The guy that came out to measure my yard, Brian Washington, was great. We talked about all the options, what I was wanting, and explained that they extrude/manufacture their own stuff in-house. I like that because I'd prefer to be supporting a U.S.-based product from a U.S.-based company. After it was all done, he gave me the quote. I asked him if they gave a military discount, and he grinned and said that they had a Black Friday deal going on which was a much larger discount. Signed the contract on the spot. Looking forward to the install... read more

I had a great experience with Fence Outlet. I got 3 quotes and theirs was the best. They did a phenomenal job with the fence we wanted. Had it installed months ago and I am so glad that my husband and I chose such a great company to install our fence. We went with a vinyl fence. Communication was great and their staff was great. I will say speaking Spanish really helps because they didn't speak much English but they worked so hard and got everything done super fast but the quality was not compromised at all. Thank you Fence Outlet Orlando! read more

So very disappointed with my visit from Fence Outlet. My job must have not been big enough for them cause they really didn't give me the time of day . I was told I could buy the material from them and do it myself . Wish I could give them a zero. So very unprofessional. Run from this company. read more

I was so please with Fence Outlet and especially, Dwane in the office. I had a small issue after completion and Dwane was top notch customer service with great communication, and follow up. I was so impressed on the 5 * service. I love my new fence and would highly recommend this company. read more

I would not recommend this company if you live in Oakland Park or any other area for that matter. They contract everything out! It's impossible to get someone of phone. Zero communication. Do not STOCK materials!! I would pull the plug on my contract if I could. Don't make the same mistake we made! Oh, we've been waiting for almost 3 1/2 months. read more

I wish I could give 0 stars. this company is awful. I told the salesman Justin 1,000 times what I wanted. he still got it wrong and now they refuse to give me a full refund. what a waste of time and money. please do yourself a favor and stay as far away from them as you can!!! even if you call, you might not get an answer and they barely speak English. read more

Fence Outlet installed our fence less than a year ago and I asked them to come out because they say they have the best warranty. They wanted to charge us $450 for a service call just to slide a couple slats into the fence that were pushed out by some animal or some type of natural disaster. They say they have the best warranty in the business. They do the fence and about 2 1/2 hours for an average size yard. And it cost about $5000 but when they asked to help replace some thing that would take a few minutes, they charge outlandish some of money. Always look for offense company that backs up its warranty. This one does not. They are big business. Praying on the little guy. read more

Fence Outlet - Natural occurrence that should be covered by the warranty, but they want to charge $450 minimum to fix this - Fences & Gates Near Me - Orlando, Florida

Unfortunately, this company was a huge let down to me. They had very high reviews and I was looking forward to purchasing a new fence from them. I requested 2 quotes for the backyard and the installer, Mike, asked me why. He said, " Is this for budget reasons? Why do you need 2 quotes?!" I tried showing him where I would like the fence but he kept interrupting me and wanted to know what the other competitors quoted me. He kept asking me multiple irrelevant questions on why I wanted a backyard fence to continue outside one of my windows. He demanded to see the survey and Warranty deed to verify that I was the owner. The conversation with him became more and more aggressive. He mentioned that he came all the way from Orlando and that they are very busy as if he was overwhelmed. I spoke with a "manager" who initially apologized for the behavior but defended his actions on why he was asking lots of questions. He said that they question more compared to the competitors so that they do not make mistakes. He validated that Mike was following exactly how they were "trained" and that this was normal. Asking me why I need a fence around my window and asking me what's in the room is irrelevant to a simple fence quote. He questioned why no other installer verified why they didn't ask for a Warranty Deed and stated, "It sounds like they are not certified to perform a fence install." The other companies were Lowe's and Superior fences which had high reviews. From the installer to the manager, this company has lost my trust and business. Not sure if this company understands but their customers keep them in business. I would not recommend their services. read more

be careful with denise on accounting. i spoke to her last week on regards of the balance of the fence. she told that i had 60 days to pay the remaining balance on $745. now she says that they starting proceedings to put a lien on my house. she is a liar. be really careful with her and whatever she says. read more

Had a great experience with fence outlet would highly recommend. The entire team is very friendly, helpful and professional! They are a great price for an even better product! read more

The materials seemed mostly good, after trying to put this fence up we found a lot were just not fitting right. They were put together poorly, nails not in more than half way or missing boards completely. We had warped 2×4s so that made it so we couldn't line up the fence properly. The posts were great and had only issues with the board on board privacy fence. read more

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They wanted to charge $450 just as an initial fee. They were not helpful and don't respond to calls very quickly.

