(Really 4.5 stars, but I'm rounding up here in good faith.)…read more
We've hired Carlos and his crew a few times now, thanks to a house full of fifty year old galvanized pipe. We finally decided we were tired of having a plumbing emergency every couple of months, and hired GSP once more, to replace every pipe in the house: new copper on the service side, new ABS on the drain side.
The Good:
GSP's crew showed up on time every day of the job, and always communicated what rooms they'd be working in, when the water would need to be shut off, when inspections would happen, and everything else pertinent to the job.
After all the pipes were replaced and the water was back on, we've had zero leaks or issues. Everything just worked, the first time. This is really a testament to the care and quality that GSP puts into their work!
Carlos was particularly generous with his time during the project, and helped us with some minor plumbing jobs that were clearly not part of the scoped work. He patiently answered a thousand of my questions and never seemed annoyed or rushed. There were little touches I was very impressed by: without asking, the GSP crew re-routed one of my hose bibs to make it easier to access & use, for example.
The Bad:
We had a misunderstanding around the water heater, which was also replaced as part of the job. I expected a 50 gallon unit but a 40 gallon unit was installed. Not a big deal for us since it's a small house, but I'm a little disappointed to not get what was written in the job spec, nonetheless.
We understand it doesn't make sense to clean everything at the job site for the end of each work day, only to come back in a few hours and mess it all up again. However, because the job site in question was the home we were living in, this was a bit of a hardship. We spent many evening hours sweeping, scrubbing, and vacuuming up drywall and assorted dust that was left behind, so we could sit on our couch, or cook a meal.
The Verdict:
We are very happy with our new pipes, clean water, and improved pressure! We would absolutely hire GSP again for a job of any size. The most important thing for us was the job being done with quality, and both the materials and workmanship provided by GSP have that, in spades!