At first Arrow Pest Control might seem like they care about you as a consumer, but make no mistake- THEY DO NOT. I have been an Arrow Customer for over a year and a half, and in that time I have received a wide variety of their services: indoor/outdoor, yard pest, termite services, etc, without ever missing a single payment or scheduled appointment. As a result, one would assume that at the bare minimum I would have been treated kindly and fairly by a business that supposedly prides itself on "customer first" service. That was absolutely not the case.
In the beginning, they would call prior to their arrival (per our instructions), to ensure that they could gain access to our house . A few months later, we began receiving invoices at our doorstep without anyone having even setting foot inside our house for our INDOOR pest service, forcing us to have to call and request that return to finish the job that we had paid them to do. We knew they hadn't been inside because they just stopped calling. They had simply begun to skip a portion of the services that we pay for, with no explanation or notice.
The yard would be treated during bad weather, lacking any sort of thoroughness, method, or care. Worst of all, I continued to have issues with chinch bugs even after months of service, a clear indication of the ineffective job that had been done. And all the while, the invoice slips kept coming as the level of service continued to deteriorate.
I called about these issues several times, and those I spoke to at Arrow were not only unsympathetic to my situation, they actually seemed annoyed by my requests. I made the easy decision to move my pest control services elsewhere- and our attempt to discontinue our services with Arrow is where our experience went from bad to worse.
To begin with, if you wish to cancel your services, you are required to do so personally with a manager, who as you might guess by now is nearly *impossible* to reach by phone. How convenient! The first four attempts I made to contact this person were met with messages given to him to call me back.
After finally reaching a manager, I told him I wanted to cancel all services, and upon hearing the reason for my call, the initial faked politeness in his voice was immediately replaced by one of pure apathy and indignation. He begrudgingly told us they would cancel our services, but that we would be still under termite contract until May. (Keep in mind still a customer of Arrow)
I rightfully requested a copy of my termite contract for future services elsewhere and for my personal records, and I was given the same run around by the office staff. They outright lied to me about sending a copy of my contract "later today" on three separate occasions, and after another two weeks and no sign of this document, I stopped by the office in person, and was told that they had "lost the paperwork" and would send it the next day. Fast forward another entire week without receiving anything, and I called and asked to speak to the Branch Manager. I was assured that he would personally take care of the situation, and that I could a letter on Arrow letterhead with my info emailed promptly.
We've still not received this document, and to make matters worse, we discovered that due to a bookkeeping error on their part when filling out our paperwork initially, our name was never associated with our physical address and the property that they had been paid to treat. Whether out of spite, or just a general lack of customer focus, they have now refused to send us a copy with our names on it.
If you're noticing a pattern of promised service followed by inaction, lies, and sheer laziness, it's because that's how Arrow Pest Control operates. There's no personal attention, they're completely apathetic about the quality of service they offer, and there's no way to guarantee or trust that you are even getting the services your paying them for.
We've since switched over to a LOCAL company who actually realizes that longevity and success as a business depends on the satisfaction of its customers, and I wish I would have found them before we signed up with Arrow. Please don't make the same mistake. read more