We purchased a home that already was fenced enclosed. Come to find out after our neighbors sold their home, the new owners had a survey done and our fence was in their property by 2 feet. The fence company that the new neighbor got happens to be Fence Outlet, and they were the same company that installed the fence on our property. So, just like they go by survey of property before installing, they should of installed the fence on the appropriate property line. Knowing this, and they acknowledged they put the fence up that's on our property, they did nothing to help with the cost of moving the fence to right location. We had to find someone to move the fence that they installed improperly because they ignored the survey. Very sad. read more

The installers were amazing. I had no issues with the estimate nor the installers. And the company had no Issues with my payment. The person who gave me my quote took my survey to my house and guaranteed I would receive it back in the mail. Once FenceOutlet received my payment (in full by the way) everyone went ghost. I have been emailing and calling the entire company since July 2021 for my survey. My opinion, go with someone else. it's not worth the stress of not being treated correctly. The customer service is horrible and unprofessional. read more

I had a fence installed and overall I am not happy with the quality, nor the was Customer Service handled the manner. Then a CSR Manager and Sales Manager came out and told me that the install was correct. Being in the Construction industry all my life, I am not happy with the quality of workmanship. Matt, the quality manager is a consummate specialist. I am giving you this high mark due to Matt and only Matt. Tommy the sales manager stated my install was correct and the CSR Manager agreed. Both of the above where wrong, the gate was redone with proper nails. Johnathan you need to go out in the field for at least a month. You have a girl in the office that is outstanding in customer service. The most important thing is Matt and The CSR rep where professionals, the professionals you sent (Tommy and Johnathan). BIG MISTAKE. Please you QA Manager is extremely professional and listens and fixes the problem. I would suggest he write a scope for the salesman and installers. Excellent people skills. He could grow your business with profit, please listen to him. read more

I had a terrible experience with Fence Outlet. I went to the store in person to set up my appt for an estimate, which they scheduled for two weeks later. The salesman, John, was friendly but let me know that because I had a small job, I would be charged extra for installation. We agreed I would receive an estimate for both professional installation and do-it-yourself. He indicated that it would probably come to by end of day. I waited a full day and a half before reaching out to Fence Outlet. NO ONE answers the phone, so I left three message over the next few days. Finally, John called me back and promised he would follow up w/estimating and call me back. It has now been TEN DAYS, and still no estimate, and now John doesn't call me back either. So, clearly unless you have a big job, they will ignore your business! I will never recommend them to any neighbors or friends. read more

I request this company to do an quote for my fence and they gave me one of the best price around, so definitely I would recommend this company to anyone, Alex Chavez was my sales associate he's very punctual and professional when he was describing the process and everything about the company and fence!!!! Really cool person too. Thanks!! read more

Three stars because you have all these awesome fence options in your yard and web site; that you can't sell for one reason or another!?? Loose another star for the wasted 36 mile round trip because your sales phone goes straight to voice mail on Saturday 10:30 am. I could have have learned the SimTek product you advertise and promote on the website was not in stock and may even possibly be another eight months out due to the current virus protocols the country is undertaking. I walked into the show room 11:45 and found two assistants at the counter, one was busy. So, Sat am is far from too hectic to answer the phone or RETURN A VOICE MAIL MESSAGE when possible that is left on their service. Counter help was friendly and helpful, but what a freakin waste of Turnpike tolls and 1.5 hours of a gorgeous morning. read more

