The staff at this location is friendly and professional. I actually forgot about my appointment and…read morethey called to remind me which I absolutely appreciate! It's a busy office so the efficiency of their employees and the top care given to the patients is very refreshing. I sat down with the coordinator to discuss a retinal attachment with my brother and she took the time to explain the process and approvals the doctor would need prior to the actual surgery. In addition, she had all of the necessary forms and instructions in a packet to give to me to make the process easier. My experiences at this location as well as their location in Fleming Island have been nothing short of exceptional. Easy parking, too!

MY THREE STARS IS FOR THE STAFF OF THIS OFFICE-THEY ARE TOP NOTCH:…read moreI've really searched within my soul before considering this review. After the last 3 appointments with Dr Islam, I strongly believe my review is warranted. I have been seeing Dr Islam for just over a year and a half. After just having being diagnosed with my eye condition, I started my appts with this Dr. After the first eye drop Rx not being completely successful, she suggested an eye drop that could possibly change my eye color dark. I asked if there were alternative drops that wouldn't do this......there was. Why, would the first one be suggested then?? Why? So, it's been a few series of visits, and each one has its own story but EACH AND EVERY appointment she mentions laser surgery. WHY, if my eye drops are working, would I consider having laser eye surgery?? To go down from 2 eye drops rx's to one?? That is not enough reason & there is no guarantee that the laser surgery would work, as in the case of my very dear friend. When I ask questions, she has a smile but her responses are incredibly smug. She throws me off with her smugness, because she does it with a smile, but she is absolutely smug, and condescending, with her replies. I'm really losing my confidence with her. This is the condensed version, but she has no problems setting up frequent & follow up appointments when a problem has resolved. I advised that I cannot come every week, but I will call if I have a continued problem, due to co-pays. The Dr, I'm sure did not even realize she LITERALLY shrugged her shoulders when I said that. Like, that is not her concern (high co pays). Well, I saved myself another copay by letting her know that if I have any additional issues, I will make an appointment. Did I really need to go back every week for an entire month? I have to leave from my appointments feeling like there is a piece missing to this puzzle. I'm sure I will never get the entire picture, but I will try 1 more appointment and see if I can start to have renewed confidence in this Dr. If not, I will change Dr's or change facilities. I need to feel confident with whom is providing me treatment. Right now, it's really slim.

I been going to Clay Eye in Fleming Island for years and by far best experience ever had …read more every one there is courteous and helpful. I have macular hole in one eye on which went to another surgeon for years . This year switched to Clay eye Dr Sarrentino was very helpful and explained it better than anyone over the years ever did . Extremely helpful and will never change from him .

How do medical offices manage to find the people most devoid of personality and full of bad…read moreattitudes to answer their phones? I went to the Emergency Room last night for a vitreous hemorrhage. The ER doctor referred me to Dr Downer, advising me to let them know I was in the ER and I needed to be seen by him today. The person answering the phone was unconcerned with that and went straight to who my insurance was with and then told me she wouldn't schedule me without a referral. I'm retired Air Force, have excellent health insurance, and can get a referral easily from the Naval hospital nearby. Instead of scheduling me while I worked the referral part, she refused to do anything and wouldn't listen. She was curt, argumentative, and unfriendly to an almost hostile degree. I will go downtown Jacksonville before I go to this place which was right down the street. I'm thinking doctor offices like this have more business than they need, and clearly that's all their patients are- just another person to make money on. There is zero concern to be helpful for patients at this location. Incidentally, my referral came through while I wrote this review and I'm now calling an eye surgeon who has a staff that is less abrasive.

I just had both eyes done by Dr. Maida and his incredible staff, and it was 5 stars from the…read moreinitial free consult through post op care. This place is very professional. The staff is experienced and knowledgeable and do a tremendous job with everything. I felt very safe trusting my eyes to this team. While maybe not as cheap as some other Lasik spots, I'd rather pay a little extra to have one of the most reputable in the business do my eyes. This is something for life, and something I use 18 hours a day. The treatment itself is pain free and quick, and within 24 hours I was better than 20/20 in both eyes and still can't believe it. I would recommend Dr. Maida to anyone.

Yesterday I had my LASIK surgery with great success. I was very impressed with the whole team: DD…read moreis a great professional who explained each step while I was going through. Terri received me in the morning and prep me in a very comfortable manner. Dr. Chokshi is a real pro with great domain of his matter and possess a very keen ability to explain concepts to non-medical people. This is the best group around for a reason. I'd recommend this center for all your LASIK needs.

just now New Beyond…read moredisappointed by the Orange Park location. My GSD has been diagnosed with Pannas. I was heartbroken and scared not knowing what the future holds....... The interaction started off well as originally my appointment was 5 weeks out. I was on a cancellation list. They called 2 separate times to move my appointment up which I was thrilled. I then received the new client paperwork via email. I noticed it said ..... Our lobby is currently closed in the Orange Park location to provide a safe & stress-free environment for our furry friends. When in reality they share a building with a dermatologist and they don't allow dogs in the building except in the back and exam room from what I was told. I can't say my response was the best as I did say....... Well that's Bullshit. You bring your dog to an eye specialist, you are supposed to keep your dog out of the bright light and we wait in our car or sit on a bench outside? I was taken back with the office answer that you have to just that. I said well it doesn't matter my dog needs to be seen so I'll be there. Well this is the kicker, I get an email stating.... We are writing this letter in regards to your relationship with our veterinary practice. We made accommodations for Cassie and prioritized her when we had a cancellation for Thursday understanding the urgency in her being seen. After your call back stating your disapproving views on our lobby policy, we have decided that you may find better accommodations at another facility. One of the most important criteria for the delivery of veterinary medical care from veterinarians and staff members at this facility is a polite, effective, comfortable, and open avenue for communication. Unfortunately, your interactions with our personnel today have made it impossible for the doctors and staff here to communicate with you in that fashion. As a result of this, we will be unable to provide medical care for your pet(s). Ideally, we recommend that Cassie see another ophthalmologist. There are ophthalmologists available in Gainesville that are highly recommended or we recommend searching ophthalmologists at the ACVO.org website. You may also continue care with your primary veterinarian. We wish you and Cassie nothing but the best. Kind Regards, Animal Eye Clinic Not even signed with a name!! I called apologizing for what they perceived but was stressed and didn't understand how a specialized eye dr makes their clients wait outside. I'm sharing this out of transparency. I took this as was blown out of proportion!! Then again maybe I dodged a red flag with 3 cancellations in just a couple hrs!?!? I pray no one at this clinic has a situation like the one I experienced with them

