I reached out to this company in March initially to get a 6ft privacy Vinyl fence installed and the receptionist Susan was lovely, she had Demetrio come to my residence and he gave me a quote of 4,400$ for my fence. He created a contract for me,( which I still have) I told him we can charge my card the day after for the half they needed up front. I called Demetrio the next day he never got back to me, I followed up with the company and they advised me he will reach out to me or I can text him. I texted him no reply.
By this time we are well into COVID19, so of course I'm lenient and I figure with things getting out of control maybe I should give them some time.
Fast forward to July now that things seem to be better in the world I reach out to the company again, AND THEY HAVE DEMETRIO call me. It seems as we are on the phone he is googling my home and measurements so he provides me a quote of 1400$. He then states he will email me a contract that very Friday night
. --Now let me advise this home belongs to my stepfather who is on deployment. However Demetrio advises me as long as I email him the contract with my step fathers ID and he has signed it we can proceed--
I never receive the contract. Monday comes I reach out to Demetrio again yet somehow there is another specialist (SERGIO) that has been sent to my home (UNBEKNOWNST TO DEMETRIO) WHILE I'm on the phone with Demetrio! This specialist SERGIO who I thought was from another FENCE company provides me a quote of 1450.00$ MIND YOU IM STILL ON THE PHONE WITH DEMETRIO. Once SERGIO leaves DEMETRIO then attempts to take the first half of my payment (WITHOUT ANY CONTRACT BEING SIGNED) however it declines... I tell Demetrio I will call him right back so I can maneuver money to the account being billed. He NEVER ANSWERS AGAIN. It took me to look at the quote that SERGIO gave me to realize these ppl are from the same company. So then I call Sergio he answers and tells me he can come by the next day to get a contract signed, I also advise Sergio that I was initially working with DEMETRIO and he gave me a quote of 1400.. Next day comes NOTHING. I call Sergio who then tells me the company will reach out to me to confirm the proof of the quote that was given to me by Demetrio! At this point the man still had not send anything to me so I had no proof but it was 50$ I didn't care I could pay the difference! So as I wait ALL DAY for this company to reach out to me NO ONE DOES.
For 3 days I called Sergio, Demetrio, and the company no one answered or returned my calls. I had to call the company from ANOTHER NUMBER for them to answer the phone! Mark picks up and realizes that it's me IMMEDIATELY from my voice and starts to explain that as of NOW they need for my Stepfather to be home so they can meet him and NOTARIZE the contract so they can get permits for the gates. Mind you they already explained to me beforehand they wouldn't need permits for just the gates on either side of the house because they were just replacing the gates that were already there but blew down.
It just seemed like a roundabout way to hinder me from getting my gate, and If that was the issue from the beginning why did you try and take my payment beforehand? And continue to seem as if everything was ok until I start calling you and you blatantly ignore me!? I could have already been working with another company.
This company has no respect for your time and considering I worked with DEMETRIO twice and he exhibited the same behavior on both occasions I wouldn't even waste your time reaching out to these ppl. read more