We visited Main Event yesterday and arrived around 4:30 PM. The ambiance is fun, energetic, and…read morevery family-friendly. There's a lot going on between the arcade, bowling, laser tag, restaurant, and bar, so it definitely has that big entertainment-center feel. It was lively without being overly crowded when we first arrived, although it got much busier later in the evening.
When we walked in, we looked around and eventually seated ourselves because there was no hostess, waiter, bartender, or anyone around to direct us. We waited for quite a while without really knowing if we were supposed to order somewhere or if someone was going to come to the table.
I took my daughter to the restroom and there was no paper available to dry our hands. I walked to the main register to ask for napkins or paper towels, but they didn't have any either, so I ended up walking back toward the restaurant area to grab a napkin.
After waiting at the table for so long, I actually called the restaurant from my phone to ask if they were still serving food or if someone was going to come over. Shortly after, someone finally approached us and explained that they had been busy taking an order over by the bowling lanes. It definitely seemed like they were short-staffed and everyone was covering different areas. I understand that happens, but as a guest it was confusing because there was no direction and we didn't know who was supposed to be helping us.
The menu was okay--not a huge selection, but we found things everyone wanted. We ordered loaded nachos, boneless chicken wings, corn dogs, a few beers, and two iced teas. The food was good and our server was okay, but the interaction felt more like taking our order than actual hospitality. He never asked if it was our first visit, explained how things worked, or recommended anything. Our kids were also never offered refills on their iced teas.
After eating, we closed our tab and went to the arcade. The games were fun overall, although a few took our credits without actually working. We had to ask for assistance, but they did return the credits, which we appreciated.
They also have bowling, which was pretty packed by the time we left, and we tried the laser tag. Laser tag was actually a lot of fun! My only complaint there was that the employee running it was not very friendly and gave very little explanation about how to put on or use the equipment. When you have families with younger kids, a little patience and guidance goes a long way.
Overall, the atmosphere is fun and there's plenty to keep both kids and adults entertained. We enjoyed ourselves once we got into the activities, but the hospitality and organization need some improvement. A little more communication, friendliness, and attention to guests would make the entire experience much better.