I've been coming to Dr Brown for 10 years with several dogs with eye issues and he is the BEST.He…read moreis so understanding and thorough in treating all of my dogs. He is very caring and compassionate with my dogs also. I was recommended to him when I moved to Florida by our previous veterinary ophthalmologist in Ga.

I have been a patient for over 15 years and my 2 daughters, always excellent service. Had an eye…read moreappointment yesterday, new people, new doctor, all were excellent in their service to me. The young lady that I dealt with on my lens prescription was very informative and gave excellent customer service. The cashier was awesome, very friendly and was chatting with us, very informative also. She checked us out and we left . We went to lunch and I went to look at my invoice and I notices it did not show my vision insurance copays. I called back to the office and spoke with a nice man, named Darrin. He got my info, looked up my account and said they did not have my insurance info in their system, he got what he needed and said he would get with the optical department. I got a call this morning, he told me everything had been entered and yes, I was due a refund and he could credit my card right then if I could give him some info. He ran the card while I was on the phone with him, told me how much everything was and this $$ was my refund back to my card. He apologized for the office's error. I just want to tell the whole office staff and to Darren , Thank You for your Prompt service of correcting this error. This kind of customer service is why I keep coming back to Orange Park Eye Center. Sherry Reinhardt

The customer service only at the pick up glasses area needs improvement. I got a notification my…read moreson glasses were ready. I don't go pick them up until the following week. I arrived and they told me I've already picked them up. I stated no I couldn't have I'm the only authorized person. I looked at the signature and it wasn't mines at all. They proceeded to tell me well it's nothing we could do someone else from the family could have gotten it I stated I don't have FAMILY here it's just me. She stated I NEEDED to call my insurance and they will replace it. I said it's not my fault to do all of this it's you all. Overall I only come here for an exam and take my prescription else where. The First Lady desk when you walk in was no help either. The desk reps are amazing

Two critical points of medical care are care and proficiency. To get to the second you have to get…read morepast the first. Retina Assocs have expanded beyond their capability to provide quality medical care. They have a number of satellite locations where Drs Lambrou and Mughal bounce around the city. The clerical staff overbook clients at each location and force them to wait hours after their designated visit.

From the owner: Specializing in: - Physicians & Surgeons, Ophthalmology…read more- Medical Clinics - Physicians & Surgeons - Physicians & Surgeons, Surgery-General

The Staff and Physicians at Clay eye are incredible !!! Very attentive to my needs and questions…read more Having Glaucoma and dry eyes my vision and prescription is constantly changing ! They offer suggestions and help any way possible ... My 80 year old father went for Cataract surgery, and was amazed at how they cared and handled him .. I highly recommend them for all your vision needs .

not sure if an optomitrist did my exam or an assistant since Dr came in at the end to go over it…read more I paid alot more for a yearly exam there than any other eye dr. Still trying to figure out why. Prescription for glasses was not good. cannot wear them, have towear my old ones. Only guaranteed for 45 days. I was out town for a while so my time is up. am unable to wear my new glasses. I found staff to be a little curt. Wont be going back to them

This is my first review. I WOULD have been a new patient. The day before my appointment, the…read moreoffice indicated they double booked my appointment and could I come in earlier. I indicated I would try. The next day I called the office to get the exact address (for map quest). Their system was automated and informed me a I would receive a text with the address to the phone number I was calling. At that time, I copy/paste that address into maps. On my way to the appointment, the office called asking if I was coming to my appointment. I indicated I was in the car and on my way. Upon arrival to the text address, I realized the text from the Dr's office was incorrect. The Dr. office had sent me to the incorrect address. I called the office and that is when the receptionist told me they needed to reschedule (I still had 11 minutes to make my appointment). Needless to say, this office has the the poorest customer service, horrible communication and based on my experience had no concern for my time (only the Dr. had to go to lunch.......almost a direct quote). I admit I was heated in my talk with the receptionist. As I had wasted 30 minutes driving to get to my appointment. I would not recommend this office to anyone who values their time as much as I do.

Yesterday, I suddenly developed a black circle that was floating around in my right eye. Needless…read moreto say, I was nervous and worried what was happening as it came on so quickly. I called Dr. McAuliffe's office and explained my problem. In what seemed like no time, Dr. M. called me back. He was kind enough to let me come to the office right away and be examined. I am so grateful to have Dr. McAuliffe as my opthalmologist. He's professional, wonderfully competent, kind and always brings a smile to my face. Thank you to Dr. M. and his staff.

Dr Singal was very informative and helpful with some new eye drops and to clarify a condition I…read morenever knew I had. It can be very scary to be told you have an eye condition that will possible get so bad it could lead to blindness. Dr Singal is the best doctor at making a patient feel at ease. Your eyes are very important and a good doctor can explain your condition and make you want to take care of your eyes.

Just difficult to deal with getting an appointment!!! Repeated telephone calls to get an…read moreappointment. However, I was rejected from their potential clients / patient list.