I contracted Fence Outlet to install approximately 86' of 6' white vinyl pvc privacy fence around my backyard. I had already received HOA approval for this fence and had secured a county permit in December 2021 - I was going to do the job myself, but I went with Fence Outlet because I thought it would save me time. I was wrong. The sales rep came out to survey our property on July 19, 2022 at which time we paid half of the total price (i.e., materials + labor + permit fee + sprinkler assurance) and were told we would be called when the permit was approved to set install date. By August 18 (1 month later) we had heard nothing from the sales rep nor fence outlet. I called the sales rep to see what was going on, and he did not know and had me call the permitting department. They told me the permit had been denied because the fence facing the back alley had to be 2' lattice on top and 4' white vinyl pvc on the bottom. Although the permit being denied was not their fault, the fact that nobody bothered to call me for over a month to provide inform me it was denied and ask me how I wanted to proceed is. Additionally, when I called the sales rep to ask why there was such a delay and to assess options, he initially tried to lie to me by saying "look at the contract, I put 4' privacy and 2' lattice on top." In the photo of the original contract I have attached dated July 19, you can clearly see that is not the case. On August 20, I went into Fence Outlet on OBT and they apologized and said they would get it sorted out. I initially asked Fence Outlet's permitting department to push back on the county, but by the end of August I gave in and agreed to the county's demands. Also on August 20, they said they would not upcharge me for less material to complete the order (thank you?) and that they would get the parts ordered and schedule install date when they arrive. By September 1, the permit was approved and an updated contract was sent to me by the sales rep to account for the change in the order. It was revised incorrectly - not reflecting the half of the cost I already paid. Already upset with the delay and the lying, I was even more angry when the body of the email attached to wrong contract read "How is this for fast" - not fast and not correct. To add to my frustration, when I brought this mistake to the attention of the sales rep he told me to edit the contract myself and send it back. Contracts are critical to any business and customers should never be editing contracts for many reasons, but most importantly: THAT IS NOT THE CUSOMTERS JOB, THAT IS THE ESSENCE WHAT SALES PEOPLE DO! Despite my multiple calls, it took them over a week (received email September 9) to say do what the sales rep said to move forward. So that same day I did and asked them to please provide an install date. I heard nothing regarding an install date despite multiple calls and emails until 1 week later (ie, September 16) when I had my wife call them to see if she could get them to respond - she was successful. The permitting point of contact informed my wife they were waiting on the parts, but that this person would go in the back to see the status of the inventory. Low and behold the parts were there and had been for who knows how long without calling us. Recognizing their screw up, immediately an ops person called me to schedule an install date for September 22 (over 2 months after my original visit from the sales rep), but there was no apology. On the day of install (September 22), the same person in the Ops Department called to tell me the original install team couldn't make it, but a backup team could come at noon. I asked if this was a fence outlet employed team and this person assured me they were and they had done good work with them in the past. In hindsight, I regret consenting - they must've me coming and subcontracted my install out at the last minute. This "team" of one, did not have a copy of the survey, and the result clearly reflects that. The attached pictures speak for themselves, but in sum: The gate does not close properly. The concrete around the posts was not done properly. The work site was left filthy and would have killed most of my grass if I didn't dig out my yard myself. Since the survey was not used, my sprinkler system is completely destroyed and nonoperational and I am left with the $1,500 bill to fix them DESPITE THE FACT I PAID FOR THEIR SPRINKLER ASSURANCE! The post-install survey was never completed. To this day, nobody from the company has ever contacted me to complete the post-install inspection or even to check in with me on how my experience was as a customer - only an automated text message the next day asking me to pay the other half of the money, which I did but should not have. In sum, our experience was horrible and I am still dealing with the repercussions. They are only interested in money, not doing a quality job nor customer satisfaction. Shame on you Fence Outlet. Buyer Beware. read more

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We recently replaced our fence in Oviedo. We received quotes from three vendors, and Fence Outlet was the best choice for us! They did an outstanding job and consistently delivered what they promised! No surprises! A quality installation at a reasonable price..I would definitely use them again! Highly recommended. read more

The Fence Outlet Team did a spectacular job on our new fence/gates. They completed the job quickly and meticulously in one day. Arrived on time with all the materials they needed. Great job and would definitely hire again! read more

I had a great experience with this company from the sales guy who came to do my consultation (Tomas) and the installation department (Indera & Misael) to the installer (Jorge). Everyone was very courteous, efficient and informative. read more

Zero Customer Service. No one answers the phone. Have to schedule appt online for an estimate. Salesman went to my old address even though they installed my backyard fence at my new house last year and I updated my address online in the appt system when I booked. So that's two ways they had my new address. Haven't lived at the old place for almost 5 years. Have no idea how he got that address. Didnt call before the appt to confirm. Didnt call to find me when he found out I haven't lived there for years though he had my number. When I reached out (he never tried) to find out why he didn't show he made no effort to apologize or reschedule. I Left three messages for the sales team to get an estimate. Still zero reply. I want a front yard picket. 189 feet of picket is about a $4,000+ job. Must be nice to be able to blow off a job like that. read more

