I'm gonna keep this short & sweet. TNT Auto is amazing like 8th wonder of the world amazing!! They…read morehave literally taken the burden of booking a rental car (which I do alot for work) and turned it into the easiest experience ever. They personally drop off and pick up the cars from your house and send over a receipt via email. The staff is so pleasant and accommodating they get how busy I am and tailor their communication style to meet my needs!! Five Fabulous stars for TNT Auto, check them out!!

TNT auto rental is honestly the easiest it's gonna get. They got me a car in no time for the best…read moreprice I could find.

All the guys at this location were great! They found a rental on a day where most were booked and…read moremade the experience great! Super friendly and accommodating which is rare with most rental car places we've dealt with in the past.

Made 2 reservations for today and one in the morning got canceled luckily I didn't leave the house…read morebut the 2nd reservation i made for 2pm I leave the house to go pick up the car and on the way there I get a call from them saying there are no cars available. The 3rd time I called they told me an area manager should call and it would be very quick and responsive and here I am waiting still for a call back or anything.

We had a death in the family so we had to immediately fly from Phoenix, AZ to the Richmond…read more(Virginia) airport. We spent the night packing and making arrangements so we only had two hours of sleep that night. After traveling all day we arrived at the Richmond Airport around 11:00 PM. When I went to Budget to get our car, I was told it would be two hours before they had a car ready for us. The agent told us they had a car for us, but for some reason we would have to wait two hours and he would call our name when our car was ready. There were about 75 people all waiting for their Budget rental cars standing around the Budget counter. While I was at the counter, another customer asked if they had called his name. The agent's response was that he had not called anyone's name yet. So with only two hours of sleep in the last 36 hours, we were stuck waiting for our Budget rental car. We were seriously considering calling an Uber to drive us to our hotel which was 1.5 hours away. We had gone over to the Alamo counter, but they had a sign stating they were only taking customers with a current reservation. I had booked the Budget car through Costco and wanted them to know about the terrible position Budget had put us in. After calling Costco Travel, the agent cancelled our reservation with Budget and made one with Alamo. We went to the Alamo counter and spoke to the extremely friendly agent, I wish I could remember his name. He reminded me of Morgan Freeman! Twenty minutes later we were driving out of the airport in our Alamo rental car. I will never use Budget again. Costco and Alamo saved the day.

I rented from Alamo and it was probably the best car rental place I've been to. I've been to…read moreenterprise and hertz which are way more expensive than Alamo. Friendly staff too.

Automax saved the day for me on August 18th 2026 after Avis left me and my family stranded after…read morelying to me and denying me a rental while visiting from Chicago for my daughters military graduation. If I'm ever in town again,it will be Automax and Automax ONLY!

Ellis perfect guy, very straight forward, Get the job done...He makes sure to give you good…read moreservice.......However I can't say the same for David he IS very UNPROFESSIONAL!!! Lies about call backs, very argumentative!!!

I rented for 31 days while my car was in the shop. My first car had a broken seatbelt, my second…read morecar had a smoke smell, my third car did not have any washer fluid. Leading to separate visits back to enterprise to swap out or rectify the problems. The other issue is by the 3rd car i asked to upgrade to an SUV with AWD and was verbally quoted about an extra 7 dollars per day. It ended up being double. I never signed a new agreement on the new numbers and did not receive a new RA. These were all avoidable and preventable issues, and I am the only one that has to suffer the consequences. I reached out to enterprise directly and they never responded. So i opened an AMEX dispute and they fought it. AMEX ended up doing a chargeback in my favor. Now enterprise sent me the bill and is arguing with me via email that signing an agreement for one price automatically means I signed an agreement for a new price. Then they tried to lie and say I was given the correct price verbally. I also had to complain about turnpike fees, i took toll roads the entire 31 days and paid cash every single tried, they tried to bill me anyway (it was refunded). Unsafe cars and shady charge practices here! Avoid it at all costs!

