Professional and personable from phone call to service. I bought a townhouse and the carpet was…read moregood just stretched out. I called O Street Carpet to access & then scheduled the job to be done the day before moving in. Very professional & the carpet look perfect! I would most definitely would recommend & use them again.

I deliberated a long time about where to go for carpet, and I am sooo glad we chose O Street…read moreCarpet. Our rep, Alex, was a great communicator and made sure everything was done to our liking. He checked in on the job, answered all of our questions thoroughly and professionally and the carpet install was smooth and looks beautiful. He also offered his professional advice, which I really appreciated.

If I could give a zero I would. I don't even know where to start. Work was not started on time,…read morethe carpet installers covered up the vents. The LVP was put down with huge gaps by the baseboard and all transition strip areas. The area around the fireplace left a inch gap between the edges. The LVP installers left a huge mess The staff at Kelly's were not organized and not helpful. The bill changed 4 times. Terrible communication. I will NEVER recommend or use them ever again. I work hard for my money and their total disregard for my time and my money is unmeasured. Substandard

Kelly's carpet is one of the best businesses I have dealt with. Kelly was very attentive and…read moreprecise and had some carpet available that matched my living room to a tee, which also saved me money. The installers are very professional and did a phenomenal job at installing the carpet and vinyl. They worked their butts off moving my furniture, which is very heavy and moved it all back. I would recommend Kelly's Carpet to anyone who is looking to update their flooring.

This is the second house that we have used Rainwood, and like the first one our experience was…read moreoutstanding. We highly recommend them for any project in your home.

My husband and I had a really great experience here. They had so many choices that it was somewhat…read moreoverwhelming but they guided us through the process and we love the outcome. Highly recommend them.

Helpful & realistic explanation of how my home went from carpet everywhere to luxury vinyl. So easy…read moreto work with.

Customer service (Jackie) was horrible. Her lack of communication with customers needs some…read moreserious review. Carpet installer did a terrible job. He was in our house for 2 1/2 days and never clean up anything and made excuses for almost everything we ask him concerning the installation. They destroyed our woodwork and suggested that we should have KNOWN that this was going to happen. Say what? They also suggested that we (homeowners) were responsible for the repair of the woodwork (baseboards) that they destroyed. I would never recommend this flooring company to anyone. I would agree with the review from Heather K.

Our golf course clubhouse was in need of some high traffic carpet to replace our aging floor…read more Shaylee, who did a fantastic job, taught us about tile carpet and showed us why it's actually the better option for our business. I sent some pictures of our interior to her and she found the perfect match for our needs. She also suggested that we buy an extra box for replacement tiles and that has turned out to be a wise move. Shaylee is great and so pleasant! I highly recommend Smart Choice Carpet.

Incredible place! We weren't sure if we wanted vinyl plank flooring in our bathroom or tile. They…read morewere very helpful in making a decision that best fit our needs. Margaret was such a delight to work with and you can tell they are an honest company to work with. We will be back!

Deep annoyed with what appears to be a cash grab…read more Paid for new laminate flooring, initially paying a portion and financing the rest. Got a bill about three weeks after completion for around $300. Called to inquire three times and stopped in today. Salesman has yet to return my calls and the supervisor was unwillingly to have a discussion. Even a simple moment to say he'd return a call. Overall awful customer service

Our sales person is Dallas. He listened to what we needed and thoroughly explained several options…read moreincluding commercial grade flooring - which is what we truly needed. As we worked together we eliminated till we had the right product. In the end we paid far less for better materials than the big box retailers. No BS, having shopped elsewhere and dealt with "sales," we were able to decide quickly; this was a welcome relief!

Let me walk you through the lovely horror my wife and I experienced with Keystone Carpet and its…read moreultimate resolution. We were advised by a neighbor to go with Keystone Carpet for our new purchase. We didn't know at the time that our neighbor bought and flipped houses with cheap fixed. Our mistake. We met and liked Stan and ended up going with him for our carpet, recarpeting essentially the entire house. We demoed our own carpet, which was exhausting work, but Stan said it would save us about 1k on our costs. After we removed it, Keystone showed up a couple of days late and put the carpet in. We had agreed to a 2 year no-interest finance deal with Wells Fargo, but when we got the paperwork signed, it ended up being only 1 year. Whoops. None of the installers spoke english, which made it difficult when my wife, who was observing the process, was pretty sure the wrong colors had were being stalled on the wrong levels. And when we received the bill, they charged us for the demo of the old carpet. The install itself was okay at best, but we can still signs of mediocre quality on some seam lines and edges. After verifying that the carpet had indeed been installed on the wrong floors, we contacted Stan, who advised to just repaint the walls to match the carpet. Walls we had just painted. Uh....what? I'm not kidding. That's literally what he told us to do. So then he offered us $1500. I told him no. We either wanted the cost of the carpet credited back to us, or we'd take the $1500 as a whoops, and then they can come make it right because by that point, we'd moved all our stuff into the house because we had to get out of our old place. After much back and forth, Stan ended up passing away, and we had to resolve the rest of the issues with Emilie, who was a go between us and the other owner. The correct carpet was finally installed on the top floor along with a credit of 1500 + 800 for the self-carpet demo, but nothing was done about the basement. Because, according to Emilie, we had never agreed that the correct carpet would be installed in the basement. Apparently, Keystone didn't think we still wanted the correct carpet in our basement. Even that's exactly what we'd been asking for all along. So we went back into dispute resolution with Keystone through Wells Fargo because we want the cost of the wrong carpet comped back to us as we were tired of dealing with Keystone. After literally 1 and a half years of back and forth and essentially being ignored by Keystone, we finally got an additional 2800$ refunded which, added to the original credit, equaled the cost of the wrong carpet. Even though we demoed our own carpet. This company is a total joke. Maybe it goes without saying, but I would not recommend using them. I will say that Emilie was very professional in all her responses, but we have a bitter taste still after going through this ordeal when all we really wanted originally was the right colors on the right floors. But apparently that was too much to ask for.

I wish I could give this company 10 stars so here goes * * * * * * * * * *…read more There were Amazing !! Helpful !! Wonderful !! Giving !! I needed them to come NOW and they did. Not only that, but after they did their measurements they were able to come the next day and to the job! The work was superb and they stayed late to make sure that they finished the job. I can highly recommend them. :) Thank you Andrew and crew