Obviously this florist has no regards for customer satisfaction and certainly does not know how to communicate. I wish I would have read the other reviews having the same problem of not receiving what was ordered. Dealing with this florist was the worst experience I have ever had with a florist! I placed an order on Tuesday for a Wednesday delivery.
I called that morning to get an idea of a time for the delivery to make sure my daughter-in-law would be home. The phone to Flowers By Us just rang. I called 5 times and finally someone answered at 1:05 pm.
The lady I spoke to was Judy who said they had no orders for a delivery that day. I gave her the information and she kept asking where I ordered them from, I gave her the website which she confirmed was her website. She said she didn't do deliveries that day.
After insisting I placed an order on their website and my credit card was charged she finally found the order, and said she didn't have these particular flowers but could do something very comparable in blue, white and some yellow. I said that would be fine I just would like them to be delivered that day.
This is what was received, and I must say this is the most hideous arrangement I have ever seen, and certainly not worth $63.55. I called repeatedly to express my disappointment and again, the phone just rings. To say I am disappointed is an understatement. How unprofessional! I made every effort to get a replacement or a refund before placing this review. However, no response.
Below is a photo of what I ordered and a photo of what was delivered. What an embarrassment it was to see these flowers! Honestly, it looks like she just grabbed a handful of flowers and threw them in a vase. If you cannot provide the service you advertise then refund the money so customers can order from a florist who can deliver what they promise! read more