DO NOT BUY FROM THESE PEOPLE! They are the absolute worst company I ever had to deal with in my entire life! The worst customer service you could think of or ever imagine, poorly managed and terrible professionalism. I was quoted to do my fence for 5k by a terrible sales rep called Cristian, my mother had originally spoke with them and was quoted 4K, they later changed their mind and said the price is higher now because of covid? They now wanted 5k, I had to constantly call him to get an answer and reply, he didn't even know who was calling or for what, several times in communication and to no avail, then he said if we paid cash they could do 4500, the next couple of days I called and no answer, I left voicemails, texts, weeks went by. When he finally returned my calls he didn't know who I was and then asked me for a picture of my quote. Keep in mind I have a copy and they have the original. I basically had to do his job for him. I literally chased after them to do the job and finally one day he decides to respond he tells me 5k is the best offer he could do, Then completely denies he ever told me they would do it for 4500. I wasted a month without getting a solid answer from them and now I have to search for a better company. I seriously recommend you guys read the reviews (the REAL ones) from this company and take your business elsewhere. They are the absolute WORST! I'm so glad I didn't give them my money. I would have been regretting it later. This place is trash, rude, unprofessional and the worst "company" I ever had to seek business with. YOU'VE BEEN WARNED! read more

Our privacy fence was installed a couple of weeks ago, wonderful job by the crew, was completed in two days. Only hiccup was the toppers I had requested where not sent with the team on the second day, however they came back within an hour of finishing installation and added the correct toppers. I definitely recommend Fence Outlet, product is top notch. read more

We had our fence installed back in October. Everything from the initial quote through the instal went very smooth. We bought a new home and have dealt with nothing but terrible customer service but this was by far the best, most reliable, not to mention friendly company we have dealt with. We worked with Christian and he was amazing. We just got a pool installed and needed a minor repair, he had someone out to us that week. I'd highly recommend using Fence Outlet. read more

Fence Outlet - Fences & Gates Near Me - Orlando, Florida

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I set up a fence install for my parents new home, and was ensured that the workers would be experienced and was not the case. They did indeed install the fence after showing up late. I instructed them ahead of time to please watch out for irrigation lines and they said they had marked up and would be careful. It has now been 4 weeks and my irrigation system still doesn't work after several calls to their "service department". I am really disappointing that I can't get someone competent out to help fix the issue. They just claim over and over "we aren't sprinkler people". An overall bad experience and would not recommend to someone who is worried about them breaking their irrigation system. read more

DO NOT USE THESE PEOPLE... They deal like a bad used car dealer... Quoted one price for materials and install. When we tried t buy just the material, suddenly the cost of the material is more than the total labor & material... They simply won't honor their quote... Old "bait and switch"... very disappointing... will report to the BBB and anyone who will listen. Harry McClane read more

Do not use this company. They will tell you one thing and not honor it. it took over a month in a half to install. I called several times for an update because once you sign and pay a deposit you get crickets from them. I had to sign two different contracts because the salesman didn't write it up correctly. I was told I would be sent an invoice in the mail about a week after install and could call in payment, they barley waited two days and ran the card that was used for the deposit after they were told another card would be used. Very unprofessional place. when you spend that amount of money with a company you would think you would get better service and communication. read more

Buyer beware. Have not received news from this company for installation In spite of my emails or phone calls. It has been months of excuses for their incompetence, several contract rewriting, re-measuring of site and permitting delays. It has been disappointing so far, we are wondering what will happen if and when they decide to install the fence. read more

This people are not professional at all!! We had really bad experience they came to install the fence on Monday they couldn't finish so they said they'll be back to finish up the next day and they never came. They didn't bother to call to let me know they weren't coming I called several times no answer. This people suck!!!! read more

Terrible and shady company. No customer service from sales rep to manager. Took over 2 weeks to get an answer, and it was still all excuses. Gave one estimate at home appointment and another via email which had no documentation . Run far away from this company! read more

This place is a disaster. Don't let the sales representative pull you in to this place. We got 3 quotes, and this one was the best deal and best sales rep. You get what you pay for. First, the sales rep came out and we paid an additional $150 for them to pull the permits. After my $2600 deposit was paid with no word from this place after 3 weeks, I called to inquire for an update. I spoke to Christine who said they were waiting on the permits to be pulled from Winter Garden, we don't live in Winter Garden. If I hadn't said anything we would still be waiting. The city was clearly written on the provided survey. Christine told me she'd call me every week. She called me the following week and said the permit was approved and they were waiting on materials. I reminded her our approved HOA was contingent on the project completed within 60 days. 2 weeks later I get the same update saying on 6/1 the permit was approved - different story from 2 weeks ago. Christine was able to "pull some strings" and get the fence in that week, after I requested to speak to a manager. Fence day comes around and our fence is connected to our neighbors. Something we specifically requested not to have, and our sales rep was against. The way the contract was described to us was that it wouldn't connect, and we signed it based off of the explanation. This place was less than accommodating when we explained that. Save the hassle. Go elsewhere. Update: Holly reached out to me. To make a long story short, there was some miscommunication regarding the permitting, and the permitting was pulled from the correct city but the way it was explained to me was that it was pulled from the wrong city. To make these issues right, they are reimbursing us $150 for the fence. She also explained they're going back to teaching staff how to word things correctly to ensure the customer (who most likely doesn't deal with fence building) understands what's going on. I'm increasing this to 3 stars, obviously improvements regarding communication should be made. I appreciate the company attempting to make things right. read more

