Please DO NOT ORDER YOUR FLOWERS FROM HERE. What you order it is NOT what you get (you'd be the judge of that once you see the pictures) 1000% sure from the vase to the flowers to the size of the bouquet and it doesn't matter if you pay to have the EXTRA LARGE BOUQUET (yes , I paid extra to have an extra large bouquet delivered - over $100 for sure) you still get the same size regardless. Customer service also is not the best and the only answer you get is yes we understand - so sorry - we understand - I apologize - sorry - we understand. Hello????? Are you going to do anything to solve the problem or just continue to say the same thing over and over again? PLEASE DON'T ORDER FROM THEM - I WAS SO DISAPPOINTED THAT I CRIED. read more

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The flowers I ordered versus what was sent were completely the opposite in every way... color, type of flowers and quality. Super disappointed in what was sent. read more

My niece, a college student living on fumes, sent me sympathy bouquet from this shop. It arrived a day late and it was obvious that it had been sitting around for a bit. The water was cloudy and the flowers lasted less than one day before they started dropping petals. The daisies were brown in the middle and received, and look like they might have been kept too cold. They are not opening, they're just rotting in place. Again, this is after 24 hours. I changed the water and trimmed the stems of the saddest items upon receipt but it looks worse today. But I have in my possession looks like a week old uncared for arrangement. Stay away from this business. I feel so bad for my niece doing such a thoughtful thing in getting such garbage in return. read more

Floralily Wedding Decorators - Dead flowers - Florists Near Me - Durham, North Carolina

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I received a bouquet from my friend and I don't know how much they paid for it but it was very disappointing. No ribbon no raffia bow no decorations just Flowers stuffed in a vase willy-nilly. The Roses looked old and or already almost opened all the way. I didn't complain to my friend but I was very disappointed with what was sent, I pray it wasn't a lot of money because it certainly wasn't worth it. read more

My rating is really a 2.5. Ordered flowers via Teleflora and selected the "Deal if the Day." I am embarrassed at what delivered to the recipient especially for the price plus fees I was charged. Granted I should have known better than to purchase via Teleflora than go right to a local florist. The floral arrangement looked as if someone went to the grocery store selected a bouquet and put into a vase, there was NO arranging. Do you think it looks worth the price I paid? Order details below: 869672855 Details: DOD standard 1 - Standard Product ID & Product Price: sku220006 $50.00 Service Fee: $24.98 Taxes: $5.62 Total Order: $80.60 Substitution Policy: In the event your selection is unavailable, a substitution of comparable quality and value will be delivered. read more

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Ordered an arrangement yesterday to be delivered yesterday and was never delivered, One day later and still has not been delivered, very fast at taking the money. Just pure terrible service, with no communication as why. read more

So I ordered Mother's Day flowers through a 3rd party and they chose this florist to fulfill my order. What I ordered and what I received don't really resemble each other, and the flowers listed on the website aren't what was used. My mom liked them because she was touched I ordered them for her. But I on the other hand was really disappointed because to me the bouquets didn't really compare. The flowers they sent were pretty. They just weren't what I ordered read more

Floralily Wedding Decorators - Reality. (What I got) - Florists Near Me - Durham, North Carolina

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This florist was used thru telaflora.com for a Mother's Day arrangement. I got an email on a Friday saying it'd been delivered. I ask my Mom, she said nothing was delivered. I call telaflora, they contact florist, and said the florist said "it got too late and they'll deliver it tomorrow." (Saturday). So that was the first red flag. Seriously shady sending out "delivery confirmation" emails when they never delivered the flowers. I'm assuming they did that in order to not get dinged with telaflora for not delivering flowers when they said they would. I live in CA, so I woke up to texts from my Mom of the flowers that were delivered. It was the wrong arrangement. Much smaller than what I paid for. They must have delivered the wrong Melissa's flowers. Because the address and last name were someone else's. The address on the card wasn't even close, like another house in my parents neighborhood..it's 20 minutes away! The flower arrangement looked awful. It looked like it had sat outside in a downpour all night. Seriously beat up in general. Several dead flowers. Really poor quality in general. Water looked gross and milky like it was sitting for a few days. Flowers looked like they were old and definitely not fresh. Really pathetic. My Mom had already tried to contact this place and she didn't get an answer. She left a message with their call back service. They were open today, but they've so far never called my Mom back. I DO NOT recommend this florist. I also do not recommend using telaflora or any other third party florist company. Awful experience. read more

