We purchased from this company for years. The bulk confetti product is solid. Their shipping charges are high but the quality of the product was worth it. They ship using FEDEX, which creates a whole set of problems in our delivery area. That being said, a delivery was allegedly attempted. However, there was no door tag or any indication that a delivery had been made. There is no record of a phone call to get buzzed in to our secure building either. So, I have to spend about an hour on the phone to get the package redirected to avoid any potential problems. And, FEDEX allegedly attempts another delivery. No door tag. No proof of any delivery attempt. Is that the shipper's fault? No. Is blaming your customer? You bet. Is claiming that FEDEX cannot guarantee any deliveries until January 2020? Flutter Fetti's shipping department actually claims the following in an email we received from their shipping manager: "I was told what happened with your order, I spoke with Fed-Ex directly and they have told me, that due to the holidays they are just packed from head to toe with packages and were unable to deliver your package." If they were unable to delivery my package because they cannot handle the volume, they how did they even make an attempt? Who is lying here? Be serious. If you use a vendor who creates problems for your customer that has been buying from you for years, don't lay blame on everyone else. We will make our future purchases on Amazon. It costs more but we certainly won't have these headaches. May you have a very blessed and Merry Christmas. read more