DON'T USE THESE PEOPLE The sales person was super sweet and very helpful. However when it came time for the install they refused to change the date even though it was the same day as my father's funeral. They installed while I was at the funeral and left my backyard in an awful mess. There were water bottles left all over the patio. My outdoor furniture was covered in boot prints and dirt and my brick patio was permenently damaged. I've called numerous times and they keep saying that they are going to come and assess the damage but they have yet to do so. I even sent pictures to their GM. I can not express how disgusted I am with this company. Pay a little more and go somewhere else. read more

Stay away. The vinyl fence itself is a great product. The customer service however is horrible. I have had nothing but problems with this place since day 1, but today pushed me to finally give them the rating they deserve. Allow me to explain. In November, I made a large purchase of vinyl and aluminum fence to wall in my massive yard. I went in a week before my purchase, chose my fencing, and went those to begin prepping. I chose 8ft sections of vinyl fence, and so I pre dug my post holes accordingly. Pickup day comes, I get the fencing, and bring all of it home. As I'm setting up and getting ready to start dropping posts, I notice that I was given 6ft sections. I now have to re-dig most of my holes. I decided that since I knew this project would span a few months as I had time on my days off, that I would let it go as an innocent mistake and just roll with it. About a month goes by and I'm putting in the last of the vinyl fencing, I notice that I wasn't given the proper number of connector posts, and was given three too many end posts. Again, I decide to let it go because I can bore holes and make it work. Which I did. The following weekend, I notice I am short on top and bottom sections of the vinyl fence. Now I'm annoyed, but it is a 40 minute drive for me to get there, and I can cut up some of the old fencing around the property and again just make it work. Finally, I get to today. I'm on the final part of the fence and all I need to do is put in the back gate to connect the aluminum fencing. But there are no hinges. I check the order and see I purchased them, but they aren't there. I decide this time that I have had enough of their mistakes and will make the drive to allow them to correct this mistake. When I arrive, I speak with a man behind the desk and let him know exactly what I needed, and that I purchased them already. He actually laughed in my face, and told me he can't help me and that I will have to purchase them again. I explain calmly that there have been multiple mistakes that I let go and I just need the hinges I purchased. Again, I'm laughed at and told there is nothing that can be done. I speak to the manager, same answer. So in closing, this place is terrible. Take your business elsewhere. read more

Luis Rodriguez and his crew did an excellent job setting up my new fence they did it in one day. Oh did I mention they had to tear the old fence down too. A man is a perfectionist. Very nice guy with communication skills when you have a question. If you get a fence at Orlando store asked for this Crew you won't be disappointed right on. And the salesman Tommy Brown is a nice guy and very knowledgeable will quote you a good price. read more

Customer service sucks.waited over an hour after I paid just for them to get me a few brace bands. Total time one hour twenty minutes but that was after I started to complain. read more

Ronnie B I had several companies to give me estaments on installing a fence around our home. Kody from fence outlet was very clean cut, nice, respectful he offered samples and stayed in contact with me until the job were completed. After the job was done he checked with us to make sure everything was ok. A job well done. Thank you Ronnie. Bacon read more

The person that came to my house to sell me the fence was very personable and helpful. Lifetime warranty on the vinyl fence. I spent $3232 to get it installed. The crew that came out barely spoke English but we got thru that. Now the hurricane blew out 1 panel of fence, can they put it back together OH NO!! A charge of $450 cause it is less than 100 feet and whatever charges go on top of that. I can come down to the showroom and they will show me how to put it back together myself. BUT they will come out and fix a hinge on the gate cause that is under warranty. I did not expect them to come out for free, but $450 plus time and labor for a customer who already spent $3232!!!! That is just cold. read more

Don't do business with this company. We thought they were good when they installed our fence initially two years ago; however, after taking our money (in full) to have our fence repaired due to the hurricane, they are in no rush to help us out. We were told another three weeks at least from today; however, they already had the electric and cable companies mark their lines with flags. We are waiting on a manager to call us back. If not word from him today, then we will be cancelling our contract and requesting a full refund. read more