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Enterprise Rent-A-Car

3.2 (43 reviews)
Closed 9:00 am - 12:00 pm
Updated 2 weeks ago

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Nicole N.

My insurance company arranged for a rental car here while mine was in the shop. I had a pretty good experience - service was pretty solid. They called to confirm my rental car and I very much liked how they are open on the weekends. The staff on the phone and in person were both nice and answered all my questions. The process of getting my rental car was much faster than expected. For returns, it was so convenient for me to drop it off with my body shop instead. Just a side, if you're using the GPS and coming on Broad street, it doesn't actually let you make a left into this Enterprise so just be aware!

Trunk coming off and not sealing

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4 months ago

Mattie picked me up. Amanda and Deiondre helped me in the store. A+ all around. Amazing crew.

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2 years ago

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2 years ago

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8 months ago

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4 years ago

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2 years ago

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2 years ago

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4 years ago

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3 years ago

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3 years ago

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5 years ago

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4 years ago

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3 years ago

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4 years ago

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9 years ago

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7 years ago

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16 years ago

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14 years ago

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7 years ago

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10 years ago

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5 years ago

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4 years ago

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6 years ago

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8 years ago

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9 years ago

Called to make reservations and was quickly transferred to be placed on hold for 20 minutes, I finally hung up.

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9 years ago

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7 years ago

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11 years ago

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10 years ago

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11 years ago

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8 years ago

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15 years ago

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8 years ago

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13 years ago

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12 years ago

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7 years ago

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12 years ago

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11 years ago

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10 years ago

Great customer service. Very considerate and caring. I wouldn't rent elsewhere. Very courteous

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10 years ago

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

This is the only Enterprise location in Richmond that I'll ever deal with, due to their fantastic customer service.

Mentioned in 3 reviews

Read more highlights

Alamo Rent A Car

Alamo Rent A Car

4.7(3 reviews)
3.6 mi

We had a death in the family so we had to immediately fly from Phoenix, AZ to the Richmond…read more(Virginia) airport. We spent the night packing and making arrangements so we only had two hours of sleep that night. After traveling all day we arrived at the Richmond Airport around 11:00 PM. When I went to Budget to get our car, I was told it would be two hours before they had a car ready for us. The agent told us they had a car for us, but for some reason we would have to wait two hours and he would call our name when our car was ready. There were about 75 people all waiting for their Budget rental cars standing around the Budget counter. While I was at the counter, another customer asked if they had called his name. The agent's response was that he had not called anyone's name yet. So with only two hours of sleep in the last 36 hours, we were stuck waiting for our Budget rental car. We were seriously considering calling an Uber to drive us to our hotel which was 1.5 hours away. We had gone over to the Alamo counter, but they had a sign stating they were only taking customers with a current reservation. I had booked the Budget car through Costco and wanted them to know about the terrible position Budget had put us in. After calling Costco Travel, the agent cancelled our reservation with Budget and made one with Alamo. We went to the Alamo counter and spoke to the extremely friendly agent, I wish I could remember his name. He reminded me of Morgan Freeman! Twenty minutes later we were driving out of the airport in our Alamo rental car. I will never use Budget again. Costco and Alamo saved the day.

I rented from Alamo and it was probably the best car rental place I've been to. I've been to…read moreenterprise and hertz which are way more expensive than Alamo. Friendly staff too.

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Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.8(5 reviews)
3.6 mi

From start to finish, this car rental experience was absolutely flawless. The team went above and…read morebeyond to make the process smooth, stress-free, and genuinely enjoyable. Booking was effortless, the car was spotless and in perfect condition, and the pick-up/drop-off couldn't have been more convenient. What truly sets this company apart, though, is their exceptional customer service. Every interaction felt personal and thoughtful--they anticipated my needs before I even had to ask. Friendly, professional, and genuinely caring, they made me feel like a valued guest rather than just another customer. I've rented cars all over, and this is by far the best experience I've ever had. If you want reliability, quality, and outstanding service, look no further--you won't be disappointed

DO NOT RENT FROM ENTERPRISE! I have been an Emerald member…read morefor over 10 years. My last rental was for a week where I was required to travel to two different cities in two different states. A week after returning the rental my credit card was charged for a week's worth of tolls in my home city - which I wasn't in for 5 days! When I contacted Enterprise they asked me to email them proof that I was out of the area and couldn't have triggered the tolls. After I did this they still charged my card for a toll on the morning I had returned home even though I had not driven on any toll roads on my trip. Eventually I had to get my credit card company involved. After over 10 years of exclusively renting from Enterprise, my loyalty and history were completely neglected for $35. It was incredible that I had to "prove" that I was out of the city where the tolls were charged. 10 years of renting and acquiring Emerald status meant nothing. Never rent from a company who has no respect for their devoted and loyal customers.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Enterprise Rent-A-Car - carrental - Updated May 2026

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