TNT auto rental is honestly the easiest it's gonna get. They got me a car in no time for the best…read moreprice I could find.

I'm gonna keep this short & sweet. TNT Auto is amazing like 8th wonder of the world amazing!! They…read morehave literally taken the burden of booking a rental car (which I do alot for work) and turned it into the easiest experience ever. They personally drop off and pick up the cars from your house and send over a receipt via email. The staff is so pleasant and accommodating they get how busy I am and tailor their communication style to meet my needs!! Five Fabulous stars for TNT Auto, check them out!!

All the guys at this location were great! They found a rental on a day where most were booked and…read moremade the experience great! Super friendly and accommodating which is rare with most rental car places we've dealt with in the past.

Made 2 reservations for today and one in the morning got canceled luckily I didn't leave the house…read morebut the 2nd reservation i made for 2pm I leave the house to go pick up the car and on the way there I get a call from them saying there are no cars available. The 3rd time I called they told me an area manager should call and it would be very quick and responsive and here I am waiting still for a call back or anything.

We had a death in the family so we had to immediately fly from Phoenix, AZ to the Richmond…read more(Virginia) airport. We spent the night packing and making arrangements so we only had two hours of sleep that night. After traveling all day we arrived at the Richmond Airport around 11:00 PM. When I went to Budget to get our car, I was told it would be two hours before they had a car ready for us. The agent told us they had a car for us, but for some reason we would have to wait two hours and he would call our name when our car was ready. There were about 75 people all waiting for their Budget rental cars standing around the Budget counter. While I was at the counter, another customer asked if they had called his name. The agent's response was that he had not called anyone's name yet. So with only two hours of sleep in the last 36 hours, we were stuck waiting for our Budget rental car. We were seriously considering calling an Uber to drive us to our hotel which was 1.5 hours away. We had gone over to the Alamo counter, but they had a sign stating they were only taking customers with a current reservation. I had booked the Budget car through Costco and wanted them to know about the terrible position Budget had put us in. After calling Costco Travel, the agent cancelled our reservation with Budget and made one with Alamo. We went to the Alamo counter and spoke to the extremely friendly agent, I wish I could remember his name. He reminded me of Morgan Freeman! Twenty minutes later we were driving out of the airport in our Alamo rental car. I will never use Budget again. Costco and Alamo saved the day.

I rented from Alamo and it was probably the best car rental place I've been to. I've been to…read moreenterprise and hertz which are way more expensive than Alamo. Friendly staff too.

Ellis perfect guy, very straight forward, Get the job done...He makes sure to give you good…read moreservice.......However I can't say the same for David he IS very UNPROFESSIONAL!!! Lies about call backs, very argumentative!!!

I rented a vehicle with automax this past weekend. Ellis made sure I had a vehicle for my birthday…read moregetaway with same day service and no reservation. He was even nice enough to actually call me and wished me a happy birthday on my birthday. I will definitely rate them with a10/10 and will refer anyone to them looking for a last minute rental.

Mattie picked me up. Amanda and Deiondre helped me in the store. A+ all around. Amazing crew.read more

Arrived today ready to pick up my car for a weekend getaway... I'm excited because I am ready for…read morefun, food & relaxation. I arrive and am told the system is down. Ok, no worries. I observe a customer go get his car and the car battery is dead! I'm thinking this ain't good business and it does not apply to me so I proceed to ask about my rental. " we tried calling you to inform you that your car has been cancelled ". No ma'am you did not because I haven't received a call and my number is still on and I've rented from here before and this is unacceptable. When I ask if they can help find me a car and they said no. I'm totally heartbroken and I am upset because why make reservations if they ain't honoring it... there was no empathy or customer service. Unacceptable behavior & work practices I called corporate and hope that this is resolved

Unfortunately, my parked car was hit in a parking lot, necessitating two separate visits to…read moreEnterprise within a month for rental services. During the first visit, I was provided with a 2026 BMX X3, which has a plethora of advanced features. However, as someone born in the 1960s, I found the technology a bit overwhelming. For the second visit, the 2025 Toyota Corolla Cross was a more suitable choice. The drivers sent to pick me up from the dealership or body shop were professional and friendly on both occasions. Despite the busy atmosphere at the office and the high volume of phone calls, the Enterprise staff remained courteous, professional, attentive, and friendly. Nicki was a joy to work with.

I wish I could give this place 0 stars!!! They called and requested we come in early for our 4:00…read morepick up because they close at 4. The agent at the desk actually laughed at us when we arrived at 2 to tell us they only meant 10 minutes early. However, she checked us in and assured us our vehicle only needed cleaned, could we come back in an hour. When we came back, we were informed they had no vehicles and we would have to drive 40 minutes to the airport to get one because every where else was closed!! I've never dealt with such useless people in my life!! Enterprise is a complete joke and I will be taking my business elsewhere!!

This place saved my life when no other car rental company in Richmomd had anything but Trucks, Vans…read moreand Tahoes to rent. Reggie was very nice and accomodating. He called the car insurance company who were paying for this rental and did all the paperwork. I am a small short person who has ALWAYS driven a compact car. I did not feel safe driving a Van at all. And living in the city, and never having paralle parked a van, all the options the other company offered were unacceptable. It is not a fancy place, and it can be difficult to find, but they went out of their way for me. I certainly appreciate that.

Walked in to pick up my rental car and had to wait for the young lady behind the counter to finish…read moreeating. Two other people were there eating as well and just left me standing. After she went outside to assist someone else she finally addressed me and then she didn't have the car I rented but told me she could rent next size up for more money. What good is a reservation? If you don't have the car then don't accept the reservation. The place is dirty and very unwelcoming. She advised me that each location is privately owned. That explained why the one down the street was so clean and professional and this one was a dump.

This place took my reservation a month in advance. Then when I got to there shop…read more From over 100 miles away. They treated me like shi++. The managers was the one. I think he is racist. Because that's how I was treated, sorry Enterprise. This manager or any other manager from an enterprise. Will never see my business ever again. I advise you take your money somewhere they appreciate the customers. Truly Horrible.............. The location is 7919 West Broad street Richmond Va.

These folks provided a car for me while my vehicle was being repaired from an auto accident. They…read morepicked me up at the body shop, provided me a nice little car to get around in, and took me back to the body shop when my car was ready...all with a minimum of hassle. Chris is wonderful!

This is a response to Mr. Gilbert. Since he wanted to post my picture and tell a bunch of lies…read more First off y'all were extremely aggressive and did absolutely have me bullied into a corner. I being the employee could only do what I was TOLD I could do by my bosses at the time. Yes, bosses there were 2. My big boss was a MALE and did get involved after the way you were treating me. I was there by myself that day and have restrictions on what I can do and can't. Which is why after you continued to be extremely rude and call me out of my name I let you speak directly to my STORE manager who was a FEMALE. Calling me a lier is DEFAMATION. I was scared because not only were you cussing at me but you were also videoing me and being aggressive! I really wanted you to post it but I guess you couldn't cuz it made YOU look bad. During my time there y'all were the WORST humans I had to deal with. Sometimes you can't get your way and bullying people won't do it for you. I hope you've learned to treat customer service representatives with respect. Have a life you deserve.

Hertz is the slowest least efficient car rental experience of all time. Go wait at one counter in…read moreone line then go to a different counter outside to wait in a second line to the get service from a slow apathetic employee. Saved like $10 cuz they had a deal but will never ever again cheap out to save a few bucks for such a horrible experience.