Floralily Wedding Decorators - What was received on top, what I ordered on the bottom. Does that look like an $90 flower arrangement to you?! Looks nothing like it. - Florists Near Me - Durham, North Carolina

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I spoke again with the proprietor and they brought some beautiful flowers on a later date that we agreed on. I appreciated the attention they paid to correcting the situation. read more

Floralily Wedding Decorators - Second arrangement - Florists Near Me - Durham, North Carolina

My friends ordered us a Hanukkah floral arrangement for the holidays. We was very specific about the colors and flowers it would contain as well as the fact that we celebrated Hanukkah, not Christmas. Instead they delivered a Christmas arrangement with a big sign in the middle that said "Merry Christmas". She called them to complain and 3 days later, we received a half dead vase with some brown lily's and squished, wilted hydrangeas. This business belongs in the florist hall of shame. read more

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I received a gorgeous bouquet for my birthday! The flowers were healthy and are still going strong a week later. read more

Floralily Wedding Decorators - Florists Near Me - Durham, North Carolina

So disappointed. Ordered the flowers on Monday for Wednesday delivery and they weren't delivered today. But I was charged on Monday. The person I was sending them to, can not have them tomorrow so my gift never got to her. It makes me so sad as I really wanted to make her day. I would give "0" stars but that's not an option, so I'll give a 1 star. I suggest they may want to try another business as I see they have very low ratings (which I should have checked-shame on me!). Find yourself another florist. Quickly, and don't look back. read more

My husband was out of town for my birthday. He ordered flowers from them with the intent to have them delivered to the Umstead Spa knowing I was going to be there all morning. He was assured the delivery would be between 9-10 am. Well the Umstead called me to say they were delivered....at nearly 4 pm...2 hours after I left!! I had to go back the following morning to pick them up since I could not make the 1 hour round trip drive back in the middle of evening traffic knowing I had dinner plans. I arrived the following morning at 8:30 to pick them up. Much to my dismay, the vase was bone dry and the flowers looking weary. We immediately put water in the vase and they perked up some. But I will be shocked if they last another day. My husband called immediately when he found out I did not receive them when I should have. He asked to at least have a refund of the delivery fee since they failed miserably to deliver the flowers when promised. Despite speaking with a manager, who was less than apologetic, there was no offer for any sort of resolution. Poor customer service, poor product for what he paid. Overall very disappointing. All they did great was ruin what was supposed to be a wonderful surprise from my husband for my birthday. read more

My father recently passed so my niece had me some flowers in Milford I was delivered and the delivery driver set them on the ground and did not knock on my door and because my door opens out it caused the flowers about over as well as some of my leaves fell off. I contacted the owner to let him know what happened and the only thing he could say to me was. Yeah, yeah, and I'm going to talk to my driver. And did not try to offer any replacement. That I just asked me my name or any type of service so I would not recommend them to anyone. I'm not sure if it was a language barrier or what it was. However, the service was poor And I would never use or recommend them read more

Loved their service, they have a good variety of flowers but wish they had more. The bouquet I ordered was nice, loved the gray ribbon touch they added to it without me asking them. I would definitely come back read more

Floralily Wedding Decorators - Loved my bouquetthank you - Florists Near Me - Durham, North Carolina

Man who answered the phone has the most nastiest attitude. Very aggressive tone of voice & disrespectful. He also hung up on me & doesn't seem to want to listen nor understand anything. I would go ahead & take this review as well as the others & seek another florist. The least this place could have is decent customer service. Very disappointed with the call I had today. read more