I have a reservation but am being told the entire area of western Richmond is out of cars. Very…read moreodd and likely highly unusual so maybe this issue took them by surprise...giving the benefit of the doubt... Since 9:25am they told me they are "working on solving the issue" but I have heard nothing. I am unable to drive 1 hr to the Richmond airport where they do have cars due to insurance limitations and apparently a totally different Enterprise system at the airport. Hmmm...

Personal and professional, I have used this location for both. I felt like they really cared about…read moremy experience and made sure I was comfortable with the vehicle. They even asked about my daughter I had gone to see on a previous rental. I watched the young lady at the counter handle an irate customer with grace and courtesy. Out of cars and managed to find one for them. It's hard to find good people. You certainly have, and now I have too. Thank you.

They gave me a defective car on 10/01 and have been pain in behind since. I call to tell them the…read moreissues. They (Deante) tell me to come the next day to change the cars out, and gave me a time to come. I get there the next day 10/04/2026.... and Grace tells me that my replacement car wasn't "communicated" to her and they had no vehicles available. So not only do I have a defective car....i can't replace it because they're not even communicating. After a car accident, this is the last thing I need. As first impressions goes, I would not suggest this place!!! The service is bad and communication is poor.

Walked in to pick up my rental car and had to wait for the young lady behind the counter to finish…read moreeating. Two other people were there eating as well and just left me standing. After she went outside to assist someone else she finally addressed me and then she didn't have the car I rented but told me she could rent next size up for more money. What good is a reservation? If you don't have the car then don't accept the reservation. The place is dirty and very unwelcoming. She advised me that each location is privately owned. That explained why the one down the street was so clean and professional and this one was a dump.

Want to know what annoys me Budget Car Rental? Being lied to by your company after receiving a…read morerental we waited 2 hours for only to find it full of trash and vomit! After calling and speaking to a manager, we were promised a guaranteed 50% discount and told she would try for 75%. To our surprise, when we dropped off the car we found that not only was there no discount, but also a late fee added when we provided our flight info in the reservation and were actually early dropping off. Called multiple times and have been hung up on, told nothing can be done and refused escalation. Will NEVER use your company again and will make sure all I know are how you treat customers. Check out the puke and trash pics

I had to rent a car at the last minute due to mine breaking down. I booked online. When I arrived…read moreto pick up my large SUV, there was not one immediately available. Kyle went out of his way to secure me a car so I could continue with my road trip vacation. He easily could have said that there was nothing for me, but he worked really hard to get me something that would fit my family. He was able to turn around a recently returned car quickly by taking out back and cleaning it himself so I could get on my way in a timely fashion. Thanks Kyle!

This place took my reservation a month in advance. Then when I got to there shop…read more From over 100 miles away. They treated me like shi++. The managers was the one. I think he is racist. Because that's how I was treated, sorry Enterprise. This manager or any other manager from an enterprise. Will never see my business ever again. I advise you take your money somewhere they appreciate the customers. Truly Horrible.............. The location is 7919 West Broad street Richmond Va.

This is a response to Mr. Gilbert. Since he wanted to post my picture and tell a bunch of lies…read more First off y'all were extremely aggressive and did absolutely have me bullied into a corner. I being the employee could only do what I was TOLD I could do by my bosses at the time. Yes, bosses there were 2. My big boss was a MALE and did get involved after the way you were treating me. I was there by myself that day and have restrictions on what I can do and can't. Which is why after you continued to be extremely rude and call me out of my name I let you speak directly to my STORE manager who was a FEMALE. Calling me a lier is DEFAMATION. I was scared because not only were you cussing at me but you were also videoing me and being aggressive! I really wanted you to post it but I guess you couldn't cuz it made YOU look bad. During my time there y'all were the WORST humans I had to deal with. Sometimes you can't get your way and bullying people won't do it for you. I hope you've learned to treat customer service representatives with respect. Have a life you deserve.

Hertz is the slowest least efficient car rental experience of all time. Go wait at one counter in…read moreone line then go to a different counter outside to wait in a second line to the get service from a slow apathetic employee. Saved like $10 cuz they had a deal but will never ever again cheap out to save a few bucks for such a horrible experience.