Terrible customer service. Let me start with this was my second time attempting to do business with them. The first time went smooth and I was satisfied with what I got. Now the second time around was a movie. I was buying these arrangements for my late grandmother. So I called the company the day before I need the arrangements and said I wanted orchids with sunflowers. The young lady on the phone said she would give me a call when it was finished and promised to send me a picture, she didn't. 10 mins before I was scheduled to pick up the flowers I called the number one the website. I CALLED 20 times just to get a hold of someone. The young lady told me "you do know you're calling me personal phone number right" like if I was supposed to know that in the first place. I called the number on the website. 2nd, I was already upset I had to call 20 times in regards to my order. I wanted to confirm it was ready. When I asked for the picture she sent me orchids with regular yellow flowers. Not sunflowers. When I asked her what happened to the sunflowers she said she didn't have them available. Mind you, they never called out of courtesy to let me know that didn't have what I asked for to come up with an alternative. As far as I knew I was paying money for what we agreed on over the phone. WHEN I GET TO THE SHOP THERE WAS NO ONE THERE. THERE WAS 2 BIG DOGS LOOSE IN THE STORE. ONE WAS A HUSKY WHICH ALMOST BIT ME. I was livid at this point. After about 10-15 mins waiting for someone to show up, the "manager Eddie" showed up and started laughing and said the dogs don't bite. When I was telling him my experience there with his unprofessional daughter I told him I wasn't going to pay the amount of money they asked for cause that wasn't what I asked for. I was actually asking for a discount but before he let me finish my sentence he told someone one the phone what was going on and they agreed I wasn't taking anything from there without even wanting to work with me. Me and the manager ended up exchanging words and he offended me FOR BEING CUBAN. These people don't even have coolers to keep these flowers healthy. THIS PLACE IS A JOKE AND DISRESPECTFUL. THEY LUCKY I DIDNT CALL THE COPS WHEN I WAS ALONE IN THE STORE WITH 2 BIG ASS DOGS. If you're gonna buy off these people, MAKE SURE THEY HAVE WHAT YOU WANT AVAILABLE FIRST. AND MAKE SURE TO GET AN OPERABLE NUMBER. ALSO THE FLOWER ARRANGEMENTS DONT COST $110 THERE THEY JUST WANT TO HUSTLE YOU TO SEE HOW MUCH YOURE WILLING TO PAY. The young lady told me on the phone herself. read more