An out of town relative ordered Christmas flowers for us. The arrangement this place sent looked NOTHING like the arrangement that was ordered. When we called and asked about she was told they would give a 10. Store credit. After much discussion they finally agreed to send what was ordered and paid for but only if they could have the original flowers back. BE CAREFUL ordering from these people read more

Very great costumer service , very fair priced . Freddy and his co workers do a great job . I will be using them for every anniversary for now on . read more

Floralily Floral Decorators was such a big help to Merrick-Moore Elementary School's summer camp. They provided a donation of wilted flowers (that would otherwise go unused) to our garden department as we guided campers through a lesson that taught them the parts of a flower. As I picked up the donation, I was able to look around their shop to admire the healthy and hearty abundance of flowers, plants, and vases on their shelves. Their stock is clearly geared towards providing customers with one of a kind floral creations - I would not hesitate to contact Floralily for any of my future personal floral needs! Thank you for taking the time to supply Merrick-Moore Elementary School with these flowers! We appreciate all of your work in contributing to our summer camp programming. read more

My daughter and her family live far away and they sent me birthday flowers from Floralilly, and honestly I never ever saw a more beautiful flower arrangement! When it arrived two Enormous lilies were wide open. As the days passed 5 more lilies opened, every other day! It's been 10 days and the arrangement is still beautiful, the last lily dropped her lovely petals today. You are awesome and I thank you very much. I sent my daughter several pictures so she could know how beautiful is the arrangement she sent. read more

Floralily Wedding Decorators - Florists Near Me - Durham, North Carolina

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Will never use again. My husband sent flowers to me for Valentine's Day. Wasn't anything like he ordered. Looked like leftover flowers were just shoved in a vase. Flowers arrived, put vase on counter and half a dozen flower blooms just fell on the counter, gapping hole in arrangement. Husband complained. Florist was supposed to resend. Never received. Have been receiving flowers from my husband for over 40 years. Definitely the least unattractive I've ever received. read more

A dozen roses were delivered. They were in a vase tipped over at my front door. 10 put if 12 were dead. Waiting to see if they redeliver as promised. The flowers were old to begin with, no buds at all and past their prime. They failed to redeliver as they promised. Would not trust them. read more

Be warned...do not order flowers from this place!! I live out of state and called 2 days prior to delivery date to ensure details of my order. Apparently there are 2 websites for this flower shop and the one I tried booking my order didn't take my card....hmmm. That should have been clue#1 that something's wrong...called the shop and informed them that for some odd reason their website wasn't taking my card. He asked me what website was I looking at, I told him and that's when I find out I was on the wrong one....you would think they would inform you of that on the website....right?!?!....wrong! I log on to their new website and the flower arrangement I was trying to order wasn't even on there! I told the guy and he said don't worry he can make it, just let him know what I want. He sent me his email address and I sent him the order details, of which I included a picture of the arrangement and the full details if my order ( I specifically stated I needed it delivered before noon on Friday- and was assured would be no problem). As a first time client, he said he would throw in a few extra flowers, I was really looking forward to seeing how this beautiful creation would look like! He said he would call me back to get my payment info...waited all day Wednesday- no call. Called the flower shop the next day and talked to him and he said he was working on the arrangement and would contact me later for the payment. Waited all day Thursday...no call. This was definitely not a good sign...called the shop on Friday morning (the day I needed the flowers delivered before noon) and a girl answered the phone, I told her I was calling to ensure that the flower arrangement I had ordered was to be delivered and she said she will call her delivery guys and call me back in 10 minutes to confirm that the flowers were on the delivery van. Guess what??? 45 minutes later did not receive a call back (At this point I shouldn't be surprised..) She said she hasn't gotten a hold of her driver yet to find out if my order was on the van....she told me she will call me as soon as she gets a hold of him. Well, once again that never happened! HORRIBLE customer service throughout the whole process! At least have the courtesy to call someone back and let them know! So glad I hadn't even paid for this because I can only imagine what a nightmare it would have been to receive a refund from this place!!!! read more

