Floyd/Blue Ridge Okey KOA Holiday, PLEASE READ: We have stayed at many KOA campgrounds over the past several years, so we understand the differences between a Journey, Holiday, and Resort. Unfortunately, our experience at KOA Floyd/Blue Ridge Parkway has been extremely disappointing.
This campground is the furthest thing from a KOA Holiday that I have ever experienced. Our site is essentially a dirt lot with some grass. We have full hookups (water, sewer, and electric), but that's where the "Holiday" experience ends.
The nearest garbage receptacles are an extremely long walk from our site, the laundry facilities are also a considerable distance away, and there are virtually no amenities that justify this campground being classified--or priced--as a KOA Holiday.
When I asked the gentleman at check-in what qualified the campground as a Holiday, his response was, "We were just approved to be a Holiday, and we'll be adding amenities."
If that's the case, then the campground should not be charging Holiday rates until it actually offers the amenities and experience that define a KOA Holiday. Advertising a future vision instead of the current reality feels misleading. They also did surge pricing for a festival that was taking place. We had no idea and we were not attending the festival and if they were going to do surge pricing, they should've said that on the website when booking the reservation, but they didn't. We basically paid $100 a night for a dirt lot.
I also contacted KOA Customer Care to explain my concerns, but I was disappointed by the lack of interest in addressing the issue. After years of traveling and staying at KOAs across the country, this is the first time I've felt so let down by both a campground and KOA's response.
I hope KOA takes a closer look at how this campground is being represented so future guests know exactly what to expect. read more