Basically any time you read a Yelp review for a New York establishment, just add half a star because NY'ers are complainers, and nowhere is this more apparent than in reviews for this pool. This pool is really nice, especially considering that $150 per year gets you access to ALL of the recreation centers including this one. Of all pools I've tried, this one hits a solid B+ in cleanliness, customer service, and locker rooms.
If you've been to Charlie Sava Pool in San Francisco, this is pretty much the same deal: very nice pool, big, great natural light, reasonably attentive lifeguards-- but terrible, outdated, TINY locker rooms. Seriously, bring two locks so that you can use one (shoe-box sized) locker for your bag, and one locker for your clothes and shoes. There are about 30 full-length (but narrower than average) lockers, about 60 half-length, and I want to say about 150 shoe-box sized lockers in the locker room, which is uncomfortably tight (you know how a tent will be advertised for "four men" but when you get the tent it would only work if those four men are really, really close friends? And have no personal possessions? It's like that. My suggestion is change quickly in the shower cubicle, then go outside the locker room to re-pack your things and put your shoes on.) It's not like they can change this, but if anyone from the Parks & Rec department is reading this, please consider renovating with larger lockers. Like 40%+ of this city does not have a car, so you need to design for the fact that most of your users are not going to be able to leave stuff in a trunk. There are something like 8-10 showers, most with curtains, and I've never had to wait for one.
The service is basically fine, just inattentive and uninterested, AKA par for NY customer service. If you care to ask a question, it will be answered begrudgingly but politely, as if the staff were astonished that anyone would even care about anything. They've been courteous but not welcoming or enthusiastic, which is already a higher bar than the service at most businesses I've encountered in New York, so I'm thankful. I have no problems with the service here, though it could be better. I'm trans and I'm pretty sure they have my back if/when people give me crap about it, and that's all I'm really worried about.
It's reasonably clean, both the pool and the locker rooms, considering that it's a public facility open 7 days a week. I'm actually pretty impressed that they maintain it as well as they do. The amount of random crud on the bottom is as expected, the water doesn't taste weird and is quite clear, and it's been a month and I haven't erupted into any horrible skin problems, so I'll consider that a success. Most people seem to wear rubber sandals in the shower, but not everyone, and most people don't seem to use soap in showers, opting instead to just rinse off. This is pretty standard for pools that don't have a gym attached, and I'll continue to believe that chlorine kills everything and don't tell me different, I need to sleep at night. If you practice good showering and handwashing at home --and you should if you swim here and/or ride the subway!-- you shouldn't worry.
Rules: I appreciate that they absolutely will not let you in without a cap and serious lock, which is actually enforced. The website rules about men's swimsuits requiring a mesh lining and the no-electronic-devices rules should be clarified to state that Speedos and jammers are allowed, and that bone-conduction swim radios are also allowed provided they don't broadcast outside your head. I haven't tried with fins or hand paddles yet, but I suspect you'd want to ask first. I do frequently see kickboards used in lap swimming, so that may be OK. Lane speed is not enforced in any way, but I suspect that if people were causing a hazard the lifeguards would do something. Your standard mix of polite and oblivious swimmers applies here as it does at other pools; the clientele skews older at the times I visit.
The average speed is less than a mile an hour in the medium lanes, and most swimmers don't appear to be anywhere near two miles an hour in the fast lane, but maybe I'm not coming at the right time (I usually show up mid-afternoon and late evenings-- maybe the serious swimmers are in the early morning?) There are always too many people in the locker rooms because the locker rooms are too damn small, but I usually don't swim with more than 3 other people in a lane. The convention here is circles, not split lanes, even when only two swimmers are sharing a lane. The lanes are wide compared to most places in San Francisco and most non-Olympic pools.
The biggest factor for me is that they have lap swim at most time when the pool is open, so if your work schedule is weird, you can probably still find a window of time for swimming every day of the week. That, the reasonable quality, and the extreme cheapness make this my new home pool! read more