Dozen roses I received for Valentines were horrible. Two of the roses were broken below the flower and the flowers looked like they had just been stuffed in the vase. I cried I was so disappointed that my sweetheart had spent money for these crappy flowers. read more

Paid over 200.00 for an arrangement for Valentine's Day. What was sent to my loved one was nothing like what I ordered. Paid extra for them to be delivered on Valentine's Day, they were instead delivered the day before and left on the porch. They also left the receipt with full description attached. So not only did she see what I paid, which was very tacky, she also saw that what she got was nothing like the description! Find an honest business that cares about their quality and customers before you deal with these bait and switchers. I'm very disappointed and feel robbed. Hoping this review will save someone else from making the mistake I did. read more

I recently purchased flowers from FTD.com associated with the funeral home providing services to the family of my best friend. I chose a dish garden arrangement called "Loving Light" with yellow flowers and a yellow bow as yellow was my best friend's favorite color. Floralilly fulfilled my order. When I arrived at the visitation, I was disappointed to see a dish garden with a small red flower and an almost red bow. It was the ugliest arrangement of the many arrangements at the funeral home provided by many local florists. I was embarrassed. I think that because I used the online service, Floralilly believed that I was out of town and would never see the arrangement. Lessons learned - never use FTD service and never use or recommend Floralilly. B. Dennis read more

I ordered an arrangement for my granddaughter who is attending Duke, & was very specific in describing what I wanted. I asked to have a photo of the arrangement emailed to me prior to delivery so I could see what I had ordered. The photo never came, & when my granddaughter sent me a photo after delivery I could see why. The arrangement delivered in no way resembled what I had ordered with regard to the blooms included or the fullness of the arrangement & it certainly didn't look like the $96 arrangement I had ordered. It even included flowers which I had specifically said I did not want. The only positive thing I can say is that delivery took place on time. There will be many more opportunities to send my granddaughter flowers while she attends Duke, & I will NOT be calling Floralily for those orders. Zero stars! read more

Here we go again. ZERO for TWO. Just received a delivery of two dozen roses from Florialilly and they are probably the 2nd worst looking roses I've ever received (Guess who the others were from? And yeah, those were even worse.) The lighter roses are discolored (see pics-diseased/dying?) and a few have holes in the petals, one is drooping and one is stem is broken. But the most bothersome part is the fact that they aren't even arranged in a deliberate way. They are all different heights just shoved in haphazardly (and to one side, why?) there's no rhyme, nor reason. (Tip: If your only goal is to just cash in on the day sending out inferior flowers, at least make it appear you put forth some effort to make the arrangement presentable- at least at first glance.) Sadly, this is not the first time I've had this experience with Floralilly. My husband travels so he goes online to order from what he thinks are local shops and apparently has had the misfortune to get his order fulfilled by Floralilly-TWICE now! The most frustrating part of all is that there appears to be no recourse as their "local" phone just goes to an out of the area ordering line. So I have two choices, I can spend my time now trimming and properly arranging these so they look somewhat presentable when my husband gets home (so he doesn't feel like a chump for the 2nd time!) or I can tell him exactly what I received and dispute it on his credit card. Given this is the 2nd time this has happened, I'll likely do the latter. read more

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Floralily did my flower arrangements for my wedding and they did an absolute amazing job. I was so impressed. Everyone was complimenting us and telling us how expensive it probably was but Floralily were able to work with my budget and it turned out worth every penny . read more

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Floralily created and delivered a beautiful bouquet today for my sister in law who is in a nearby hosp. They were so polite and even delivered it today although it was getting close to the end of the day. The arrangement is lovely, and my brother and sister-in-law were very pleased to receive it, it really cheered them up! I live 700 miles away so it was a real pleasure to see the wonderful work they did on my behalf. I can't be there with them so a flower delivery means a lot. read more

