Terrible service. This all started 5/27/26 when we hired Florida Pest Control to rid us a sudden mice problem. We signed a contract and paid $1570.12 for their services. Additionally, after they installed a garage door seal, we were to pay them an additional $422.44. They came out 6/1/26 and set traps in the attic and sealed various potential entry spots around the house and on the roof. They removed what they determined to be a faulty garage door seal and once removed, discovered the replacement they bought wouldn't fit. They left saying they would order the new seal and return the next week to install it. Almost every day since, the billing department called or sent an email to pay the $422.44 for the new seal. I explained every time they called, that they in fact had not yet installed the seal and that when they did, I would be happy to pay. Over the course of the next month, we set up appointments to return to check their traps (never caught any) and get that garage door seal installed and I kid you not, they stood us up 6 times! In fact, they stood us up more times than they actually showed. They were unresponsive to phone calls and once when we called the office, the person on the phone chastised us for not having checked the website scheduling system. However, even when we did check the appointment on the website, they also failed to show! Now, where they WERE prompt in calling us was the billing department! Still being billed (and threatening collections) for that garage door part we still did not have in over a month, we were told by an office manager that they had failed to order it and hopefully it would come the next week. They finally came to install the garage door seal but interestingly enough after working several hours on it, and discovering that it was too difficult for just two of their people to install, they said they might have to come back with a third. Rather than put it off for who knows how long, my husband ended up being the third person to finally get it installed. I promptly paid the $422.44 the next day, knowing once I paid it, we would probably never hear from them again, despite STILL having mice. My traps on the inside of the house were the ONLY ones catching anything, and frequent phone calls to the office manager, the tech, etc. were often neither answered nor returned. Finally, on 8/4/26, after not having seen a tech in over a month, my husband got a hold of someone and asked if anyone could come and check the traps and we were assured a tech would come the next day. Well, you guessed it, we got stood up again! So, on 8/6/26, my husband called and said that we were done---to just come collect their traps. Despite the fact we paid for a year of coverage, we no longer wanted them at our house. If we needed further pest control we would hire another company. Interestingly enough, the next day, it appears FPC contracted another Exterminator company to come collect the traps---they couldn't even send out a tech from their own company. So sorry to have hired and wasted so much money on them. Never again. In reading the other reviews, it seems this is an ongoing problem with their company. Don't know. Just know we will never use them again, and certainly never recommend them. read more
