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    Flowerama

    3.7 (3 reviews)
    Open 7:00 am - 8:00 pm

    Services - Flowerama

    Floral design and installation

    Flowerama Photos

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    Northwest Arkansas Florist Inc - The first bouquet they presented me with on my wedding day... that looks nothing like it's meant to.

    Northwest Arkansas Florist Inc

    (29 reviews)

    $$

    Future brides, beware. I had a nightmare experience with NWA Florist. 2 stars instead of 1 because…read moreI was ultimately provided with a partial refund for the numerous problems. I worked with Megan, the shop owner, starting in May of 2024 on a bridal bouquet, 2 bridesmaids bouquets, and 3 boutonnières. We had a consultation, I provided them with photos of my inspiration, as well as budget, wedding colors, and general other details. Together we picked out florals that would match from Megan's suggestions and I was assured it would be no issue achieving my look (first picture, cascading bouquet design of fall colors, eucalyptus, roses, etc). Months later, after numerous consultations, signing a contract, paying both my deposit and full payment, I double checked the shop hours and saw they'd be closed the day of my wedding. Upon inquiring about this, they charged me an additional fee to "stay open" the day we already contracted and paid them for, claiming it was a mistake, to pick up my flowers. Less than a week before my wedding, they emailed me saying they couldn't get my flowers in and I'd need to pick new ones. After a stressful call and being assured that, too, was a mistake... the morning of my wedding I received a text message with photo 2 and what they claimed was my bouquet (the red and pink). It looked nothing like my inspiration. Megan claimed she knew the flowers came in the wrong color and I should have been told ahead of time but that flower colors fluctuate and it was out of her control. She also saw no issue with the shape. The morning of my wedding turned into a huge fiasco. Megan inappropriately kept trying to come to our airbnb to "fix it" after being told we had no space for her, my mom had to miss her original hair appointment to go to the shop instead (which, we had to wait for them because it turned out they were actually open doing deliveries for another wedding that day anyway?) and we ended up with photo 3, some poorly sprayed (they ran out of spray midway through) roses and peach carnation bouquets that didn't match anything, with purple wax flowers that were meant to be white, alongside filler we never agreed on and was never in our signed proposal. When I called for a refund, Megan put her husband on the phone who told me "he saw our wedding and it looked fine to him" so he saw no issue (I'm not sure how, we have yet to get the photos back from our photographer - she hasn't even began working on them yet - and they weren't at our wedding of course, which was a private venue, but that's besides the point). He was incredibly rude. They offered no real accountability or apology and only kept telling me they take pride in their business. I settled for my flowers for my late October wedding and was really disappointed in the end. It was a beautiful bouquet, but it was not what I envisioned or what I was promised. It looked nothing like what I paid for and did not match my decorations or colors at all. I ended up cancelling my bouquet preservation. We ask that in the future your business be more transparent about color fluctuations (especially for things like weddings when palates are important and you're making the suggestions for clients) and your abilities in consultations, that your communication improve, and that you're upfront about bait and switch or hidden fees EDIT: lowering my review to 1 star because owner texted me at 12:30am begging me to remove the review - not because they're taking accountability, making changes and apologizing - because "they know it could have gone better but they're a family owned small business and want to pass it to their kids one day and reviews area important to them". Yikes.

    Wonderful people! Top notch service and great selection of exotic flowers to choose from. They were…read moreable to put together a very unique arrangement for me.

    Flowerama - florists - Updated May 2026

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