing extreme smokes, they have lost about $9000.00 in revenue from us. Hope that $10.00 bill they ripped me off on was worth it.

My hands-down favorite vape shop. The staff is always incredibly helpful and very welcoming. It's…read moreactually the only shop I go to anymore, even though I live in a larger city (Janesville). They ALWAYS wear masks and are so helpful.

This is definitely my new favorite vape shop. The shop is super cute, very clean, and staff is…read moreexceptional. They have great deal and a wonderful variety of juices and mods. The staff will go above and beyond to attend to your needs. I definitely recommend this shop.

Listen to the reviews this place is sh*t. Any other shop will go ahead and replace a damaged/broken…read moreproduct this shop doesn't give a sh*t. Maybe they can learn how reviews impact sales and how customers can change their whole situation. My review probably won't slow down business but I know it'll save someone money out there. If you however do go, open everything in store and make sure it's working that way if it's broken they will replace it. IF I COULD GIVE 0 STARS I WOULD! WATCH OUT if anyone wants or needs proof of my situation let me know I have it all. Remember never do business with incompetent individuals.

Great place compared to other stores honestly, great selections, and honestly you can find what…read moreyour looking for, now does everyone that works there know what there doing maybe not, but you can't knock the business for that it's hard to find good help nowadays really kudos to them for keeping up you can say..