Flowers For You was supposed to do the flowers for our wedding on October 21, 2011. When the flowers had not arrived and it was only an hour until our ceremony a friend called and found that Cindy thought the wedding was the next day! After some discussion they said they would get them there as soon as possible. Our flowers arrived half way through the wedding photos! We had no flowers for our ceremony! I had a disappointed flower girl with no petals to drop. My husbands family photos have no flowers in them. My mother in law who is very sick with cancer never even saw her corsage!
While I understand that mistakes happen I feel that dealing with your mistake as quickly and apologetically as possible is a very important part of good customer service. Apparently Flowers For You has no idea about this. The day of the wedding when Cindy finally showed up with the flowers she barely said two words to me, I am sorry was not one of them! She dropped the flowers and ran with her tail tucked as fast as she could. I did not try to deal with this blunder that day as I did not think it was appropriate and did not want any further negatives on our wedding day!
I called the next morning to find out when I would receive my refund and Cindy was unavailable. I was told by the person on the phone that she would find out what would be done and that someone would call me that day or by Monday at the latest. I never received a call. I called again while on my honeymoon and was told that the accountant would be cutting me a check. Upon returning from our honeymoon there was no check in the mailbox. I called again and was told that this person was not aware of what was going on but would have Cindy call me. I can honestly say to this point I had been very patient and was calm each time I called.
I now have been calling 1-3 times per week to find out what is going on with my refund to be told each time that I would be receiving it in the mail. Yesterday I blew up when I was told that I would get a refund but they were not sure when because Cindy was trying to come up with the money! At no time has Cindy bothered to return a single call to me. This flower shop apparently feels that if they have screwed up the customer can be left in the dark and they could care less about making things right.
If they had simply told me what was going on from the beginning and made some effort to apologize for their mistake I honestly would not be writing this review! The flowers were beautiful and what I wanted (unfortunately they were too late for this count for much!). As I said earlier I understand that mistakes happen. If they are having financial difficulties they should have told me that and set up a repayment plan I would have worked with them. Instead they are not returning my calls and now appear too be using caller ID to screen my calls and not answer them.
This business has been around for a long time but apparently they have never learned a thing about making a mistake right!
I would recommend steering clear of this flower shop if you want good customer service and if you want your flowers to show on the correct day! read more