My Mother sent flowers to me and my husband for our anniversary. They never rang the bell so I never knew they arrived. They spent the night on our porch. Found them the next day. The roses looked 3 days old. There was ugly "filler" flowers stuck in here and there. No design or professional appearance whatsoever. Pitiful. Looked like a six year old put them together. Save your money. read more

My wife ordered flowers for a friend in the hospital. Due to be delivered the 15th in the afternoon. Friend was discharged evening of the 16th with no flowers delivered. Called today and was denied a refund. Claimed he couldn't find the patient. Really? Credit card company will settle this one. I'm normally not one to tell people to stay away from a business because its people's livelihood. However, when you order flowers for someone in the hospital, even just getting a refund for non-deliver isn't good enough to make up for the lack of service and professionalism. Did I mention they never called my wife when they "couldn't locate the patient at the hospital"? I've got your money and I don't really care about anything else... that was the approach. Stay away! read more

My mom loved her flower arrangement for Mother's Day. She was so happy. I called them personally to ask for what I wanted and they gave me exactly what I needed. The manager Alfredo was so attentive to what I needed. read more

Ordered arrangement for delivery on Valentines Day, paid large premium to ensure on-time delivery and according to their tracking system the flowers were delivered! Must be some new kind of INVISIBLE roses because they reached the correct destination! Tried calling them and received a "leave a message" greeting only! Absolutely NO customer service on "their" busiest day of the year! Do not buy from this florist! Really, you're better off with flowers from Target or EVEN Walmart! read more

The flowers I received for valentines were in horrible condition, the water was extremely dirty, petals falling off the roses and we spent $80 for this arrangement. I emailed the shop that I was extremely disappointed in the arrangement for having spent that much money and have yet to get a response from them. Not very good customer service!!! read more

If I could give them zero stars I would. Ordered a beautiful arrangement of peach roses, eucalyptus leaves, tiny little filler flowers, etc in a round glass bowl and paid way more than expected. It was for someone who had just lost a dear family member. What was delivered was a basic glass vase with wilted spider mums, cheap fern leaves and some dark orange roses with bug eaten petals. Called to complain about the $10 grocery store flowers that cost $80 and after an insincere apology and a long silence, they promised to remake the arrangement and deliver the next day. Even sent a confirmation email of a secondary arrangement. Next day, no delivery. Called again and was offered a 10% discount on a future order. SERIOUSLY?!?!? Why would anyone use a service that still hasn't delivered what was ordered and isn't offering a refund?!? Demanded a refund and was again offered a future discount. Asked for a manager and was told that wasn't possible. Was offered a discount again. Demanded full refund and was finally told it would take 7-10 business days for the refund. Asked for a confirmation of refund and was told they would send it, which they haven't. Next step- refute charges on credit card for non-delivery of product ordered. DO NOT ORDER FROM THIS SHOP!THEY CLEARLY DO NOT CARE ABOUT BRINGING HAPPINESS TO PEOPLE WHEN THAT IS THEIR SOLE PURPOSE FOR EXISTING! read more

I received flowers for Mother's Day they were wilted when the driver. I was not home to send them back , so sorry that they didn't bring new flowers! Don't order from Floralilly Decorators, you'll save your money read more

My husband was concerned when I did not receive flowers at my office on Valentine's Day. Today, Feb. 15, 2018 around 1:15 p.m., I received a delivery of red roses with one completely broken and leaning to the side - holding on for dear life. I waited a few seconds to see if she would offer an apology for a late delivery. She did not. So, I said, "These are a little late aren't they?" To which she replied, "Yeah we were a little backed up." She then proceeded to request my signature. When I opened the card, the first side read "We have built an excellent reputation on beautiful flowers and prompt service." The irony almost blinded me. I want my PREMIUM priced Valentine's Day flowers on Valentine's Day - and the decency of an apology when they are delivered late. I think I have said enough. read more