These guys went above and beyond for me! I accidentally ordered a 9wt and needed a 6wt. When I called, they immediately answered. Frank told me I could send it back for an exchange. They would hold the 6wt for me so it wouldn't sell out (screaming deal on a discontinued TFO Axiom II rod). I had some complicating factors with shipping and they also took care of that. After I sent the return, I called to make sure it was received and that the exchange would go through because it seemed like too many factors to magically happen. Well, Frank worked his magic and it all did go exactly as we discussed. The new rod was sent out the same day they received what I sent back and the shipping info was corrected so it would get to me within a week. I can't recommend these folks enough. Great prices, great customer service, and and overall awesome experience! read more

Do NOT buy their own Fly Shack brand tippets and leaders. Absolute junk. Break super easily. There is an obvious quality control issue with whatever manufacture they use (surely some shitty china factor) because a few worked fine but most failed. And it wasn't even an issue of testing them to their limits, they broke with hardly any force on them at all. Their flies are annoying because you have to poke a hole in the eye to get the glue out every time; at least with the smaller flies, which is what I bought. This should already have been done and is done by other online sellers like BigYflyco.com and is done with any flies I buy from brick and mortar fly shops. The clippers are junk too and obviously from china. They do not cut cleanly at all. If you buy from them stick to the name brand stuff and avoid their own personal brand crap and avoid their flies if you don't want to be poking out the eye hole very single time you put on a fly. read more

Awesome company! My flies got here in 6 days. I ordered around 40 flies and they all got here. I recommend this site and the flies seem very good. I haven't put them in the water but they seem durable and there isn't no loose material. These flies seem great hopefully i can catch a first trout after years. read more

Fly Shack - All the flies i ordered - Outdoor Gear Near Me - Gloversville, New York

After finding these folks via an internet search for a discount fly line, I checked out their website, and bought 2 fly lines and backing....I spent $47, my order was placed on Saturday the 24th of July, and it appeared in my mailbox, across the country in Oregon on Tuesday, the 27th, with free shipping! Now that's service done right, I got the products I wanted promptly, at a good price! I will not hesitate to recommend these people to my friends! read more

The best company to do business with. Excellent quality products. Fast response to questions. Excellent staff with expert knowledge. Fast turn around shipping orders and normally processed same day. Can't say enough good things about the courteous and professional service Heather and staff provide... read more

Fly Shack - Outdoor Gear Near Me - Gloversville, New York

After spin casting for many, many years, I decided that I wanted to change things up. So, I am brand new to fly fishing, and am trying to put together a selection of equipment that I need to be successful. First, I was impressed with the selection of flies and gear they have available. But, when placing my order, I inadvertently ordered flies with the wrong size hooks. I emailed them, explaining that I placed the order, and noticed I had not selected the size I wanted. I almost immediately got a response from Frank, their Customer Service Director. He changed my order to exactly what I wanted, saving me the hassle of a reorder, or ending up with flies that I couldn't use. Pays to buy from people who know, and care. read more

I ordered in June and some of my order came within a week however 2 months later I still have not received the balance of my order. I contacted them and they were prompt to respond. I was not told that any of my order was on backorder until I contacted them. I have now asked for a refund. read more

I searched far and wide for a fly called the "King River Caddis" for my upcoming King River fly fishing expedition. My search eventually found the one website offering the specialty fly. I placed my order and 3 days later had the flies. They ship from New York so they must have processed and shipped my order immediately. The tie quality of the flies looks excellent and I am hoping they are durable as well. The website has every other type of fly so I will surely be placing more orders in the near future. Cheers read more

I will start with saying the lady I spoke with on the phone was very cordial everytime I called. But I will never buy another thing from Fly Shack in Gloversville, NY. I ordered my son's MAIN Christmas gift from them the beginning of December 2020. It never arrive until the first week in January 2021. This event ruined my Son's Christmas as there was no 'big' gift under the tree for him during gift opening time. Upon speaking with the main supervisor at the post ofice in Gloversville, she did some research and then informed me that they never received a package for ME from Fly Shack and suggested I have the lady I spoke with at Fly Shack call her. When I called the lady at Fly Shack and told her what the Post Master had told me, she told me she would send another package out. That second package never arrived so that tells me she never sent it to begin with. As stated previously, I did finally get the original item in January. This never should have happened and they were sure to charge my credit card right away though. Since all this, I have found one other person who had the same experience from Fly Shack back in December which tells me there are probably several people this has happened to. My son is an avid fishman and spends a lot on his fishing equipment but none of us here will ever buy from Fly Shack again. I have gotten my story told to many, many people. Fly Shack needs to overhaul their shipping procedures and start by NOT using the Post Office to ship orders. Use FedEX or UPS. read more

Very disappointed in several ways. I ordered about 50 flies. It took 6 weeks to get half the order and they never fulfilled the rest of the order! The quality of the flies I received was poor. They had less material and a skinner look than the same fly bought from others. The hook shaft moved around and the bead heads slid up and down the shaft...very poor quality. I would stay away. read more

Horrible communication and customer service. Ordered a shirt from the website for Christmas (on December 7), and was told later that it was on backorder. Called several times and no one answered. Finally spoke with a sales representative and was told "there's nothing we can do" (to make up this mess to me). Bottom line...no shirt for Christmas. They wouldn't even try to make it up to me by sending some small item - I asked for anything (stickers? hat?) and was told flat out NO. As someone that spends thousands per year on fly fishing equipment, and buys most of it online, I will say that this is one of the worst online experiences I have had. Fly Shack, you will not get another dollar from me, and I'll do my best to let my fishing buddies know to stay away as well! read more

As a fly fisherman from Texas I love their huge selection of flies, high fly quality, and cheap FAST shipping. I buy all of my flies, leader, and tippet from here. read more

Ive been shopping here for years! Great shop...they'll get you sorted out!

Very friendly staff. Very knowledgeable! Plenty of inventory to choose from. They also have a high business on line. Ship everywhere.Stop by you won't regret it! read more

The USPC lost my order ! and the people at the Fly Shack went out of their way to help even though they where not responsible . They sell a great product and their prices are unbeatable. read more

Their Flies are lacking. Don't be fooled by the images. The pictures on the website were beautiful. What I got, not even close. I placed an order for 16 different Streamer flies, Beautiful in color. What came, lets just say I couldn't even tell what fly was what. they all looked the same. brown instead of red, a green feathers replaced with a few strands of green string, Flies that were large and full in the pics came small and skinny,Feathers were replaced with paint globs. the list goes on. read more

great flies. great price. super fast shipping.

it has taken almost 2 month to get my hooks !!! and i still have not got them.........